Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have a part-time openings for Dental Assistants.  Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant Float performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities

• Prepares treatment room for patient by following prescribed procedures and protocols.

• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.

• Provides information to patients and employees by answering questions and requests.

• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.

• Provides materials by selecting, mixing, and placing materials on instruments.

• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.

• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.

• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.

• Documents dental care services by charting in patient records.

• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.

• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.

• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.

• Schedule accurate dental appointments.

• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors. 

• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes. 

• Relays patient’s complaints (billing, clinical or otherwise) to Dental Manager. 

• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.

• May have to travel to the three sites.

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

· A minimum of a High School Diploma/GED.

· Dental Assistant and Radiology Certificate required.

· One year of experience as a dental assistant.

· Bilingual in Spanish and English a plus.

· Reliable Transportation to travel to Peabody, Salem and Gloucester as needed.

· Good working knowledge of dental equipment and terminology, OSHA and safety compliance.

· Ability to work well under pressure in a fast-paced dental environment.

· Superior customer service skills, excellent interpersonal and communication skills. 

· Detail oriented, organized, professional and ability to multi task.

· Good working knowledge of Dentrix and Centricity.

· Maintains strict adherence to the NSCH Confidentiality policy.

· Ability to be courteous, efficient, effective, and patient in a fast-paced environment.

· Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

· Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department. 

 Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We are currently seeking a Dentist to be an integral part of our team. Under the direction of the Dental Director, the General Dentist provides quality oral health care to the patients of North Shore Community Health. The General Dentist must follow the standards and mission established by North Shore Health Community Health. The General Dentist provides preventative and restorative services in dentistry and promotes optimum oral health. As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Diagnose and treat dental disease, injuries and malformations of hard and soft oral tissues and related oral structures.
• Examines patients to determine the nature of the dental condition utilizing x-rays, dental instruments and other diagnostic procedures.
• Following all the NSCH Dental policies but not limited to: Emergencies, Prior Approvals, No Show Policy, all Clinical and Scheduling protocols. Chart all existing treatment, dental conditions and treatment plan in Electronic Dental Record and order the treatment plan for better communication between clinical and administrative staff for better patient’s care.
• Completion and signature of any forms necessary for patients billing, understanding the different dental insurances basis and meeting the standards and requirements of third- party payors.
• Subject to all standards of productivity established with his/her input by the Health Center or as required by a funding or regulatory agency.
• Provide consultation and collaborate to other Health Center providers and staff.
• Seeks outside advice and consultation as necessary. Participate in development of short range and long range dental service plans and objectives.
• Participate in scheduled meetings for case management and general staff.
• Participate in quality improvement activities by the Dental Program and/or the Health Center or as required by a funding or regulatory agency.
• Participate in any contracts in which the Center is engaged with and where his/her services are required, as long as given reasonable notice to consider options.
• Participate in health promotion activities including school screenings, health fairs, and other events sponsored by the Health Center. 
• Participate in continuing education programs and in-service training, to maintain licensure and to meet the needs of the patient population.
• Participate in any meetings or committees as directed by Dental Director.
• Maintain strict adherence to the NSCH Confidentiality policy including HIPAA guidelines.
• Treat all patients in a welcoming and professional manner.
• Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
• Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Is aware that he/she may be assigned temporarily to a different site location to suit the needs of the Health Center as appropriate.
• Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned duties that differ from those in the job description.
• All other duties as assigned.

Requirements

• Doctorate in Dentistry (DMD, DDS) from accredited School of Dentistry.
• Current Licensure in Dentistry in the Commonwealth of Massachusetts (fully licensed or limited licensed).
• 1 – 2 years’ experience in a dental practice, community health center experience preferred.
• Bi-lingual in Spanish/Portuguese and English strongly preferred.
• Ability to work independently as well as part of a team.
• Experience with Electronic Dental Records. 
• Ability to communicate effectively with diverse staff and patients. 
• Consistently exhibits behavior and communication skills that demonstrate NSCH commitment to excellent customer service, including quality, care and concern with each and every internal and external customer.
• Ability to work in a fast-paced, diverse work environment.
• Exhibits consistent, high level of attention to detail.
• Ability to be courteous, efficient, effective, and patient in a fast-paced environment.
• Maintain strict adherence to the NSCH Confidentiality policy.
• Incorporate NSCH Mission and Values into daily activities.
• Comply with all NSCH personnel policies and procedures.
• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. Reporting to the Chief Medical Officer, the Walk In & Urgent Care Medical Director will participate in the planning and implementation of NSCH’s walk in & urgent care clinical program in concert with the strategic plan. S/he/they will create a shared vision by developing and continuously communicating goals in alignment with NSCH’s mission and ensure the provision of high quality and efficient walk-in & urgent care services. The V.P for Performance Improvement and Senior Manager of Facilities and Patient Experience will work closely with the Walk-In & Urgent Care Medical Director in developing a high-performing, collaborative & collegial team.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Provide patient care
• Assist in establishing standards of walk-in and urgent care medical services
• Advise the CMO and/or Senior Leadership Team on medical, administrative and risk management activities 
• Implement clinical safety policies and practices that meet standards of care. 
• Assure compliance with licensing certification and accrediting bodies. 
• Work with Leadership to identify opportunities to improve the services provided so that patients and referring medical      providers report an outstanding experience with the services. 
• Attend relevant staff and management meetings
• Participate in the recruitment and selection process for walk-in and urgent care clinical staff. 
• Advise medical equipment and supplies purchasing.
• Facilitate medical staff meetings in conjunction with the CMO 
• Collaborate with the CMO, Medical Directors and Associate Medical Directors on grant-specific projects, including the development of work plans, monitoring quality measures, and implement measures to improve outcomes related to various      clinical measures
• Serve as Site Sponsor and oversee activities of the LEAN teams and other Quality/Performance Improvement work. 
• Participate in planning activities and the development of goals. 
• Continually assesses operations for opportunities to increase value to referring providers and patients. 
• Ensure facilities meet the needs of patients and local providers, whether affiliated with NSCH or not.
• Develop proposals and plans to ensure that as volume grows the facilities are efficiently utilized and are responsive to patient and referral source needs. 
• Maintain relationships with primary care and other providers within NSCH and in the greater community. 
• Ensure staff are up to date on changes in clinical, employee and business practices and policies. 
• Monitor budget and coordinate clinical activities with operations, billing and financial management. 
• Develop, implement and revise policies, procedures and protocols affecting medical practice and quality of care. 
• Ensure compliance with clinical policies and procedures including the proper usage of EMR, billing and administrative systems. 
• Conduct clinical staff appraisals and peer reviews, set individual improvement goals and develop training plans together with      clinical staff to achieve targeted goals. 
• Develop clinical content for training of clinical staff including physicians, nurse practitioners, physician associates/assistants,      nurses, radiology technicians and medical assistants. 
• Oversee development of radiology and lab procedures. Assure compliance with COLA/CLIA and radiology requirements. 
• Monitor level of care using statistical models and chart reviews and provide unsolicited medical judgment where appropriate

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• SMD/DO, NP or PA – must be able to treat all ages
• At  least 5 years of experience as a walk-in & urgent care physician/NP/PA, preferably in a community health center or clinical      settings focused on care of the medically underserved
• At least three years of management/supervisory experience 
• MA Licensed and Board Certified
• Demonstrated ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Ability to maintain a high level of customer service with both patients and coworkers 
• Preference will be given to qualified bilingual/bicultural individuals who can speak Spanish and/or Portuguese
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Evening and weekend hours required. 
• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.  

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have a full-time opening for a Patient Service Representatives (Front Desk) for our Salem Family Health Center.  The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team.  

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provides outstanding customer service, both to internal and external customers

• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed

• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need

• Verify and update patient demographic and insurance information

• Maintain an organized and clean work areas and waiting room

• Provides translation services as needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• High School diploma or equivalent 

• Two years’ customer service experience preferably in a medical setting or office environment

• Bi-lingual in Spanish/Portuguese and English 

• Demonstrated work history of reliability, good attendance and positive attitude

• Detail-oriented and thorough

• Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments

• Warm and professional telephone manner; good memory and patience

• Ability to multi-task and follow-up to complete tasks

• Ability to be courteous, efficient, effective, and patient in a fast paced environment

• Maintain strict adherence to the NSCH Confidentiality policy

• Incorporate NSCH Mission and Values into daily activities

• Comply with all NSCH personnel policies and procedures

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Competency in working with Microsoft Office Suite and GE Centricity is a plus.

• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.   

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Psychiatric Mental Health Nurse Practitioner (NP) or Physician’s Assistant (PA).   Under the supervision of the Director of Behavioral Health, the psychiatric mental health nurse practitioner (PMHNP)/Physician’s Assistant, in collaboration with the supervising psychiatrist, will provide continuing and comprehensive health care for the individual and family across all ages and genders.  The PMHNP/Physician’s Assistant will provide direct clinical service to patients, provide clinical supervision to interns and staff, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Works as an integral member of the integrated health care team which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center.  

• Provides for biopsychosocial clinical evaluations, examination, and diagnosis utilizing DSM V diagnoses.

• Collaborates with other providers involved in client care, including nursing, medical providers, behavioral health clinicians, community health workers, social agencies, hospitals, schools, etc.

• Coordinates patient care.

• Serves as a patient advocate.

• Provides psychiatric and psychopharmacology consultation to members of the care team.

• Provides psychopharmacological evaluation and management of patients

• Provides patient and family education

• Seeks professional continuing education to remain current in treatment practice.

• Maintains appropriate and timely medical records on patients under care.   Although the NSCHI policy in 2017 is 72 hours, the expectation is for clinically relevant records to be signed and closed within 24 hours.

• Attends scheduled meetings

• Other duties as assigned.

· The physician, NP or PA will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder. 

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.

Requirements

• Master’s Degree in Nursing with certification as a PMHNP or graduate of a certified Physician’s Assistant program

• Two plus years of experience working as a Psychiatric Nurse Practitioner or Physician’s Assistant preferred

• Current licensure to practice psychiatric nursing in Massachusetts.

• Experience in community health care.  

• Must have reliable transportation to travel between sites.

• Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.

• Ability to work effectively both independently and as part of a team

• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members

• Ability to work in a culturally diverse environment

• High level of commitment to continuous improvement in the quest for comprehensive and quality health care.

• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.  

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have an opening for a Referral Coordinator. Under the direction of the Manager of Patient Services, the Referral Coordinator will ensure proper processing of incoming specialist referrals for specialty care appointments/testing. The Referral Coordinator will also track referrals and process them in a complete and timely manner. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Process all appropriate referrals/ prior authorizations that are needed
• Provide appropriate clinical information to specialist
• Ensure accurate patients demographic and current insurance information
• Maintain appropriate documentation on the referrals to promote team awareness and      efficiency with the referral tracking
• Weekly referral tracking on all specialist appointment using DRVS
• Requesting consult notes
• Rescheduling appointments when necessary 
• Communicate professionally with all individuals associated with the referral      process both internally and externally
• Collaborate with Nursing, Providers, Support Staff and Outreach and Enrollment to      ensure quality referrals
• Respect and maintain patient confidentiality
   

THE ORGANIZATION

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

 QUALIFICATIONS

• High School Diploma
• Must have one year of experience in a health care setting
• Understanding of Medicare, Medicaid and managed health  care
• Ability to work in a culturally diverse environment
• Team work Orientation
• Strong organizational and communication skills
• Ability to be detail oriented
• Good problem solving skills
• English/Spanish bilingual ability preferred

Openings in all three locations  -  Salem, Peabody and Gloucester!

Full-time and Part-time openings   

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.

We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Responsibilities

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care

• Analyzes and interprets data and making informed judgments related to patient care

• Evaluates outcomes of basic nursing interventions and initiates changes in care plans

• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic

• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill

• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks

• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation

• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms

• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health

• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care

• Manages vaccination supply and ordering, including proper vaccination storage and handling.

• Uses information about data trends for self-directed learning and performance improvement.

• Provides coverage at other NSCH clinical sites or call center as needed.

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts

• Current CPR certification

• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently

• Ability to work in a culturally-diverse environment

• Excellent communication and interpersonal skills

• Approaches work with an eye for problem-solving and with a positive attitude

• Maintains high level of customer service with both patients and coworkers

• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.

• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.

• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese

• Experience with and proficiency in use of electronic health record

• Strong computer skills required

• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders

• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

• Some evening and Saturday hours required.
• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.  

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. Reporting to the Clinical Nurse Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals  as needed
• Provides translation services as needed
• Sets up for procedures as listed under the MA competency checklist
• Obtains tests as delineated under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms
• Perform quality assurance tests  as necessary
• Maintain an inventory control system
• Maintain sterilization statistics
• Answers phone or EMR message when  needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• And other assigned duties to support the patient care team

The Organization

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

· Graduate of a Medical Assistant program 

· Two years’ experience in a community-based or ambulatory care setting, preferred.

· Completion or willingness to complete Basic Life Support training (CPR)

· Ability to work effectively as part of the team

· Willingness to be flexible about work assignments

· Strong interpersonal and communication skills

· The ability to float between the three sites

· Bilingual especially Spanish or Portuguese a plus

· Current vaccination against pertussis and tetanus.

· Competency in working with Microsoft Office Suite and GE Centricity is a plus. 

• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.   

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We currently have a remote  Fundraising Intern (appx 10 hours per week) opening at NSCH.  Reporting to the Development Director, the Fundraising Intern performs a variety of development functions related to outreach, marketing, research, public relations and events.  You will be an integral part of a dynamic, fast-paced team, which is committed to creating awareness within our community.  As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Assist with grant research and identification

• Become fully versed in SalesForce; preparing reports, which includes data entry, migration and administration

• Review Grants for accuracy, qualifications, approvals, and timelines

• Perform duties related to project management

• Assist with other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits.   NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information

Please submit  resume for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Currently pursuing a Degree in Communications, Business Administration, Non Profit Management or any other related Major / Minor

• Solid analytical skills; ability to think and act independently in a fast paced ever changing environment 

• Excellent organizational and communication skills

• Must be proficient in Microsoft Office Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.  

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. The Electronic Medical Record Systems Analyst (EMR Analyst), under the supervision of the Director of Information Systems, is responsible for the performance, upkeep, and user training of NSCH’s Electronic Medical Record (EMR) systems. The EMR Analyst is essentially the first point of contact for any requests related to the EMR. The EMR Analyst is meant to be a subject matter expert in EMR systems and leads any initiatives to troubleshoot, train, or enhance these critical systems.

The EMR Analyst position is a 1099 Contractor position expected to last 6 to 12 months. The position may be eligible for full time employment after contract completion.

The EMR Analyst is a 100% remote-work position. Ability to work on site is a plus. 

RESPONSIBILITIES 

· Provide on-site and remote support to providers and clinical staff for Athena Practice (Previously GE Centricity) EMR.

· Work with physicians and clinical staff to improve their knowledge of EMR functionality, to improve clinical documentation, efficiency, and to assess workflows.

· Build and maintain strong relationships with clinical and non-clinical staff in the use of the EMR to advance workflows to optimal efficiency that reflects best practices set by the Clinical Operations team.

· Responsible for daily issue resolution and support of Athena Practice (Previously GE Centricity).

· Responsible for configuration and updates to Athena Practice (Previously GE Centricity).

· Ability to identify and troubleshoot potential issues and participate in their resolution with the highest customer satisfaction.

· Provide on-going EMR training and support of existing workflows.

· Assist where applicable on all upgrades, new releases, enhancements and system downtime communications.

· Work collaboratively with the Project team to maximize the efficiency and effectiveness of the support provided for end users.

· Promotes system security, patient confidentiality, and helps ensure compliance standards are upheld.

· Candidates must possess proactive and effective communication and engagement skills and always display a positive attitude.

· Candidates must have previous Athena Practice (Previously GE Centricity) knowledge and be a subject matter expert in Athena.

Requirements

· Provide on-site and remote support to providers and clinical staff for Athena Practice (Previously GE Centricity) EMR.

· Work with physicians and clinical staff to improve their knowledge of EMR functionality, to improve clinical documentation, efficiency, and to assess workflows.

· Build and maintain strong relationships with clinical and non-clinical staff in the use of the EMR to advance workflows to optimal efficiency that reflects best practices set by the Clinical Operations team.

· Responsible for daily issue resolution and support of Athena Practice (Previously GE Centricity).

· Responsible for configuration and updates to Athena Practice (Previously GE Centricity).

· Ability to identify and troubleshoot potential issues and participate in their resolution with the highest customer satisfaction.

· Provide on-going EMR training and support of existing workflows.

· Assist where applicable on all upgrades, new releases, enhancements and system downtime communications.

· Work collaboratively with the Project team to maximize the efficiency and effectiveness of the support provided for end users.

· Promotes system security, patient confidentiality, and helps ensure compliance standards are upheld.

· Candidates must possess proactive and effective communication and engagement skills and always display a positive attitude.

Candidates must have previous Athena Practice (Previously GE Centricity) knowledge and be a subject matter expert in Athena. 

THE ORGANIZATION

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. 

We have an opening for a Director of Operational Systems and Services.  Reporting to the Vice President of Performance Improvement, the Director of Operational Systems and Services will directly supervise the Manager of Patient Services and manage all the vendors critical to peak operational performance. He/she will work closely with the Vice President of Performance Improvement to regularly assess, evaluate and improve the efficiency of operations and the delivery of safe, high quality care at the health center.

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Effectively manages, assesses, and ensures accountability and consistent performance reporting from vendors responsible for the following services:
•  Call Center
• Interpreting Services
• Automated Patient Intake
• Lab Services
• Telemedicine Services
• Electronic Faxing Services
• Provider Scheduling Software
• Others, as needed
• Manages vendors and ensures continuous monitoring, reporting and improvement of performance, as needed 
• Provides timely data on vendor performance to VPPI 
• Reviews vendor contracts and bid out as necessary to ensure vendors’ rates are competitive and their services are comprehensive and ensure bidding process is compliant with NSCH Supplier Diversity Program
• Effectively manages NSCH’s Referral Management Team; develops and regularly reports on key performance indicators; creates and manages improvement plans, as needed.
• Establishes an environment which fosters teamwork and open communication
• Contributes to the development, management, evaluation and update of operating systems to ensure safe and efficient clinical care delivery
• Develops and manages process for consistent patient and staff feedback on the quality of clinical care and systems 
• Monitors the impact and manages, and regularly reports on patient/staff feedback for all systems. 
• Performs all additional duties as assigned to fulfill NSCH's mission
• Attends periodic staff meetings and training sessions.
• Complies proper paperwork procedures, prompt follow-up communications and departmental policies.

Requirements

• Bachelor’s degree in health management/administration, business or another related field is required. Master’s degree is preferred
• 5+ years of management experience in an ambulatory healthcare setting; managing multiple sites strongly preferred
• Proven performance and process improvement project experience using Lean/six sigma or other improvement framework is preferred 
• Strong computer skills
• Experience in building and sustaining a strong culture of excellence in customer service
• Strong collaborative and delegating skills
• Experience with staff supervision, program/project, and budget management
• Effective strong interpersonal and verbal/written communication skills 
• Self-motivated and self-directed to work within a team and/or work independently
• Extremely detail-oriented in own work as well as the work of others

The Organization

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. Reporting to the Director of Community Programs, The Community Health Worker (CHW) for Community Programs is an advocate for both NSCH’s patients and the communities served by NSCH. As a member of the Community Programs team, the CHW is an essential member in the implementation and execution of programs that support NSCH’s mission to build healthy communities. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

. 

Responsibilities

Community Advocacy and Outreach

• Develop relationships with community leaders and  members
• Implement community programs and interventions 
• Attend community events to promote and educate on NSCH’s services 
• At the direction of the Director of Community Programs, assist in gathering data regarding gaps in health services in communities served.
• Identify community resources that provide needed  support for NSCH patients
• Educate NSCH staff about community characteristics, resources and needs

Patient Navigation

• Identify community members that do not have a medical home and assist with establishing care
• Assist NSCH patients in navigating to needed health care and community services such as food assistance, housing assistance      and legal services.
• Collaborate with population health coordinators to identify NSCH patients that require community outreach and intervention
• Assists individuals in enrolling in health insurance

Health Education

• Provide health education to individuals, community members and groups on a variety of health prevention and wellness promotion topics
• Provide administrative support for Community Health RN Manager at provision of health services in the  community

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• High school diploma or equivalent
• Knowledge of communities served by NSCH 
• Certified  Community Health Worker preferred
• Experience in community outreach and program support
• Excellent  customer service, communication and organizational skills
• Community Health Center experience preferred
• Certified   Application Counselor (CAC) encouraged
• Proficient in technology (Electronic Medical Records, Microsoft Office)
• Evening and weekend hours required.
• Bilingual Spanish/Portuguese preferred
• Ability  to work in a culturally-diverse environment.
• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department. 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. 

We have an opening for a Clinical Nurse Manager. Under the general direction of the Director of Nursing, the Clinical Nurse Manager will provide direction and supervision of the nursing staff in relation to the day to day operations. The Clinical Nurse Manager will be responsible for projects to improve operational efficiencies, assures clinical competencies of the nursing staff, fosters optimal patient care and facilitates positive patient experience. The Clinical Nurse Manager may participate in coordinating care for individual patients and provide nursing support as needed. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Provides direct supervision and effective leadership through proper development and training of clinical nurses at three primary care locations
• Coordinates all scheduling related to clinical nurses including but not limited to vacation requests, coverage of absences, and daily nursing assignments to ensure adequate  coverage at the clinical sites
• Responsible for projects to improve operational efficiencies of all nursing functions including  investigating and implementing “best practice” models for clinical operations as well as develop and enhance written policies and protocols to guide daily operations
• Develop and implement tools to regularly assess key competencies of the nursing staff. Coordinates and participates in training      initiatives including orientation, annual competency assessment and continuing education programs. As well as implement training initiatives through coaching of staff and performance monitoring
• Working with DON plan, implement and evaluate quality improvement activities
• Reviews nurses’ documentation regularly to ensure proper provision of/documentation of care
• Design, evaluate and monitor practice workflows including providing guidance to staff in meeting      productivity goals
• Oversees supply and inventory of vaccines, medications and nursing supplies, including emergency      medications/equipment
• Provides clinical coverage at any of the clinical sites as needed 
• In collaboration with the Director of Nursing hiring, orienting, evaluating and disciplining nursing staffing as needed 
• Manages personnel budget including payroll variances
• Other duties as assigned

The Organization

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• RN with current Massachusetts license, BSN -preferred
• 1-3 years of clinical and programmatic experience needed
• Management and supervisory experience preferred
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care
• Strong skills in prioritizing and multi-tasking as well as attention to detail
• Fluent in Spanish a plus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus 
• Reliable transportation and the ability to travel between sites as needed 
• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department. 

Summary

Full-time and Part time openings!

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for Medical Assistants for our Peabody and Salem Family Health Centers. The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Responsibilities

• Provides outstanding customer service, both to internal and external customers

• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9

• Prepares paperwork for referrals as needed

• Provides translation services as needed

• Sets up for procedures as listed under the MA competency checklist

• Obtains tests as delineated under the MA competency checklist

• Performs the tasks within the EMR as listed in the MA competency checklist

• Participates in the orders, hospital discharge and ER tracking

• Clean and stock exam rooms

• Perform quality assurance tests as necessary

• Maintain an inventory control system

• Maintain sterilization statistics

• Answers phone or EMR message when needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Graduate of a Medical Assistant program

• Two years’ experience in a community-based or ambulatory care setting.

• Completion or willingness to complete Basic Life Support training (CPR)

• Ability to work effectively as part of the team

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Bilingual especially Spanish or Portuguese a plus

• Current vaccination against pertussis and tetanus.

• Competency in working with Microsoft Office Suite and GE Centricity is a plus  

· Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department. 

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Behavior Health Provider. The Behavioral Health Provider is a Masters or doctoral level licensed clinician providing behavioral health services at North Shore Community Health. This position is under the direction of Director of Behavioral Health.

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

RESPONSIBILITIES

• Provides intake, diagnostic assessment, treatment planning to primary care North Shore Community Health patients with chronic medical, behavioral health and/or substance use issues
• Provides outpatient psychotherapy services (individual, families, group).
• Provide crisis intervention
• Provide consultation to primary care and dental staff pertaining to the behavioral health needs of their patients.
• Shares best practices and expertise to NSCH staff
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact.
• Attends in-service training for ongoing licensure requirement
• Complies with all policies for compliance and documentation.
• Participate in supervision and team and staff meetings, as appropriate.
• Participates on committees and task forces as appropriate.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.

THE ORGANIZATION

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.

Requirements

· LICSW, LMHC or PsyD required

· Demonstrated strong communication skills with individuals and/or groups

· Experience preferred of Electronic Health Records and in Microsoft Office

· Maintains strict adherence to the NSCH Confidentiality policy

· Incorporates NSCH values, principles and mission statement into daily activities

· Complies with all NSCH personnel policies and procedures

· Self-motivated and self-directed to work within a team and work independently

· Maintain CEU’s as required by the state.  

· Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department. 

 SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Behavior Health Provider. The Behavioral Health Provider is a Masters or doctoral level licensed clinician providing behavioral health services at North Shore Community Health. This position is under the direction of Director of Behavioral Health. 

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Provides intake, diagnostic assessment, treatment planning to primary care North Shore Community Health patients with chronic medical, behavioral health and/or substance use issues
• Provides outpatient psychotherapy services (individual, families, group).
• Provide crisis intervention
• Provide consultation to primary care and dental staff pertaining to the behavioral health needs of their patients.
• Shares best practices and expertise to NSCH staff
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 
• Attends in-service training for ongoing licensure requirement
• Complies with all policies for compliance and documentation. 
• Participate in supervision and team and staff meetings, as appropriate.
• Participates on committees and task forces as appropriate.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.

 THE ORGANIZATION 

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.

Requirements

· LICSW, LMHC or PsyD required

· Demonstrated strong communication skills with individuals and/or groups

· Experience preferred of Electronic Health Records and in Microsoft Office 

· Maintains strict adherence to the NSCH Confidentiality policy

· Incorporates NSCH values, principles and mission statement into daily activities

· Complies with all NSCH personnel policies and procedures

· Self-motivated and self-directed to work within a team and work independently

· Maintain CEU’s as required by the state.   

· Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department. 

SUMMARY

The Associate Information Systems Analyst (Assoc. IS Analyst), under the supervision of the Director of Information Systems, supports the performance, upkeep, and user training of both NSCH’s Electronic Medical Record (EMR) systems and business intelligence databases. The Assoc. IS Analyst is essentially the first point of contact for any requests related to the EMR and business intelligence reporting database. The Assoc. IS Analyst plays a key supportive role in any initiatives to troubleshoot, train, or enhance these critical information systems.

The Assoc. IS Analyst position is a 1099 Contractor position expected to last 6 to 12 months. The position may be eligible for full time employment after contract completion.

The Assoc. IS Analyst is a 100% remote-work position. Ability to work on site is a plus.

RESPONSIBILITIES 

· Collaborate to ensure that the EMR is operating in the most recent and suitable updated version.

· Provide on-site and remote support to providers and clinical staff for Athena Practice (Previously GE Centricity) EMR.

· Perform EMR user training for NSCH staff; helping to ensure that all staff is adequately trained in EMR.

· Acts as first line of support in the troubleshooting of any EMR outages or other inefficiencies; effectively collaborate with multiple resources in performing root cause analysis, brainstorm of solutions, and resolution trial and deployment.

· Design and submit reports that utilize multiple data as requested by NSCH staff.

· Identify, analyze, and interpret trends or patterns in complex data sets.

· Maintain accurate, usable archives of all data submissions and associated correspondence. 

· Notify manager immediately of any perceived barrier to meeting deadlines and work toward resolution.

· Use SQL Server Management Studio and Crystal Reports to extract data to be used for weekly, bi-monthly, monthly, and ad hoc reporting

· Understand SQL joins and statements to execute existing queries and have ability to write new SQL queries.

· Respond to ad hoc requests and special projects that require immediate attention while at the same time maintaining deadlines on existing requests.

· Maintains collaborative team relationships with peers and colleagues to achieve goals and foster a positive work environment.

· Performs additional duties as assigned to fulfill NSCHI’s mission.

Requirements

QUALIFICATIONS

· GE Centricity, Athena Practice, or AthenaHealth experienced a plus.

· Bachelor’s degree in Computer Science or related field.; in the absence of a Bachelor’s degree, five years of relevant experience.

· SQL and Crystal Reporting experience a plus.

· Effective project management skills.

· Attention to detail; able to work effectively in an environment where attention to detail is vital.

· Excellent communication skills, including the ability to explain technical concepts to non-technical users.

· Excellent collaboration skills. 

· Ability to work effectively with people with diverse backgrounds, technical expertise, and opinions.

· Experience gathering data from various systems and performing analyses preferred.

· Provide excellent customer service to staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.

· Ability to work under pressure.

· Demonstrated ability to troubleshoot and resolve complex information systems problems.

· Self-motivated and self-directed to work within a team and/or work independently.

· Ability to work in a culturally-diverse environment.

· Maintains high level of customer service with both patients and coworkers.

· Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.

THE ORGANIZATION

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

Provide equal employment opportunities to those who are Veterans. 

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have an opening a RN Care Manager. Reporting to the Director of Clinical Quality and Performance Improvement, the RN Care Manager plays a key role in carrying out NSCH’s mission of providing exceptional care to all through their partnerships with some of our most vulnerable patients. They will provide culturally-sensitive, comprehensive care management to patients with complex/chronic conditions with an emphasis on high-risk patients identified by our ACO program. The RN Care Manager helps improve access and coordination and decrease barriers to care in order to improve patients’ health and well-being. The RN CM will work in collaboration with other members of the CM team such as CHW(s) and also with members of the patient’s primary care team and with ACO team members. Outreach to/care of patients may occur in various settings such as via telephone call, video visit, within the clinic, hospital, or at locations in the community. The RN CM forges connections with community partners and external care providers in order to facilitate the best patient health outcomes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Conducts outreach to patients identified as needing care management or other health care services
• Conducts comprehensive patient assessments
• Completes medication reconciliations  and prepares medication refills. 
• Engages patients and care givers in active, patient-centered care planning around medical, behavioral and social care needs. 
• Provides culturally-sensitive  coaching and guidance to meet patient bio/psycho/social goals. 
• Provides care coordination, which may include but not limited to facilitating care transitions, supporting the  completion of referrals, and/or providing or confirming appropriate  follow-up. 
• Assesses the patient’s knowledge of  their medical, behavioral health and/or social conditions and provides  patient-centered education and self-management support including symptom   response plans. 
• Engages patients at their homes or other locations where the member may be located in compliance with  Covid-19 Infection Control practices per DPH guidelines
• May be required to meet members while they are in the hospital to provide  education and support around the discharge process and transition members  into care management.
• Coordinates provision of durable  medical equipment and home health services as needed. 
• Connects patients with primary care, behavioral health, flexible services, Community Partners, respite, and other community-based social services as indicated and appropriate. 
• Addresses care gaps and helps to facilitate completion of overdue health care services either via internal or external care coordination.
• Assists with ongoing work to ensure accurate patient problem lists and to close coding gaps when appropriate. 
• Provides direct nursing care/physical assessments, vaccines and other nursing  assessments and interventions within the scope of their license.
• Assists in acute situations such as with patients needing emergency psychiatric or medical services within the scope of  their license.
• In  collaboration with Community Health Workers or other team members, creates/maintains a comprehensive inventory of local community resources  and links patients with the appropriate support services.
• Participates in care team,  departmental, ACO and other meetings as required
• Maintains accurate, timely documentation  in electronic systems including health center EHR. 
• Completes all reporting/tracking  documentation as required by the ACO programs, grants and the health  center 
• Provides cross-coverage for primary care nursing when needed (including/not limited to covering primary care  EMR desktop, triage, medication refill management, vaccine  administration).
• Participates in quality and  population health work.
• Provides coverage for team members  who are out of office 
• Other duties as assigned
• Adheres to NSCH values and  principles:

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• Current, active MA Registered Nurse license
• Associate degree in Nursing; Bachelor’s Degree in Nursing  preferred
• 3-5 years of nursing experience preferred, ideally in community  health, case management, home health, and/or ambulatory care
• Case Management Certification (CCM, ANCC RN-BC) preferred
• Experience successfully working as part of a multi-disciplinary health care team 
• Experience working within a Federally Qualified Health Center and with a Medicaid population is strongly preferred
• Experience working with patients with chronic and behavioral   health needs and substance use disorders strongly preferred
• Strong    analytical, problem solving, planning and prioritization skills
• Ability to utilize clinical expertise to solve complex problems 
• Self-motivated  and self-directed to work within a team and/or work independently
• Spanish- or Portuguese-speaking preferred
• Flexible and adaptable to change. 
• Excellent interpersonal communication skills
• Strong computer kills and ability to quickly adapt to using an electronic health record and Microsoft Office applications
• Ability to travel to meet patients at any NSCH sites and across the communities which NSCH serves
• Maintains strict   adherence to the NSCH Confidentiality policy
• Incorporates NSCH  Guiding Principles and Mission Statement into daily activities
• Complies with all NSCH personnel policies and procedures
• Additional  desirable qualities include enthusiasm and passion for helping patients, and empathetic nature
• Position will be based at Salem Family Health Center; travel may be required to other sites.
•  Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.  

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have an opening for a School Based Behavioral Health Clinician. Under the direction of Director of School Based Health, the School Based Behavioral Health Clinician is a Masters level licensed clinician that provides behavioral health services to children, adolescents and families in Peabody and Salem primary, middle and high schools. This position is a full time school year position, with additional summer hours for continuation of services. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

· Provide intake, diagnostic assessment, treatment planning to patients

· Provide outpatient psychotherapy services (individual, families, group).

· Provide crisis intervention.

· Provide consultation to primary care and school staff pertaining to the behavioral health needs and treatment goals of their patients.

· Network/collaborate with community leaders, health care providers, community based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.

· Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.

· Shares best practices and expertise with both school and NSCH staff.

· Works in collaboration and under the direction of the school based site manager (if applicable)

· Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 

· Attends in-service training for ongoing licensure requirement.

· Complies with all policies for compliance and documentation. 

· Participate in supervision, team and staff meetings, as appropriate.

· Participate on committees and task forces, as appropriate.

· Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.

· The physician, NP or PA will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder.

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

 QUALIFICATIONS

• Current MA LICSW, LMHC, LMFT, or Psy.D licensed required
• One year of independent Clinical experience required
• School based health experience preferred
• Demonstrated strong communication skills with individuals and/or groups
• Strong  analytical, problem solving, planning and prioritization skills
• Experience preferred of Electronic Health Records and in Microsoft Office 
• Self-motivated and self-directed to work within a team and work independently
• Maintain CEU’s as required by the state. 
• Bilingual Spanish/Portuguese preferred. 
• Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.  

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have an opening for a School Based Telehealth Patient Navigator and Community Health Worker. The SB Telehealth Patient Navigator and Community Health Worker (TPN-CHW) supports patients accessing school based health services at all school based health centers and remote school locations. The TPN-CHW is responsible for providing care coordination between school based health services, patients, families, educational partners and the communities served.

RESPONSIBILITIES 

· Establish relationships with SBHC patients, school staff, parents and the community in order to increase enrollment in and awareness of School Based Health 

· Responsible for the efficient day to day flow of patient enrollment, registration, and processing during scheduled telehealth and in-person visits 

· Facilitate telehealth visits at school location with patient; tele-present medical visits when necessary

· Collect needed insurance information and verify insurance on virtual platforms

· Assist patient and families in accessing health insurance enrollment as needed 

· Assist SBHC staff with promoting health center services to greater school community

· Perform word process and data entry duties as needed

· Prepare reports as requested by SBHC or NSCHI staff

· Participate in school and community events to promote SBHC

· Work in collaboration and under the direction of the school based site manager (if applicable)

THE ORGANIZATION

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

Qualifications:

· High school diploma or equivalent

· Excellent customer service, communication and organizational skills

· Demonstrates attention to detail, flexibility and ability to multi task in a fast paced environment

· Experience in community outreach and program support

· Proficient in technology (Electronic Medical Record, Microsoft Office)

· Certified Application Counselor encouraged 

· Community Health Center and SBHC experience preferred

· Bilingual Spanish/Portuguese required

· Reliable transportation required

· Evening and weekends hours may be required

· Effective November 1, 2021, North Shore Community Health (NSCH) requires all employees to be fully vaccinated against COVID-19, as a condition of employment, unless a valid religious or medical exception is granted. All prospective employees will be required to be fully vaccinated before the first day of employment. As of 9/1/2021 fully vaccinated means two doses of Pfizer or Moderna, or 1 dose of Johnson and Johnson, at least 14 days prior to your start date, or in the event of an immunocompromised person, three doses of Pfizer or Moderna 14 days prior to start date. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement, please contact the Human Resources Department.