Employment

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have a full-time opening for Family Physicians in all three of our sites, Salem, Peabody and Gloucester Family Health Centers.  Under the general direction of the Chief Medical Officer (CMO) but the direct supervision of the (associate) medical director, the physician will provide continuing and comprehensive health care for the individual and family across all ages and genders. Within the context of Patient Centered Medical Home (PCMH) policies and procedures and within standards of care for each respective specialty (Family Medicine, Internal Medicine, Pediatrics, Psychiatry and Gyn), the clinician will exercise individual initiative and independent action to ensure high quality and comprehensive primary care. The two central tenets of PCMH lie in team based care and care coordination.   The physician is expected to function as integral part of the Primary Care Team, sometimes as a leader and sometimes as engaged member.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.

• Works as an integral member of the PCT, which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiative of the health center.  Because of the inherent authority and responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintains appropriate and timely medical records on patients under care.   Although the NSCH policy in 2013 is 72 hours, the expectation is for clinically relevant records to be signed and closed within 24 hours.
• Performs emergency treatment consistent with established policies and procedures.
• Assumes "on call" responsibilities for NSCH.
• Participates in extended access to patient care as needed.
• Attends scheduled meetings in hospitals and NSCH.  Each Physician is expected to maintain good standing within his or her specialty department either at NSMC or at Beverly Hospital.   Physicians working in Salem and Peabody are expected to attend 6 meetings per year with NSHS, the PHO to which NSCH belongs.
• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities.  PCMH relies on each PCT to act on data provided to it, to continuously improve the quality of care.
• Physicians with osteopathic training perform manipulation within the scope of their practice.
• Scope of practice for invasive procedures will be established on the date of hire and reviewed annually on or near the anniversary of the date of hire.   New procedures can only be added with the written approval of the (associate) medical director and the CMO.
• Fulfills the expectations of the physician contract.

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2016, NSCH provided services to 13,157 patients through 54,460 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  competitive benefit plans. NSCH is an equal opportunity employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.

Requirements

QUALIFICATIONS            

• MD required with current Massachusetts License
• Board Certified in his or her specialty
• Three years working as an MD in an ambulatory care setting; experience in a Community Health Center preferred
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care
• Demonstrated interpersonal relationship skills
• Fluent in Spanish a plus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

Under the general direction of the Chief Medical Officer (CMO) and the direct supervision of the Medical Director, the Nurse Practitioner, in collaboration with the physician(s) on the team, will provide continuing and comprehensive health care for the individual and family across all ages and genders.  The Nurse Practitioner is expected to function as integral part of the Primary Care Team (PCT), sometimes as a leader and sometimes as engaged member.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
• Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintain strict adherence to the NSCH Confidentiality policy including HPPA guidelines
• Treat all patients in a welcoming and professional manner.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center.  Because of the inherent authority and responsibility of the position, the NP is expected to display exemplary communication skills and to lead by example.

The Organization

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;
• Base decisions on employment so as to further the prin­ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.

Requirements

QUALIFICATIONS

• BSN, Certification as a Nurse Practitioner or Graduate of a certified Physician Assistant program
• Two plus years of experience in community or ambulatory care.  Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Massachusetts Licensure
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment for comprehensive and quality health care
• Demonstrated interpersonal relationship skills
• Excellent communication and organization skills with attention to detail
• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Staff Accountant.  Reporting to the Controller, the Staff Accountant performs a variety of accounting functions related to accounts receivable, cash and banking, month-end closing activities and financial and management reporting.  You will be an integral part of a dynamic, fast-paced team, which is committed to creating a world-class financial capability within NSCH.   As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Month-end closing responsibilities, including management of prepaids, fixed assets, CIP and other liability and asset accounts

• Perform monthly expense variance analysis

• Prepare to present monthly final Balance Sheet and P&L to Controller

• Maintain check log and deposit checks weekly into bank

• Assist with yearly audit deliverables

• Assist management with various ad-hoc requests

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Bachelor’s degree 

• 1-3 years of experience working in accounting of finance 

• Experience in a not-for-profit and healthcare environment a plus

• Proficiency with Excel (pivot tables, lookups) as well as accounting software (Intacct a plus). 

• Solid analytical skills; ability to think and act independently 

• Excellent organizational and communication, both verbal and written skills required

• Ability to adapt to a fast paced environment

• Excellent attention to detail

• Maintain strict adherence to the NSCH Confidentiality policy

• Comply with all NSCH personnel policies and procedures

• Incorporate NSCH Mission and Values into daily activities

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.

We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Responsibilities

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care

• Analyzes and interprets data and making informed judgments related to patient care

• Evaluates outcomes of basic nursing interventions and initiates changes in care plans

• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic

• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill

• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks

• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation

• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms

• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health

• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care

• Manages vaccination supply and ordering, including proper vaccination storage and handling.

• Uses information about data trends for self-directed learning and performance improvement.

• Provides coverage at other NSCH clinical sites or call center as needed.

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts

• 1-3 years’ experience in a community health or ambulatory setting

• Current CPR certification

• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently

• Ability to work in a culturally-diverse environment

• Excellent communication and interpersonal skills

• Approaches work with an eye for problem-solving and with a positive attitude

• Maintains high level of customer service with both patients and coworkers

• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.

• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.

• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese

• Experience with and proficiency in use of electronic health record

• Strong computer skills required

• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders

• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

• Some evening and Saturday hours required.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care

• Analyzes and interprets data and making informed judgments related to patient care

• Evaluates outcomes of basic nursing interventions and initiates changes in care plans 

• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic

• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill 

• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks 

• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation 

• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms

• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health

• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care

• Manages vaccination supply and ordering, including proper vaccination storage and handling. 

• Uses information about data trends for self-directed learning and performance improvement. 

• Provides coverage at other NSCH clinical sites or call center as needed.

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts

• 1-3 years’ experience in a community health or ambulatory setting

• Current CPR certification  

• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently

• Ability to work in a culturally-diverse environment

• Excellent communication and interpersonal skills

• Approaches work with an eye for problem-solving and with a positive attitude

• Maintains high level of customer service with both patients and coworkers 

• Possesses strong critical thinking skills and ability to prioritize and address many competing demands. 

• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.

• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese

• Experience with and proficiency in use of electronic health record

• Strong computer skills required

• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders 

• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

• Some evening and Saturday hours required.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have a full-time opening for a Patient Service Representative (Front Desk) for our Gloucester Family Health Center.  The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provides outstanding customer service, both to internal and external customers

• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed

• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need

• Verify and update patient demographic and insurance information

• Maintain an organized and clean work areas and waiting room

• Provides translation services as needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• High School diploma or equivalent 

• Two years’ customer service experience preferably in a medical setting or office environment

• Bilingual in Spanish/Portuguese and English preferred

• Demonstrated work history of reliability, good attendance and positive attitude

• Detail-oriented and thorough

• Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments

• Warm and professional telephone manner; good memory and patience

• Ability to multi-task and follow-up to complete tasks

• Ability to be courteous, efficient, effective, and patient in a fast paced environment

• Maintain strict adherence to the NSCH Confidentiality policy

• Incorporate NSCH Mission and Values into daily activities

• Comply with all NSCH personnel policies and procedures

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Competency in working with Microsoft Office Suite and GE Centricity is a plus 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have full-time openings for a Patient Service Representative (Front Desk) for our Salem and Peabody Family Health Centers.  The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team.  

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provides outstanding customer service, both to internal and external customers

• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed

• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need

• Verify and update patient demographic and insurance information

• Maintain an organized and clean work areas and waiting room

• Provides translation services as needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• High School diploma or equivalent 

• Two years’ customer service experience preferably in a medical setting or office environment

• Bi-lingual in Spanish/Portuguese and English 

• Demonstrated work history of reliability, good attendance and positive attitude

• Detail-oriented and thorough

• Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments

• Warm and professional telephone manner; good memory and patience

• Ability to multi-task and follow-up to complete tasks

• Ability to be courteous, efficient, effective, and patient in a fast paced environment

• Maintain strict adherence to the NSCH Confidentiality policy

• Incorporate NSCH Mission and Values into daily activities

• Comply with all NSCH personnel policies and procedures

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Competency in working with Microsoft Office Suite and GE Centricity is a plus 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.

We currently have a full-time opening for an Outreach and Enrollment /SCO Coordinator for our Gloucester Family Health Centers. The Outreach and Enrollment /SCO Coordinator, reporting to the Manager of Patient Services, will work full-time to conduct culturally appropriate outreach to a broad array of organizations in Gloucester and the North Shore community.  These include; faith-based organizations, food pantries, shelters, Boards/Departments of Public Health and Education, Chamber of Commerce, etc.  The outreach will include education on the following: the process for determining eligibility for public and/or subsidized insurance products; the impact of the ACA 2014 Medicaid expansion on low-income MA residents; how to use the MA health insurance exchange.  In addition, the Coordinator will enroll consumers in and around the Salem community into public and/or subsidized insurance programs on-site at health fairs, street fairs, festivals, shelters, drop-in centers, food pantries, churches, etc.  The Coordinator will also assess the eligibility of existing and future NSCH patients in insurance programs and enroll them as appropriate. The Coordinator will collaborate with Site Managers and Patient Service Representatives.  The Medical Support Coordinator will serve as an onsite liaison between CCA, SCO program and NSCH. He/She will serve as a resource for all providers.

As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!

Responsibilities

• The Outreach and Enrollment / SCO Coordinator will work with the Manager of Patient Services to develop a detailed work plan with outreach and enrollment targets for Salem and the North Shore community
• She/he will attend all required state and federal enrollment trainings, as needed
• He/she will track progress of attainment of targets for his/her site
• She/he will identify and reach out to community organizations to schedule presentations and/or outreach events
• He/she will distribute high quality outreach materials to residents of Salem and the North Shore community
• She/he will identify and collaborate with other O&E program staff at NSCH He/she will attend evening and weekend community events (health and street fairs, festivals, other events), as needed, to educate and enroll consumers in insurance programs on site.
• She/he will work with existing and future NSCH patients to assess eligibility and enroll in insurance programs
• He/she will collaborate with NSCH Patient Service Representatives to ensure that the eligibility and enrollment needs of NSCH’s patients are met with a demonstrated commitment to high quality customer service  
• Act as an Element Care SCO liaison and resource on site for all NSCH sites
• Assist SCO patients in making appointments at NSCH sites
• Track Element Care SCO members specialist referrals and results of specialist appointments and share information with all NSCH providers
• Communicate with SCO team about medical updates and /or member needs/ request
• Maintains member confidentiality at all times and translating, if needed.
• Run quarterly reports for potential SCO patients, and reach out to them

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.

Requirements

• Experience in a community health center setting and/or related experience in health/human services and/or social services agency
• Demonstrated strong communication skills with individuals and/or groups
• Fluency in English AND Spanish or Portuguese
• Proficiency in all Microsoft Office applications (Excel, Word, PowerPoint)
• Valid MA driver’s license
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCHI values, principles and mission statement into daily activities
• Complies with all NSCHI personnel policies and procedures
• Strong analytical, problem solving, planning and prioritization skills
• Self-motivated and self-directed to work within a team and/or work independently
• Extremely detail-oriented in both verifying own work as well as the work of others
• Position will be based at the Gloucester Family Health Center but may include travel to cover at the Peabody and/or Salem sites.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Behavior Health Provider working in our Salem Family Health Center.  The Behavior Health Provider is a Masters level licensed (LICSW) providing integrated primary care/behavioral health services at North Shore Community Health. The clinician in this role will work full-time as a part of a primary care team and will be co-located and embedded in the medical practice. The BHP will be under the direction of Medical Director.  

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!   

Responsibilities 

• Provide direct treatment to patients. 

• Provide consultation to primary care staff pertaining to the behavioral health needs of their patients.

• Consult with primary care providers on an ongoing basis pertaining to the patient’s condition and patient’s medical and behavioral health care plan and treatment goals

• Provide treatment for individuals of all ages and their families as needed. Modalities used include: brief treatment; diagnostic assessments; crisis intervention; crisis prevention and management (homelessness, detox, reporting suspected child and/or elder abuse, tenant issues).

• Provide case management; referral coordination, follow-up and collaboration with area agencies; Develop and access community support services as needed.

• Provide education/information/assistance in obtaining access to long term behavioral health care and other area human service agencies.

• Provide education on chronic disease management.

• Develop self-management goals as directed by the patient care team.

• Provide culturally competent support services for patients depending on individual needs and preferences. 

• Identify barriers to care, problem solving and identifying solutions both within the health center and with other agencies as needed; provide patient support and advocacy; provide informal supportive counseling and encouragement; provide direct assistance with completion of forms and making appointments; provide all necessary follow up with patients; and, coordinate and/or provide interpreting for patient appointments within and outside of NSCH.

• Network/collaborate with community leaders, health care providers, community based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.

• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.

• Provide health education to individuals and groups on prevention and public health risks and problems.

• Educate staff/providers about target population and community characteristics and needs.

• Participate in supervision and team and staff meetings, as appropriate.

• Meet documentation standards in a timely fashion using the electronic health record for each patient contact, (i.e. phone calls, home visits, time with providers, collateral contact, case management and travel time). 

• Keep logs, statistics of patient contacts, as required by the health center.

Essential Clinical Skills:

• Familiarity of Primary Care/Behavioral Health Integration Models

• Basic working knowledge of medical conditions

• Cognitive behavioral treatment

• Motivational Interviewing

• Relaxation and stress management techniques

• Basic knowledge of psychopharmacology and commonly prescribed medications in primary care

• Familiarity and experience working with patients who have complex medical and behavioral health issues including HIV patients and at-risk and substance-abusing populations

• Familiarity and experience working with Suboxone treatment for opiate addiction

• Four or more years of experience and training in a community health or mental health center setting; and/or related experience in health/human services and/or social services agency

• Demonstrated strong communication skills with individuals and/or groups

• Spanish fluency preferred

• Good working knowledge of GE Centricity and computer literate in Microsoft Office applications (Excel and Word.)

• Maintains strict adherence to the NSCH Confidentiality policy

• Incorporates NSCH values, principles and mission statement into daily activities

• Complies with all NSCH personnel policies and procedures

• Strong analytical, problem solving, planning and prioritization skills

• Self-motivated and self-directed to work within a team and/or work independently

• Maintain CEU’s as required by the state. 

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• LICSW required

• Four or more years of experience and training in a community health or mental health center setting; and/or related experience in health/human services and/or social services agency

• Demonstrated strong communication skills with individuals and/or groups

• Spanish fluency preferred

• Good working knowledge of GE Centricity and computer literate in Microsoft Office applications (Excel and Word.)

• Maintains strict adherence to the NSCH Confidentiality policy

• Incorporates NSCH values, principles and mission statement into daily activities

• Complies with all NSCH personnel policies and procedures

• Strong analytical, problem solving, planning and prioritization skills

• Self-motivated and self-directed to work within a team and/or work independently

• Maintain CEU’s as required by the state. 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.

Under the general direction of the Chief Medical Officer (CMO) and the direct supervision of the Medical Director, the Nurse Practitioner, in collaboration with the physician(s) on the team, will provide continuing and comprehensive health care for the individual and family across all ages and genders. The Nurse Practitioner is expected to function as integral part of the Primary Care Team (PCT), sometimes as a leader and sometimes as engaged member. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Responsibilities

• Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
• Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintain strict adherence to the NSCH Confidentiality policy including HPPA guidelines
• Treat all patients in a welcoming and professional manner.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the NP is expected to display exemplary communication skills and to lead by example.

The Organization

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the prin­ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.

Requirements

QUALIFICATIONS

• BSN, Certification as a Nurse Practitioner or Graduate of a certified Physician Assistant program
• Two plus years of experience in community or ambulatory care. Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese
• Massachusetts Licensure
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment for comprehensive and quality health care
• Demonstrated interpersonal relationship skills
• Excellent communication and organization skills with attention to detail
• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time openings for Medical Assistants for our Gloucester Family Health Center. The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Responsibilities

• Provides outstanding customer service, both to internal and external customers

• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9

• Prepares paperwork for referrals as needed

• Provides translation services as needed

• Sets up for procedures as listed under the MA competency checklist

• Obtains tests as delineated under the MA competency checklist

• Performs the tasks within the EMR as listed in the MA competency checklist

• Participates in the orders, hospital discharge and ER tracking

• Clean and stock exam rooms

• Perform quality assurance tests as necessary

• Maintain an inventory control system

• Maintain sterilization statistics

• Answers phone or EMR message when needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Graduate of a Medical Assistant program

• Two years’ experience in a community-based or ambulatory care setting.

• Completion or willingness to complete Basic Life Support training (CPR)

• Ability to work effectively as part of the team

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Bilingual especially Spanish or Portuguese a plus

• Current vaccination against pertussis and tetanus.

• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have full-time openings for Medical Assistants for our Peabody and Salem Family Health Centers.  The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties.   S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provides outstanding customer service, both to internal and external customers

• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9

• Prepares paperwork for referrals as needed

• Provides translation services as needed

• Sets up for procedures as listed under the MA competency checklist

• Obtains tests as delineated under the MA competency checklist

• Performs the tasks within the EMR as listed in the MA competency checklist

• Participates in the orders, hospital discharge and ER tracking

• Clean and stock exam rooms

• Perform quality assurance tests as necessary

• Maintain an inventory control system

• Maintain sterilization statistics

• Answers phone or EMR message when needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Graduate of a Medical Assistant program 

• Two years’ experience in a community-based or ambulatory care setting.

• Completion or willingness to complete Basic Life Support training (CPR)

• Ability to work effectively as part of the team

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Bilingual especially Spanish or Portuguese a plus

• Current vaccination against pertussis and tetanus.

• Competency in working with Microsoft Office Suite and GE Centricity is a plus 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Director of Behavioral Health (DBH).  Under the general direction Vice President of Integration, Wellness and Community Development the Director of Behavioral Health (DBH) is responsible for building systems and protocols for a growing behavioral health department practicing integrated behavioral health in a multidisciplinary community health center.  The DBH supervises all BH clinicians working in NSCH’s full-time sites as well as the BH Practice Manager.  The DBH is responsible for the effective management of behavioral health programs including oversight of quality, clinical and financial performance, risk management, staffing, safety and service delivery.  The DBH is a member of the NSCH Senior Management team and works with all NSCH departments, ensuring appropriate use of resources to provide effective, efficient and excellent behavioral health services. The DBH is responsible for the development of enhanced tele-behavioral health services across all of NSCH’s sites and develops and maintains a robust clinical internship program.

The DBH provides clinical services to NSCH patients, the percentage of which is determined by the VP of Integration and the CEO.

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Manages staff performance. Provides direction, training, and coaching; conducts performance planning and review sessions; oversees the BH Peer review process, provides guidance on career development. Applies counseling, disciplinary, and corrective action programs.

• In collaboration with the Director of Operations and Behavioral Health Practice Manager,  ensure maintenance of MA Department of Public Heath (DPH) Mental Health Clinic Licensing

• Ensures compliance with all internal quality and external licensing, certification and accreditation standards and regulations, as well as program specific policies and procedures.

• In collaboration with the Director of Compliance, ensures compliance with federal, state, and NSCH policies and regulations and standards for professional conduct and services. Provides oversight of regulatory, accreditation, and quality improvement activities BH Medical records 

• Assesses, establishes, and implements appropriate systems, procedures, and productivity standards for BH services to ensure quality of services, including use of evidence based practices 

• Establishes and monitors department’s annual operating budget and provider productivity 

• In collaboration with clinical leadership, envisions, designs, and develops new programs and initiatives, including responding to opportunities to expand care for new services by all payers, including State, ACO and Health Plans. 

• In collaboration with the VP Integration, develops and maintains an internal multi-directional patient referral and system across all service lines.

• Ensures the quality and timely completion of all clinical, recordkeeping, and documents for clients. Reviews existing and/or create policies and procedures designed to effectively integrate behavioral health within all service delivery lines 

• Maintains an effective working relationship with clinical and nonclinical staff 

• Participates in Senior Management Team and attends monthly provider meeting.

• Develops a work flow for seamless  warm handoffs for both telehealth and in person care

• Improves the department’s ability to provide time sensitive care to our highest risk patients including providing follow up within seven days of BH hospitalization

• In collaboration with QI team, develops a QI BH dashboard 

ADDITIONAL DUTIES

• Perform consultations to the primary care providers

• Provide clinical evaluations including diagnosis and treatment plans for patients referred to behavioral health 

• Provide ongoing communication with medical providers on patient behavioral health needs

• Participate in multi-disciplinary team meetings 

• Facilitates monthly virtual behavioral health meetings 

• Performs other related duties as required.  

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

QUALIFICATIONS

• Licensed psychologist (PsyD or PhD) with a current Massachusetts license  

• At least five years of direct patient care experience and at least three years of administrative management experience   

• Strong foundation in systems theory

• Experience in creation or participating in graduate clinical internship and training programs 

• Experience in a Patient Centered Medical Home with integrated behavioral health 

• Ability to collaborate with multidisciplinary team in a primary care setting

• Strong commitment to providing treatment that is compassionate and competent

• Experience working in a diverse environment providing culturally competent services 

• Bilingual (Spanish) candidates strongly encouraged to apply

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have a full-time opening for a Dental Assistant.  Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant Float performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Prepares treatment room for patient by following prescribed procedures and protocols.

• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.

• Provides information to patients and employees by answering questions and requests.

• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.

• Provides materials by selecting, mixing, and placing materials on instruments.

• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.

• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.

• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.

• Documents dental care services by charting in patient records.

• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.

• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.

• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.

• Schedule accurate dental appointments.

• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors. 

• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes. 

• Relays patient’s complaints (billing, clinical or otherwise) to Dental Manager. 

• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.

• Travel to all three Dental offices

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please  visit www.nsch.org for more information.

Requirements

• A minimum of a High School Diploma/GED

• Dental Assistant and Radiology Certificate required 

• One year experience as a dental assistant

• Bilingual in Spanish and English a plus

• Reliable Transportation to travel to Peabody, Salem and Gloucester as needed

• Good working knowledge of dental equipment and terminology, OSHA and safety compliance

• Ability to work well under pressure in a fast paced dental environment

• Superior customer service skills, excellent interpersonal and communication skills. 

• Detail oriented, organized, professional and ability to multi task.

• Good working knowledge of Dentrix and Centricity.

• Maintains strict adherence to the NSCH Confidentiality policy. 

• Ability to be courteous, efficient, effective, and patient in a fast-paced environment

• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. 

 Under the direction of the Gloucester Medical Director, the HEAL Community Coordinator serves as the organizer of the HCS designated community coalition and partners closely with the HCS research team.  The Community Coordinator will be based in Gloucester to build the capacity of the local HCS designated community coalition, reduce the administrative burden for the HCS community fiscal agent and other community partners, and prepare the designated coalition for sustainability of community-led efforts beyond the term of the grant. 

The objective of HCS is to reduce opioid overdose deaths by 40% using a community-engaged, phased intervention process referred to as the Communities That HEAL (CTH) intervention.  The CTH intervention is a coalition-led, data-driven process designed to guide the community toward an action plan that will address their specific community needs. 

As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Serves as the organizer of the HCS designated community coalition and partners closely with the HCS Community Engagement Facilitator and Public Health Nurse to implement project strategies as laid out by the HCS. 

• Collaborates with the HCS Community Engagement Facilitator on coalition building, stakeholder engagement, agenda development, training needs, planning, and other coalition-related tasks as needed.

• Coordinates all grant activities including scheduling meetings and convene local and regional stakeholders to populate the HCS designated coalition to achieve CTH milestones.  

• Supports HCS designated coalition through the six phases of the CTH intervention which culminates in the development and implementation of a community action plan to adopt and expand evidence-based OUD practices. 

• Helps to identify a diverse and representative set of key stakeholders to serve on the HCS designated coalition, including content area champions related to naloxone, medications for opioid use disorder, opioid prescription safety, data, and communications.  

• Works constructively with a diverse group of key stakeholders, including community leaders, addiction treatment providers, law enforcement, medical and mental health providers, and recovery programs. 

• Facilitates coalition meetings based on the phases of the CTH intervention, including a needs assessment, selection of evidence-based practices, monitoring/evaluation, and shaping local communications campaigns. 

• Engages the HCS anchor agency  to support expansion of access to medications for opioid use disorder treatment and other evidence-based practices in accordance with the community action plan.  

• Creates plans to promote sustainability of coalition activities.

• Works with the HCS Community Engagement Facilitator to address training, technical assistance, and capacity building requests by the designated coalition.

• Works with the Community Engagement Facilitator and Communications Champion to prepare and disseminate information to coalition, regional partners and the public to promote a better understanding of the goals of the grant and the interventions identified by the coalition. 

• Assists the HCS Community Data Manager to coordinate data collection activities, including surveys, focus groups, and key informant interviews as necessary. 

• Liaises with the HCS Communications Core, identifies coalition members and partners to execute communication efforts, develop a dissemination plan, and interface with media outlets.

• Promotes the inclusion of people who use drugs, people with lived experience, families, people of color, homeless individuals, and other key populations.  Supports diverse perspectives, constructive dialogue and consensus building among coalition members with a variety of backgrounds.

• In conjunction with the Health Department Grants Administrator, collaborates with City of Gloucester partners and other participating community-based agencies to ensure sub-recipient contracts are in place and sub-awards are spent appropriately, in adherence with Chapter 30B procurement laws and allowable costs maintained in HCS grantee guidance documents. 

• Develops spending plan with HCS personnel with input from Coalition members, maintains and tracks internal budget spreadsheet, requests necessary Purchase Orders and submits invoices as needed. 

• Performs other duties as assigned 

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits.   NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit resume for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Minimum of B.S. or B.A. degree in public health, social work, or related field

• Minimum 1-3 years’ experience in community level substance use prevention preferred 

• Flexibility and willingness to work as part of a co-facilitating team with the Community Engagement Facilitator and Public Health Nurse Local expertise, relationships, and knowledge of community history and dynamics. Preference for local candidates

• Strong meeting planning, scheduling, and facilitation skills

• Experience with budget development and expenditure tracking/reporting

• Experience building and coordinating coalitions of diverse stakeholders

• Understanding of grant management preferred

• Capable of communicating among many partners in organized and clear manner

• Strong writing and public speaking skills

• Alignment with principles of cultural humility and the tenets of harm reduction

• Ability to organize dependable transportation to attend meetings throughout the community. 

• Experience with research and/or working to address opioid use disorder preferred.

• While this position typically encompasses the City day’s regular business hours, events and meetings may take place during the evening and weekends and often require on-site presence at those times.

• Must have reliable transportation

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Vice President of Performance Improvement.  Reporting to the CEO, the Vice President of Performance Improvement will plan and manage the systems and essential patient services that are integral to the daily operations of NSCH with a focus on strong, successful and sustained collaboration with clinical staff and on improving and maximizing organizational efficiency and effectiveness. The VPPI will work in partnership with the President and Chief Executive Officer (CEO) and the Leadership Team to translate business vision and strategy into performance improvement strategies to set and achieve goals and will jointly focus on performance, cost containment and revenue generation. The VPPI will be responsible for the following Quality Assurance/Performance Improvement activities related to smooth and efficient operational performance: nursing; essential patient services; data collection and analysis; and patient safety and confidentiality. 

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provide leadership in NSCH’s operational systems performance and translate vision and strategy into tactics designed to build/support/sustain infrastructure to achieve the vision

• Develop, plan and direct efforts to improve efficiency and effectiveness and to achieve goals for financial performance, quality and regulatory adherence.

• Ensure compliance with governmental agencies and regulations (including MA Department of Public Health, NCQA¬ PCMH, OSHA, HIPAA)

• Develop and direct operating policies to support overall organization goals and objectives

• Maintain and improve NSCH systems and procedures for accurately collecting and organizing data for program reporting and management decision-making

• Work with Leadership Team to develop and execute key performance indicators of NSCH's operational processes

• Oversee and monitor the development and implementation of the corporate compliance program including handling potential and actual malpractice claims

• Work collaboratively with managers and providers to enhance patient experience and safety while reducing  unintended adverse patient outcomes

• Build and manage systems and train staff to ensure ongoing QA program for the confidentiality of patient/client records including strict compliance with HIPAA regulations

• Serve as the primary staff contact for HRSA Bureau of Primary Health Care and ensure compliance with all grant and program requirements

• Participate as a member of the Leadership Team

• Supervise, manage and hire in the following areas Operational Systems and Services, Compliance, Performance Improvement, Nursing and Decision Support

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Bachelor’s Degree required, advanced degree preferred. 

• Five plus years of outpatient clinical experience required (RN, NP, PA) 

• Four years of senior level community health center experience

• Experience successfully developing, leading and managing large projects

• Experience with and training in quality improvement methodologies such as Lean or Six Sigma

• Experience in developing and managing budgets is strongly preferred

• Experience leading director-level staff

• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members

• Ability to work in a culturally diverse environment

• High level of commitment to continuous improvement in the quest for comprehensive and quality health care

• Demonstrated interpersonal relationship skills

• Fluent in Spanish a plus

• Reliable transportation and the ability to travel between sites as needed