Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Community Health Worker for Care Management (CHW – CM). The Community Health Worker for Care Management (CHW – CM) will provide culturally appropriate health education, counseling, case management, follow up, and advocacy for NSCH patients with complex health needs. The CHW- CM collaborates with the Primary Care Team, ACO team and other staff to help coordinate services and improve access to care with a focus on patients who are identified for care management through ACO programs. The CHW-CM also performs community outreach in order to facilitate linkages with community agencies to address barriers related to social determinants of health.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities: 

• Provides culturally competent support services for patients depending on individual needs and preferences. These include but are not limited to:
• Provides education/information/assistance in obtaining access to primary care, behavioral health care and other human services
• Management of urgent non-medical issues (connecting urgently to social service agencies for example around housing or food)
• Conducts outreach calls to encourage patients and caregivers to participate in specific health care programs
• Conducts and documents relevant patient assessments as designated by health center and ACO programs. 
• Develops and implements outreach plans in collaboration with team colleagues, based on individual, family, and community needs, strengths and resources
• Uses a range of outreach methods to engage individuals and groups in diverse settings (for example: phone, email, text, face-to-face, etc.)
• Identifies barriers to care and helps identify solutions, problem-solving within the health center and with other agencies, as      needed
• Provides patient support and advocacy
• Initiates and sustains trusting relationships with individuals, families, social networks and primary care team
• Provides informal supportive counseling and encouragement
• Provides direct assistance with completion of forms and making appointments
• Communicates with patients’ primary care and/or behavioral health providers
• Coordinates and/or provides interpreting for patient appointments within and outside of NSCH on an as-needed basis
• Collaborates with community agencies, for example, behavioral health community partners and long-term services and supports, to improve care coordination
• Provides ongoing monitoring, follow-up and discharge planning, as appropriate, under the direction of the Nurse Manager, ACO team members, or other care team members. 
• Provides education on chronic disease management, comprehensive preventive care, and self-management goals as directed/provided by the PCP, RN, BH provider or other appropriate team member.
• Ensures access to or develops/maintains updated community support services and resource lists for patients and staff 
• Conducts community outreach to:
• Provide information/make referrals to/coordinate services
• Identify community resources that provide needed support for patients
• Provide health education to individuals and groups on prevention and public health risks and problems
• Educate staff/providers about target population and community characteristics and needs
• Participates in team and staff meetings for NSCH and for the ACO
• Works with individuals, family, community members, primary CM and primary care team to address issues that may limit opportunities for healthy behavior. 
• Meets documentation standards in a timely fashion using the electronic health record and/or the care management platform, under the direction of the Nurse Manager or other designated manager.
• Maintains record of patient contacts, as required
• Serves as a resource for other staff members around ACO care management workflows 
• Serves as an expert on community resources for patients and helps troubleshoot relevant patient cases along with other team members. 
• Keeps current with ACO communication/updates around CM and helps foster successful communication between NSCH and the ACO.
• Uses appropriate technology, such as computers, for work-based communication according to North Shore Community Health      requirements.

Requirements

• Four or more years’ experience and training in a community health center setting, preferred; and/or related experience in health/human services, social services agency
• BA in health or human services preferred, not required
• Demonstrated strong communication skills with individuals and/or groups
• Fluency in Spanish and/or Portuguese preferred, not required 
• Experience working with patients with chronic and behavioral health needs
• Strong computer skills and ability to quickly adapt to using an electronic health record and Microsoft Office applications
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCH Guiding Principles and Mission Statement into daily activities
• Complies with all NSCH personnel policies and procedures
• Strong analytical, problem solving, planning and prioritization skills
• Self-motivated and self-directed to work within a team and/or work independently
• Additional desirable qualities include enthusiasm and passion for helping patients, and empathetic nature
• Employee is expected to travel to any of the NSCH clinical sites as needed based on patient need.  

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Physician. Under the general direction of the Chief Medical Officer (CMO) but the direct supervision of the Medical Director, the physician will provide continuing and comprehensive health care for the individual and family across all ages and genders. Within the context of Patient Centered Medical Home (PCMH) policies and procedures and within standards of care for each respective specialty (Family Medicine, Internal Medicine, Pediatrics, Psychiatry and Gyn), the clinician will exercise individual initiative and independent action to ensure high quality and comprehensive primary care. The two central tenets of PCMH lie in team based care and care coordination. The physician is expected to function as integral part of the Primary Care Team, sometimes as a leader and sometimes as engaged member. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Works as an integral member of the PCT, which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiative of the health center.  Because of the inherent authority and responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.

• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate. 

• Renders services to patients of NSCH in a competent, professional and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care. 

• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.

• Maintains appropriate and timely medical records on patients under care.

• Performs emergency treatment consistent with established policies and procedures.

• Assumes "on call" responsibilities for NSCH.

• Participates in extended access to patient care as needed.

• Attends scheduled meetings in hospitals and NSCH.  Each Physician is expected to maintain good standing within his or her specialty department either at NSMC or at Beverly Hospital.   Physicians working in Salem and Peabody are expected to attend 6 meetings per year with NSHS, the PHO to which NSCH belongs.

• Attends scheduled meetings, maintains good standing, and complies with all policies and procedures of NSCH and any hospital or facility where privileges have been granted.  

• Participates in and complies with all policies, procedures and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate, 

• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.

• Takes part in quality assurance and patient care assessment activities.  PCMH relies on each PCT to act on data provided to it, to continuously improve the quality of care.

• Physicians with osteopathic training perform manipulation within the scope of their practice.

• Scope of practice for invasive procedures will be established on the date of hire and reviewed annually on or near the anniversary of the date of hire.   New procedures can only be added with the written approval of the (associate) medical director and the CMO.

• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.

• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations and policies of any hospital or facility of which you are granted privileges; and all applicable state and federal law   

• Fulfills the expectations of the physician position including other duties  as needed.

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• MD required with current Massachusetts License 

• Board Certified in his or her specialty

• Three years working as an MD in an ambulatory care setting; experience in a Community Health Center preferred

• Ability to work effectively both independently and as part of a team

• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members

• Ability to work in a culturally diverse environment

• High level of commitment to continuous improvement in the quest for comprehensive and quality health care

• Demonstrated interpersonal relationship skills

• Fluent in Spanish a plus

• Competency in working with Microsoft Office Suite and GE Centricity is a plus 

• Reliable transportation and the ability to travel between sites as needed

$1500 Sign On Bonus!!!

Opportunity Overview

 North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Psychiatric Medical Assistant Floater at our Gloucester, Peabody, and Salem Family Health Centers. Reporting to the Clinical Nurse Manager the Psychiatric Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. The Psychiatric MA Float is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals and provides translation services as needed
• Obtains tests as delineated, and sets up for procedures as listed under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms, maintain sterilization statistics, and an inventory control system
• Perform quality assurance tests as necessary
• Answers phone or EMR message when needed. Contacts patients, via letter, telephone or patient portal and schedule patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• Manages durable medical equipment requests. Assists with visiting nurse referrals and prior authorizations
• Performing additional duties to fulfill NSCH's mission, as assigned

Requirements

• Graduate of a Medical Assistant program preferred
• Experience working in a medical field as a CNA, EMT, Phlebotomy and other related fields
• Students in a Medical field
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• The ability to float between the three sites and work from home at times
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Provider Scheduling Assistant/ Float PSR. Under the direct supervision of the Sr Manager of Facilities and Patient Experience, the Provider Scheduling Assistant/Float PSR is responsible for scheduling primary care, behavioral health, M.A.T., C.H.W., Outreach and enrollment, Nursing, and SBHC resources at the Salem Family Health Center, Peabody Family Health Center, and Gloucester Family Health Center. The Assistant /Float PSR is responsible for maintaining optimal provider and medical assistant staffing levels and works closely with Site Medical and Behavioral Directors to ensure appropriate patient access is maintained. This position will act as a float PSR and as such will accurately perform activities related to the smooth functioning of the Front Desk functions. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

SCHEDULING:

• Create schedule assignments for Medical Assistant staff ensuring all assignments pairings are covered.
• Receives time off requests through schedule email from staff and communicates with appropriate Director/Manager if request is reasonable according to ideal staffing guidelines.
• In collaboration with CMO create the on-call provider list, the Medical Director on Call, and the Administrator on Call as well for the year and updates as needed.
• Create providers schedules in collaboration with Site Medical Directors in accordance with NSCH’s Staffing Guidelines.
• Creates and Maintains accurate scheduling & telephonic templates in EMR for primary care, behavioral health, M.A.T., C.H.W., Outreach and Enrollment, Nursing, and SBHC.
• Ensures that clinic schedules are open 5 weeks in advance in EMR.
• Maintains Saturday Schedule for Salem Walk-in hours from 9-1 to ensure that one provider, one nurse, one medical assistant and two PSR’s are scheduled: sends email reminders to Saturday staff scheduled to work.
• Updates and maintain AMION.COM in real-time to reflect all onsite staff including providers, nurses, MA’s and PSR’s working in each of the sites for any given day. Additionally, notate who is away, sick and / or on call.
• Follows standardized process for opening provider templates across sites both for onsite and telephonic
• Blocks Monthly Provider meeting and Site meeting for all three sites for scheduling purposes
• Maintains Monthly Calendar for Float Staff, Chat NPs and creates Lab Template for Salem, Peabody, & Gloucester
• Creates Flu/Covid clinic and pediatric clinic templates for Salem, Peabody, and Gloucester.

Patient Services Representative Responsibilities

• Provides outstanding customer service both to internal and external customers.
• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed.
• Verify and update patient demographic and insurance information.
• Maintain an organized and clean work areas and waiting room.
• Contacts patients as needed, via letter, telephone or patient portal.
• Schedules patients as needed.
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality.
• Copies and faxes documents as needed.
• And other assigned duties to support the patient care team.

Requirements

• High school degree or equivalent required.
• One (1) plus years of administrative/office experience preferably in a health care setting.
• Experience with GE Centricity EMR preferred.
• Proficient with Microsoft Suite (Outlook, Word, Excel).
• Exceptional written and verbal communication skills.
• Positive work attitude and a pleasant demeanor.
• History of excellent attendance.
• Maintain strict adherence to the NSCH Confidentiality policy.
• Comply with all NSCH personnel policies and procedures.
• Incorporate NSCH Mission and Values into daily activities.
• Ability to organize and prioritize work and manage multiple priorities for multiple people.
• Excellent attention to detail.
• Proven experience working with a culturally diverse population.
• Reliable transportation to allow for driving between all NSCH sites.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Clinical Nurse Manager. Under the general direction of the Director of Nursing, the Clinical Nurse Manager will provide direction and supervision of the nursing staff in relation to the day to day operations. The Clinical Nurse Manager will be responsible for projects to improve operational efficiencies, assures clinical competencies of the nursing staff, fosters optimal patient care and facilitates positive patient experience. The Clinical Nurse Manager may participate in coordinating care for individual patients and provide nursing support as needed. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

 RESPONSIBILITIES 

• Provides direct supervision and effective leadership through proper development and training of clinical nurses and medical assistants 
• Coordinates all scheduling related to clinical nurses including but not limited to vacation requests, coverage of absences, and daily nursing assignments to ensure adequate coverage at the clinical sites
• Coordinates all scheduling  related to clinical nurses including but not limited to vacation requests, coverage of absences, and daily medical assistant assignments to ensure adequate coverage at the clinical sites
• Responsible for projects to improve operational efficiencies of all nursing functions including investigating and implementing “best practice” models for clinical operations as well as develop and enhance written policies and protocols to guide daily operations
• Develop and implement tools to regularly assess key competencies of the nursing and medical assistant staff. Coordinates and participates in training initiatives including orientation, annual competency assessment and continuing education programs. As well as implement training initiatives through coaching of staff and performance monitoring
• Working with DON plan, implement and evaluate quality improvement activities
• Reviews medical assistants and nurses’ documentation regularly to ensure proper provision of/documentation of care
• Design, evaluate and monitor practice workflows including providing guidance to staff in meeting productivity goals
• Oversees supply and inventory of vaccines, medications and nursing supplies, including emergency medications/equipment
• Provides clinical coverage at any of the clinical sites as needed 
• In collaboration with the Director of Nursing hiring, orienting, evaluating and disciplining medical assistants and nursing staffing as needed
• Manages personnel budget including payroll variances
• Other duties as assigned

Requirements

• RN with current Massachusetts license, BSN -preferred
• 1-3 years of clinical and programmatic experience needed
• Management and supervisory experience preferred
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care
• Strong skills in prioritizing and multi-tasking as well as attention to detail
• Fluent in Spanish and/or Portuguese is a plus
• Competency in working with Microsoft Office Suite and EPIC is a plus 
• Reliable transportation and the ability to travel between sites as needed

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. NSCH seeks a Grant Writer to develop grant proposals/applications for the organization to advance the Center’s pursuit of external funding to support its mission.
 

Reporting to the Development Director, the Grant Writer will research opportunities for the Center and then write, review, and revise proposals to federal, state, foundation, and other sources of funding. The Grant Writer will work closely with senior management to submit funding proposals within strict grant guidelines and deadlines. They will research and draft persuasive, succinct research documents using statistics and correlate funding opportunities with Center needs. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities 

• Conduct research to identify funders and grant opportunities to fund projects and programs as needed that fit the strategic goals of NSCH
• Responsible for the grant      writing, editing, team identification, collaborator identification and      submission process, as well as follow up process until award, and      occasional input on progress and final report narratives.
• Management and supervision of the      grants following submission including:
  • Participation in internal       technical update meetings and reviews
  • Managing funding agency reports       and updates
•  Maintain a tracking system of proposals, follow up to provide additional information as required by funding sources and report regularly
• Other duties as assigned 

Requirements

• Bachelor’s Degree desired but not required.
• At least three years of proven successful grant writing experience preferably with a healthcare organization with success in securing funding targets.
• Working knowledge of Federal, State and private foundation grant programs.
• Significant familiarity with the federal funding process and key proposal components for both federal and foundational awards.
• Exceptional and concise writing skills with the ability to translate quantitative findings and complex science for funding and communications purposes.
• Demonstrated examples of innovative thinking.
• Strong work ethic and ability to generate high quality work under tight deadlines.
• Flexibility in work schedule.
• Self-motivated, independent and a driving force of efficient execution.
• Strong organizational and project management skills.
• Experience managing multiple projects and priorities simultaneously.
• Strong quantitative skills, effective communication and exceptional organizational skills are essential.
• Ability to accommodate Eastern Standard Time.
• Familiarity with Salesforce preferred. 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for an Administrative Assistant. Under the direction of and reporting to the Executive Vice President/Chief Operating Officer (EVP/COO), the Administrative Assistant provides day-to-day administrative support for two Leadership Team members and provides general office and administrative duties to support to the operation of the administrative suite. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

•  Provide administrative support for the EVP/COO and VP of Integration, Wellness, and Outreach. Key duties include:

o Managing the Outlook calendars, including coordination and scheduling of meetings;

o Provide support for meeting preparation such as collecting input for agendas and    meeting materials, assisting with preparation of meeting materials (i.e. PowerPoint presentations; agenda documents; handouts, etc.); disseminating meeting materials, booking conference room space, and ensuring appropriate physical and AV set-up;

o Provide support for meetings such as note taking and helping with logistics in the meeting;

o Support post-meeting follow-up, as needed, such as sending minutes and assigned tasks to participants and following up with participants for deliverables;

o Book and coordinate any NSCH-related travel arrangements;

o Assist with other administrative duties, as needed (i.e. creation of forms, letters, surveys, etc.).

• Greet visitors to the administrative suite and announce their arrival to appropriate parties.
• Manage the calendar for the Admin suite and offsite conference rooms.
• Collect and process outgoing and incoming mail and bring to the mail room daily.
• Interface with building security and coordinate parking passes for staff, as needed.
• Order and stock office and kitchen supplies for administrative suite.  
• Order food for meetings, help with set up and break down of meeting room
• Ensure conference room is organized and windows shut after meetings.
• Provide exemplary internal and external customer service.
• Complete all mandatory trainings in a timely way. 
• Other projects and duties as assigned. 

Requirements

• High school degree or equivalent required
• One (1) plus years of administrative/office experience preferably in a health care setting
• Proficient with Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Exceptional written and verbal communication skills
• Maintain strict adherence to the NSCH policies, procedures, practices, and values.
• Comply with all NSCH personnel policies and procedures
• Incorporate NSCH Mission and Values into daily activities
• Ability to organize and prioritize work and manage multiple priorities for multiple people
• Excellent attention to detail
• Proven experience working with a culturally diverse population

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org 

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have full-time openings for a Dental Assistant. Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

 Sign-on Bonus:

Employees hired into these roles Dental Assistant, Dental Assistant Float, and Dental PSRs would receive a sign-on bonus of $1500 that will be paid out in two installments. One payment of $500 will be received after 30 days of employment and the balance of $1000 will be paid after 90 days of employment.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
• Provides information to patients and employees by answering questions and requests.
• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
• Provides materials by selecting, mixing, and placing materials on instruments.
• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.
• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
• Documents dental care services by charting in patient records.
• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.
• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.
• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.
• Schedule accurate dental appointments.
• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors.
• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes.
• Relays patient’s complaints (billing, clinical or otherwise) to Lead Dental Assistant.
• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.
• Other duties as assigned

Requirements

•  A minimum of a High School Diploma/GED
• Dental Assistant and Radiology Certificate required
• One-year experience as a dental assistant
• Bilingual in Spanish and English a plus
• Reliable Transportation to travel to Peabody, Salem and Gloucester as needed
• Good working knowledge of dental equipment and terminology, OSHA and safety compliance
• Ability to work well under pressure in a fast-paced dental environment
• Superior customer service skills, excellent interpersonal and communication skills
• Detail oriented, organized, professional and ability to multi task
• Good working knowledge of Dentrix and Centricity
• Maintains strict adherence to the NSCH Confidentiality policy
• Ability to be courteous, efficient, effective, and patient in a fast-paced environment
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Primary Purpose of Position 

We are looking for a self-motivated and experienced Director of Practice Management to oversee the daily operations of high-quality, patient-focused patient services across multiple clinical sites to ensure safe, effective and efficient care delivery. The Director of Practice Management will directly oversee clinical site and operations managers such as for our Salem, Peabody, and Gloucester sites as well as our Telehealth and walk-in services. Reporting directly to the EVP/COO, the Director of Practice Management will think proactively and strategically to identify opportunities for continuous improvement and to support the implementation of the organization’s strategic priorities. The Director will be expected to provide leadership and support of staff in a manner that fosters team work and mutual commitment and enthusiasm towards organizational goals and objectives.

Essential Functions

• Work with EVP/COO to champion operational optimization efforts and strategic initiatives at the clinical sites, helping to inform and support approach to communication, building buy-in, and engaging staff at the sites. Work in concert with EVP/COO to ensure continuous improvement efforts are aligned with and prioritized based on the organization’s strategic goals. 
• Work with EVP/COO and other members of the Leadership Team to create and refine operational care delivery supports and structures for newer modalities of care including Telehealth and walk-in “urgent care” services. 
• Think strategically and proactively on how to better leverage resources to optimize productivity, efficiency, patient experience, and health outcomes and minimize costs. Foster a team culture that embraces collaboration and continuous improvement. 
• Help to inform redesign of operational KPIs and dashboard; responsible for monitoring operations against KPIs. Responsible for preparing reports, managing data collection, and analyzing trends, as assigned, to ensure performance is proactively monitored and continuous improvement opportunities are identified and changes are informed by objective data trends. 
• Develop budget for staff, supplies and other expenses for the operational and administrative aspects of the clinical sites. This includes working with the Site Managers for non-salary expense assumptions. Monitors spending and proactively assesses opportunities to safely maximize efficiency and minimize costs.
• Directly supervises all Site Managers and Scheduling staff and ensures effective daily operations at all sites. Supervision includes identifying employee goals that are aligned with organizational goals and ensuring team members have the tools, training and information they need to perform at their highest level, continuously assessing onboarding and personnel management practices to ensure operational success. 
• Keep staff informed of all clinical site-related and other changes and news going on throughout the organization. Disseminate information to assure assigned staff are familiar with NSCH policies, procedures, and performance expectations of their jobs, including managing time and attendance. Ensure that direct reports who serve as managers are effectively communicating with staff embedded within specific site locations. Train management staff to ensure they are leading their respective teams in accordance with performance expectations, goals set out for their jobs, NSCH values, policies, and procedures.
• Evaluate appropriate staffing levels to ensure safe and effective operations. Establish a work environment that fosters teamwork, cross-team collaboration and open communication. Ensure constant and consistent communication and alignment across the different clinical site and operations managers to ensure cohesive site operations that not only support consistent site daily operations but also align with organizational priorities. Ensure site managers are proactively collaborating with and actively listening to the other managers (i.e. Medical Directors, Nurse Managers, etc.) within the sites, identifying areas of success and opportunity for improvement and engaging staff to find appropriate solutions that are aligned with NSCH’s mission, policies, and organizational priorities.
• Address staff performance through performance evaluation, establishing performance goals, recognition, coaching, counseling, and disciplinary actions in a timely manner and implements action plans and follow-up as needed. 
• Oversee the overall workflow and operations at each clinical site, while ensuring protocols are followed and the sites operate in a clean, safe, healthy and friendly environment and ensuring staff at both medical and dental sites have supplies, functional equipment and a clean/safe physical space to do their job. 
• Provides day-to-day facility and administrative management and oversight to the site, monitoring the physical environment and calling in appropriate resources to address problems w/ telephones, lighting, electrical, and other facility systems. 
• Key participant in NSCH’s Safety Committee. Regularly reviews safety reports, convenes with the committee, analyzes trends and follows up on identified issues.
• Serves as NSCH’s Emergency Preparedness Coordinator.
• Adhere to HIPAA rules including maintaining strict patient confidentiality. 
• Attend all required trainings and participate in meetings as required. 
• Perform additional duties to fulfill NSCH’s mission, as assigned.

Non-Essential Functions: 

• Attends periodic staff meetings 
• Adheres to NSCH policies
• Adheres to NSCH values and principles: 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Requirements

•  A Bachelor’s degree in health management/administration, business or another related field is required. Master’s degree is preferred. 
• 7+ years of experience managing multi-site healthcare operations, preferably in a federally qualified health center or other primary care healthcare setting.
• A proven, team, and mission-motivated, goal-oriented leader
• Proven performance and experience with process improvement projects. Training on Lean/six sigma improvement      frameworks is preferred. 
• Effective presentation skills
• Excellent verbal, written and interpersonal communications skills
• Strong analytical skills and comfort with thinking about how to confirm areas of opportunity with data
• Proficient with Microsoft Office Suite, including Word, Excel, and PowerPoint
• Exceptional attention to detail including for written documentation, identifying and analyzing data/reports, and ability to make data-driven decisions and recommendations
• Demonstrated track record of excellence in motivating, managing and leading teams
• Ability to access all program locations (including travel to our sites)
• Analytic and decisive decision-maker with the ability to prioritize and communicate to staff the key objectives and tactics necessary to achieve organizational goals
• Ability to plan and implement program design
• Ability to multi-task, trouble shoot and develop external and internal relationships to facilitate effective placement and achieve program goals
• Understanding of organizational dynamics, multicultural diversity and ability to work with all levels within the organization

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

$2000 Employee & New Hire Referral Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

 
Employee & New Hire Referral Bonus Register Nurse):

Through this unique program, Employees and New Hire RNs will be paid $2,000 after the new hire successfully completes 90 days of employment with NSCH. Part-time referrals will be prorated.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

 
Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

 
Vision

Healthy People | Vibrant Communities

 
Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. 

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf.

Responsibilities 

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care
• Analyzes and interprets data and making informed judgments related to patient care
• Evaluates outcomes of basic nursing interventions and initiates changes in care plans
• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care
• Manages vaccination supply and ordering, including proper vaccination storage and handling.
• Uses information about data trends for self-directed learning and performance improvement.
• Provides coverage at other NSCH clinical sites or call center as needed.
• Performing additional duties to fulfill NSCH's mission, as assigned.

Requirements

Requirements:

• College Degree from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts
• Current CPR certification
• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently
• Ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Approaches work with an eye for problem-solving and with a positive attitude
• Maintains high level of customer service with both patients and coworkers
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese.
• Experience with and proficiency in use of electronic health record and strong computer skills required.
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.
• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required. Some evening and Saturday hours required.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

 
Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare.  We have an opening for a Psychiatric Mental Health Nurse Practitioner (NP) or Physician’s Assistant (PA).  Under the supervision of the Director of Behavioral Health, the psychiatric mental health nurse practitioner (PMHNP)/Physician’s Assistant, in collaboration with the supervising psychiatrist, will provide continuing and comprehensive health care for the individual and family across all ages and genders.  The PMHNP/Physician’s Assistant will provide direct clinical service to patients, provide clinical supervision to interns and staff, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. 

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities 

• Works as an integral member of the integrated health care team which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. 
• Provides for biopsychosocial clinical evaluations, examination, and diagnosis utilizing DSM V diagnoses.
• Collaborates with other providers involved in client care, including nursing, medical providers, behavioral health clinicians, community health workers, social agencies, hospitals, schools, etc.
• Coordinates patient care and serves as a patient advocate.
• Provides psychiatric and psychopharmacology consultation to members of the care team.
• Provides psychopharmacological evaluation and management of patients
• Provides patient and family education
• Seeks professional continuing education to remain current in treatment practice.
• Maintains appropriate and timely medical records on patients under care.   Although the NSCHI policy in 2017 is 72 hours, the expectation is for clinically relevant records to be signed and closed within 24 hours.
• Attends scheduled meetings  
• Performing additional duties to fulfill NSCH's mission, as assigned..
• The physician, NP or PA will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder. 

Requirements

• Master’s Degree in Nursing with certification as a PMHNP or graduate of a certified Physician’s Assistant program
• Two plus years of experience working as a Psychiatric Nurse Practitioner or Physician’s Assistant preferred
• Current licensure to practice psychiatric nursing in Massachusetts.
• Experience in community health care. 
• Must have reliable transportation to travel between sites.
• Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 
For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

$1500 Sign On Bonus!!!   

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Medical Assistant (MA) for our Salem Family Health Center. Reporting to the Clinical Nurse Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. The MA is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits,      vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals and provides translation services as needed
• Obtains tests as delineated, and sets up for procedures as listed under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms, maintain sterilization statistics, and an inventory control system
• Perform quality assurance tests as necessary 
• Answers phone or EMR message when needed. Contacts patients, via letter, telephone or patient portal and schedule patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• Manages durable medical equipment requests. Assists with visiting nurse referrals and prior authorizations
• Performing additional duties to fulfill NSCH's mission, as assigned 

Requirements

• Graduate of a Medical Assistant program preferred
• Experience working in a medical field as a CNA, EMT, Phlebotomy and other related fields
• Students in a Medical field 
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• The ability to float between the three sites and work from home at times
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

Employee & New Hire Referral Bonus Behavioral Health Providers:

Through this unique program, Employees and New Hire BH providers will be paid $2,000 after the new hire successfully completes 90 days of employment with NSCH. Part-time referrals will be prorated.

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Masters level licensed clinician to provide behavioral health services to children, adolescents and families in Peabody and Salem primary, middle and high schools. This position is a full-time school year position, with additional summer hours for continuation of services. This individual will report to the Director of School Base Health.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf 

Duties/Responsibilities:

• Provide crisis intervention, intake, diagnostic assessment, treatment planning to patients and outpatient psychotherapy services (individual, families, group).
• Provide consultation to primary care and school staff pertaining to the behavioral health needs and treatment goals of their patients.
• Network/collaborate with community leaders, health care providers, community-based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.
• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.
• Shares best practices and expertise with both school and NSCH staff.
• Works in collaboration and under the direction of the school-based site manager (if applicable).
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 
• Attends in-service training for ongoing licensure requirement, and complies with all policies for compliance and documentation.
• Participate in supervision, team and staff meetings, committees and task forces, as required.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.
• Perform additional duties to fulfill NSCH's mission, as assigned.

Requirements

Requirements:

• Current MA LICSW, LMHC, LMFT, or Psy.D licensed required.
• School based health experience preferred.
• Demonstrated strong communication skills with individuals and/or groups.
• Strong analytical, problem solving, planning and prioritization skills.
• Electronic Health Records experience preferred and proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.).
• Self-motivated  and self-directed to work within a team and work independently
• Maintain CEU’s as required by the state. 
• Bilingual Spanish/Portuguese preferred.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 
For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a self-motivated Site Manager to manage our largest clinical site in Salem, MA. The Site Manager will be working with a talented group of Clinical and Operations staff to ensure an effective operation that provides the highest quality of care, and delivers excellent patient experience. The ideal candidate for this role will be an operations management leader who is passionate about our mission and is committed to providing excellent customer service and creating a work environment that fosters professionalism, respect, diversity and inclusion. The Site Manager will report to the Senior Manager of Facilities and Patient Experience and will work closely with the Assistant Site Manager to ensure the effective daily operations of the Salem Family Health Center. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Oversee daily operations of SFHC including daily supervising, coaching, evaluating, and developing/training all non-clinical staff to ensure staff perform at their highest potential.
• Evaluate appropriate staffing levels to ensure safe and effective operations, while establishing a work environment that fosters teamwork and open communication.
• Address staff performance through performance evaluation, establishing performance goals, recognition, coaching, counseling, and disciplinary actions in a timely manner and implements action plans and follow-up as needed.
• Disseminate information to assure assigned staff are familiar with NSCH policies, procedures, and performance expectations of their jobs, including managing time and attendance.
• Oversee the overall workflow at SFHC, while ensuring protocols are followed and the site operates in a clean, safe, healthy and friendly environment. Ensure staff at both medical and dental sites have the supplies, functional equipment, and clean/safe physical space to do their job; reports problems and coordinates requests for repairs with the appropriate NSCH staff and/or outside parties.
• Ensure administrative/non-clinical workflows and standard operating procedures (SOPs) are documented and followed including ensuring accurate paperwork and record keeping, checking insurance eligibility, verifying patient demographic information, meeting patient’s needs for insurance enrollment assistance or eligibility for sliding fee discount, collecting co-pays, etc.
• Actively monitor the effectiveness of the SOPs, including gathering feedback from staff, and proactively bring recommendations to appropriate NSCH staff.
• Manage all SFHC patient/customer service complaints and ensure timely reporting of findings while providing outstanding customer service to internal and external customers. Demonstrate commitment to high quality customer service.
• Identify opportunities to better leverage resources to optimize productivity and minimize costs, while focusing on performance and systems improvement.
• Build and maintains ongoing working relationships with all site staff, including clinical, to facilitate positive staff morale and support site-wide goals and initiatives.
• Identify, monitor and work with appropriate staff to resolve IS issues that impact the site’s operations.
• Work with Sr. Manager of Facilities and Patient Experience to inform non-salary expense assumptions for the Salem Site’s budget.
• Ensure procedures are followed to allow patient, state, and insurance notifications to be process timely in compliance with the law requirements.
• Prepare reports and manage data collection, as assigned.
• Adhere to HIPAA rules including maintaining strict patient confidentiality.
• Attend all required enrollment trainings and participate in meetings as required.
• Perform additional duties to fulfill NSCH's mission, as assigned. 

Requirements

• A Bachelor’s degree from an accredited institution preferred.
• Fluency in English required. Bilingual in Spanish or Portuguese highly preferred.
• A minimum of two (2) years of experience in a supervisory or management role.
• Supervisory experience in a PCMH ambulatory health care setting; community health center experience preferred.
• A minimum of two (2) years of experience working in a patient centered medical home (PCMH) ambulatory health care setting preferred, preferably a community health center.
• Must have excellent typing skills and proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.)
• Experience with electronic medical records systems, preferred.
• Excellent verbal and written communication skills, attention to detail and overall organizational skills.
• Proven ability to prioritize and execute tasks in a fast-paced environment, while working collaboratively with medical staff and other clinical operations partners.
• Demonstrated effective analytical and creative problem solver. 
• Demonstrated ability to build relationships and lead in a matrixed organization.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene. 

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

$2000 Employee & New Hire Referral Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Float Registered Nurse to work out of our Gloucester, Peabody and Salem locations. Under the general direction of the Clinical Nurse Manager, the Float Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Employee & New Hire Referral Bonus Register Nurse):

Through this unique program, Employees and New Hire RNs will be paid $2,000 after the new hire successfully completes 90 days of employment with NSCH. Part-time referrals will be prorated.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf.

Responsibilities

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care
• Analyzes and interprets data and making informed judgments related to patient care
• Evaluates outcomes of basic nursing interventions and initiates changes in care plans
• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care
• Manages vaccination supply and ordering, including proper vaccination storage and handling.
• Uses information about data trends for self-directed learning and performance improvement.
• Provides coverage at other NSCH clinical sites or call center as needed.
• Performing additional duties to fulfill NSCH's mission, as assigned.

Requirements

Requirements:

• College Degree from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts
• Current CPR certification
• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently
• Ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Approaches work with an eye for problem-solving and with a positive attitude
• Maintains high level of customer service with both patients and coworkers
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese.
• Experience with and proficiency in use of electronic health record and strong computer skills required.
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.
• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required. Some evening and Saturday hours required.
• Ability to work at all site as a float RN.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

$1500 Sign On Bonus!!!

Opportunity Overview

 North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Medical Assistant Float at our Gloucester, Peabody, and Salem Family Health Centers. Reporting to the Clinical Nurse Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. The MA Float is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals and provides translation services as needed
• Obtains tests as delineated, and sets up for procedures as listed under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms, maintain sterilization statistics, and an inventory control system
• Perform quality assurance tests as necessary
• Answers phone or EMR message when needed. Contacts patients, via letter, telephone or patient portal and schedule patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• Manages durable medical equipment requests. Assists with visiting nurse referrals and prior authorizations
• Performing additional duties to fulfill NSCH's mission, as assigned

Requirements

• Graduate of a Medical Assistant program preferred
• Experience working in a medical field as a CNA, EMT, Phlebotomy and other related fields
• Students in a Medical field 
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• The ability to float between the three sites and work from home at times
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

The COVID-19 emergency changed the dynamic of in-person care and put an emphasis on remote care.  By using telecommunications technology and other electronic data, telehealth can assist healthcare systems, organizations, and providers expand access to and improve the quality of healthcare. Using telehealth to deliver and assist with the delivery of healthcare services can reduce or minimize challenges to complete patient encounters, such as transportation issues related to travel to receive medical care. It can also improve monitoring, timeliness, and communications within the healthcare system.

Under the general supervision of the Director of Operations, the Telehealth Navigator Manager will work closely with NSCH team members, telehealth vendors, and patients to enable patients to have equitable access to telehealth services and clinical treatment at NSCH. The functions of this role are conducted in a combination of on-site, community-based and remote environments. 

This is a Grant funded position.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf 

Duties/Responsibilities

• Identify patients scheduled for telehealth visits, focusing on populations with the greatest need for support (e.g. non-English speaking patients), assess ability and needs for a successful video visit, coordinate access to devices, perform patient education, and ensure ongoing support for video visits as needed. 
• Work collaboratively with the telehealth team, primary and behavioral health patient teams, Chronic Care Management team, and community-based services, and other clinical team members to increase access to video telehealth services and/or remote patient monitoring services.
• Communicate clearly and effectively with all populations, particularly those without technical experience, about subjects such as device usage.
• Establish contact, build effective trust-based relationships with identified patients.
• Assess each patient’s telehealth history and needs using assigned scripts and tools. 
• Stay connected with patients on a need- and resource-appropriate basis to ensure access to telehealth services.
• Adhere to established case management standards of care and provide excellent customer service at all times to all clients. 
• Provide technical assistance to patients on use of devices as needed. 
• understand current guidelines for telehealth regarding all jurisdictions (Federal, State, Payer, etc.), and remain aware of updates.
• Call identified/targeted patients to confirm and get consent for telehealth visits prior to their appointments.
• Complete reports as required on services provided for funder requirements, internal quality metrics, etc.
• Manage and assist in hiring telehealth navigator team and build workflows for navigator team and oversee reliable, consistent implementation of workflows.
• Collaborate with other NSCH teams as appropriate to support the expansion of integrated care.
• Participate in meetings and activities as required.
• Other duties, including, but not limited to, adding remote patient monitoring capability.

Core Competencies  

• Outreach Methods and Strategies.
• Patient Education.
• Care Coordination and System Navigation.
• Cultural Responsiveness and Mediation.
• Professional Skills and Conduct.
• Documentation.
• Effective Communication.
• Education to Promote Healthy Behavior Change.
• Fostering teamwork.
• Customer oriented.
• Ability to adapt to changing needs and priorities. 
• Bilingual (Spanish) skills, with a proficiency in Portuguese desirable.

Requirements

• Post High School education, bachelor’s degree preferred. 
• Experience with Centricity/Athena, Epic, and/or other electronic medical records system desirable.
• Demonstrated experience as a health center community member and telehealth consumer desirable. 
• Knowledge & experience in mobile technology (phones, tablets, etc.) usage, ability to access applications, ability to perform limited troubleshooting such as how to turn the phone on, charge, etc.
• General understanding of telehealth principles such as how to connect via video applications through the patient portal or a browser.
• Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting.
• Ability/experience in interviewing and performing needs assessments for patients with a wide range of medical and social service challenges.
• Ability and experience working with a wide range of people, as well as the ability to manage multiple tasks and projects, and handle stress in a healthy way.
• Supervisory experience preferred.
• The functions of this role are conducted in a combination of on-site, community-based and remote environments. 
• Bilingual (Spanish) skills, with a proficiency in Portuguese desirable.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

 Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Dental Program Director. The Dental Program Director provides leadership and management of the business aspect of the Dental Department across all dental sites at NSCH’s. This position will work to ensure the strategies and business model is aligned with the overall strategic plan of NSCH in regards to fiscal responsibility, policy/procedure development, population health, and systems integration.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Leadership and management

• Ensures compliance with federal and state laws and regulations, accrediting organization, certifying organizations and the standards of NSCH 
• Participates in dental program development, grant writing, grant review and reporting in collaboration with other NSCH departments 
• Leads in visioning and strategic planning of the dental department in collaboration with the Dental Director 
  • Creates department goals and objectives including developing measurable outcomes for success
  • Develops communication plan for NSCH leadership and dental staff regarding department goals and objectives
  • Implements the strategic plan in collaboration with department leaders, managers and staff
• Oversees and insures participation in NSCH’s performance management program for dental department including but not limited to:
  • Creates and updates job descriptions 
  • Insures department supervisors and staff complete performance evaluations in timely manner
  • Collaborates with the Dental Director and the Dental Operations Manager on personnel hiring, management, training, and support.
• Participates in the preparation of grant applications as needed to benefit the continuous growth and      development dental department.
• Serves on committees, taskforces, special project teams as needed or as assigned by NSCH Leadership (i.e. Quality Assurance/Quality Improvement, Performance Improvement, Patient Centered Medical Home, Safety, C3)

Fiscal Responsibility

• Develops operating budget for dental department in collaboration with Dental Director, finance department and health center leadership
  • Forecasts provider patient visits based on NSCH data and CHC benchmark data
  • Forecasts operating expenses for dental department including supplies and equipment replacement/maintenance.
• Responsible for dental department vendor management to insure optimal performance of negotiated contracts 
• Monitors revenue cycle to insure maximized reimbursement for services while insuring adherence to all state, federal and FQHC regulations
  • Insures for annual updated Federal Poverty Level Income Scales
  • Prepares annual dental department sliding fee scale for essential and non-essential services
  • Monitors accuracy and implementation of good faith estimates on all self-pay services
• Develop, set benchmarks and monitor financial metrics including but not limited to:
  • No show rate
  • Direct Costs Per visit
  • Charges per encounter
  • Payer mix (per site)

Policy and Procedure Development

• Develops, implements and ensures compliance with NSCH and dental department policies and procedures 

• Formulates and recommends policies related to dental staff, quality assessment, and dental education to NSCH leadership

• Ensures compliance to emergency and safety procedures including organizing mock codes and fire drills

Population Health and Quality

• Monitors dental quality metrics in relation to industry benchmarks including but not limited to:
  • Case Completion Rate
  • Caries at Recall
  • Risk assessment of all Dental Patients
  • Sealants 6-9 years and 10-14 years (UDS/HRSA measure)
  • Topical Fluoride Treatment
  • Self-Management Goal Setting
  • Types of Services provided
  • Percent of patients presenting as Emergencies
• Develops Continuous Quality Improvement Program based on clinical data and quality metrics
• Collaborates with the Director of Quality on developing and implementing specific dental quality improvement projects
• Works with the Dental Director to ensure periodic chart audits; reviews quality metrics
• Develops patient engagement strategies including regular patient satisfaction surveys

Systems integration

• Creates workflows in Electronic Dental Record that support cross departmental communication and collaboration with medical, behavioral health, dental and school-based departments
• Creates and monitors standard supply management system for all dental sites
• Monitors patient schedule for trends in access and capacity to make recommendations for wait lists, expanded hours, increased staffing
• Collaborates with medical directors to develop and implement integrated medical/behavioral and dental health strategies for NSCH patients

Other duties as assigned 

Requirements

• A minimum of five years’ experience in dental practice administration
• Ability to collaborate across different practice areas, organizational levels, etc.
• Ability evaluate data to make data-driven decisions
• Demonstrated experience in continuous improvement practices.
• A minimum of three years of leadership in personnel management, and dental operations
• Community Health Center experience preferred
• Experience with Electronic Dental Records 
• Demonstrated ability to work in a culturally-diverse environment
• Demonstrated excellent communication, interpersonal, and customer service skills
• Ability to travel to other NSCH sites for meetings and as needed is required.
• Some evening and weekend hours may be required.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

 Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We currently have an opening for a School Based Behavioral Health Clinician Hybrid In-Person and Telehealth provider. Under the direction of Director of School Based Health, the School Based Behavioral Health Clinician Hybrid In-Person and Telehealth provider is a Masters level licensed clinician provides both tele-behavioral health and in-person behavioral health services to children, adolescents and families in Peabody and Salem primary, middle and high schools. This position is a full-time school year position, with additional 80 summer hours for continuation of services.  

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf 

Duties/Responsibilities:

• Provide crisis intervention, intake, diagnostic assessment, treatment planning to patients and outpatient psychotherapy services (individual, families, group).
• Provide consultation to primary care and school staff pertaining to the behavioral health needs and treatment goals of their patients.
• Network/collaborate with community leaders, health care providers, community-based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.
• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.
• Shares best practices and expertise with both school and NSCH staff.
• Works in collaboration and under the direction of the school-based site manager (if applicable).
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact.
• Attends in-service training for ongoing licensure requirement and complies with all policies for compliance and documentation.
• Participate in supervision, team and staff meetings, on committees and task forces, as required.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.
• Perform additional duties to fulfill NSCH's mission, as assigned.

Requirements

• Current MA LICSW, LMHC, LMFT, or Psy.D licensed required.
• School based health experience preferred.
• Demonstrated strong communication skills with individuals and/or groups.
• Strong analytical, problem solving, planning and prioritization skills.
• Experience preferred of Electronic Health Records and in Microsoft Office.
• Experience using telehealth platforms.
• Self-motivated and self-directed to work within a team and work independently.
• Maintain CEU’s as required by the state.
• Bilingual Spanish/Portuguese preferred.
• Reliable transportation.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org