Employment

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.

We currently have a full-time opening for an Outreach and Enrollment /SCO Coordinator for our Gloucester Family Health Centers. The Outreach and Enrollment /SCO Coordinator, reporting to the Manager of Patient Services, will work full-time to conduct culturally appropriate outreach to a broad array of organizations in Gloucester and the North Shore community.  These include; faith-based organizations, food pantries, shelters, Boards/Departments of Public Health and Education, Chamber of Commerce, etc.  The outreach will include education on the following: the process for determining eligibility for public and/or subsidized insurance products; the impact of the ACA 2014 Medicaid expansion on low-income MA residents; how to use the MA health insurance exchange.  In addition, the Coordinator will enroll consumers in and around the Salem community into public and/or subsidized insurance programs on-site at health fairs, street fairs, festivals, shelters, drop-in centers, food pantries, churches, etc.  The Coordinator will also assess the eligibility of existing and future NSCH patients in insurance programs and enroll them as appropriate. The Coordinator will collaborate with Site Managers and Patient Service Representatives.  The Medical Support Coordinator will serve as an onsite liaison between CCA, SCO program and NSCH. He/She will serve as a resource for all providers.

As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!

Responsibilities

• The Outreach and Enrollment / SCO Coordinator will work with the Manager of Patient Services to develop a detailed work plan with outreach and enrollment targets for Salem and the North Shore community
• She/he will attend all required state and federal enrollment trainings, as needed
• He/she will track progress of attainment of targets for his/her site
• She/he will identify and reach out to community organizations to schedule presentations and/or outreach events
• He/she will distribute high quality outreach materials to residents of Salem and the North Shore community
• She/he will identify and collaborate with other O&E program staff at NSCH He/she will attend evening and weekend community events (health and street fairs, festivals, other events), as needed, to educate and enroll consumers in insurance programs on site.
• She/he will work with existing and future NSCH patients to assess eligibility and enroll in insurance programs
• He/she will collaborate with NSCH Patient Service Representatives to ensure that the eligibility and enrollment needs of NSCH’s patients are met with a demonstrated commitment to high quality customer service  
• Act as an Element Care SCO liaison and resource on site for all NSCH sites
• Assist SCO patients in making appointments at NSCH sites
• Track Element Care SCO members specialist referrals and results of specialist appointments and share information with all NSCH providers
• Communicate with SCO team about medical updates and /or member needs/ request
• Maintains member confidentiality at all times and translating, if needed.
• Run quarterly reports for potential SCO patients, and reach out to them

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.

Requirements

• Experience in a community health center setting and/or related experience in health/human services and/or social services agency
• Demonstrated strong communication skills with individuals and/or groups
• Fluency in English AND Spanish or Portuguese
• Proficiency in all Microsoft Office applications (Excel, Word, PowerPoint)
• Valid MA driver’s license
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCHI values, principles and mission statement into daily activities
• Complies with all NSCHI personnel policies and procedures
• Strong analytical, problem solving, planning and prioritization skills
• Self-motivated and self-directed to work within a team and/or work independently
• Extremely detail-oriented in both verifying own work as well as the work of others
• Position will be based at the Gloucester Family Health Center but may include travel to cover at the Peabody and/or Salem sites.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Vice President of Performance Improvement.  Reporting to the CEO, the Vice President of Performance Improvement will plan and manage the systems and essential patient services that are integral to the daily operations of NSCH with a focus on strong, successful and sustained collaboration with clinical staff and on improving and maximizing organizational efficiency and effectiveness. The VPPI will work in partnership with the President and Chief Executive Officer (CEO) and the Leadership Team to translate business vision and strategy into performance improvement strategies to set and achieve goals and will jointly focus on performance, cost containment and revenue generation. The VPPI will be responsible for the following Quality Assurance/Performance Improvement activities related to smooth and efficient operational performance: nursing; essential patient services; data collection and analysis; and patient safety and confidentiality. 

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provide leadership in NSCH’s operational systems performance and translate vision and strategy into tactics designed to build/support/sustain infrastructure to achieve the vision

• Develop, plan and direct efforts to improve efficiency and effectiveness and to achieve goals for financial performance, quality and regulatory adherence.

• Ensure compliance with governmental agencies and regulations (including MA Department of Public Health, NCQA¬ PCMH, OSHA, HIPAA)

• Develop and direct operating policies to support overall organization goals and objectives

• Maintain and improve NSCH systems and procedures for accurately collecting and organizing data for program reporting and management decision-making

• Work with Leadership Team to develop and execute key performance indicators of NSCH's operational processes

• Oversee and monitor the development and implementation of the corporate compliance program

• Work collaboratively with managers and providers to enhance patient experience and safety while reducing  unintended adverse patient outcomes

• Build and manage systems and train staff to ensure ongoing QA program for the confidentiality of patient/client records including strict compliance with HIPAA regulations

• Serve as the primary staff contact for HRSA Bureau of Primary Health Care and ensure compliance with all grant and program requirements

• Participate as a member of the Leadership Team

• Supervise, manage and hire in the following areas Operational Systems and Services, Compliance, Performance Improvement, Nursing and Decision Support

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

QUALIFICATIONS

• Bachelor’s Degree required, advanced degree preferred. 

• Five plus years of outpatient clinical experience required (RN, NP, PA) 

• Four years of senior level community health center experience

• Experience successfully developing, leading and managing large projects

• Experience with and training in quality improvement methodologies such as Lean or Six Sigma

• Experience in developing and managing budgets is strongly preferred

• Experience leading director-level staff

• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members

• Ability to work in a culturally diverse environment

• High level of commitment to continuous improvement in the quest for comprehensive and quality health care

• Demonstrated interpersonal relationship skills

• Fluent in Spanish a plus

• Reliable transportation and the ability to travel between sites as needed

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Behavior Health Provider working in our Salem Family Health Center.  The Behavior Health Provider is a Masters level licensed (LICSW) providing integrated primary care/behavioral health services at North Shore Community Health. The clinician in this role will work full-time as a part of a primary care team and will be co-located and embedded in the medical practice. The BHP will be under the direction of Medical Director.  

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!   

Responsibilities 

• Provide direct treatment to patients. 

• Provide consultation to primary care staff pertaining to the behavioral health needs of their patients.

• Consult with primary care providers on an ongoing basis pertaining to the patient’s condition and patient’s medical and behavioral health care plan and treatment goals

• Provide treatment for individuals of all ages and their families as needed. Modalities used include: brief treatment; diagnostic assessments; crisis intervention; crisis prevention and management (homelessness, detox, reporting suspected child and/or elder abuse, tenant issues).

• Provide case management; referral coordination, follow-up and collaboration with area agencies; Develop and access community support services as needed.

• Provide education/information/assistance in obtaining access to long term behavioral health care and other area human service agencies.

• Provide education on chronic disease management.

• Develop self-management goals as directed by the patient care team.

• Provide culturally competent support services for patients depending on individual needs and preferences. 

• Identify barriers to care, problem solving and identifying solutions both within the health center and with other agencies as needed; provide patient support and advocacy; provide informal supportive counseling and encouragement; provide direct assistance with completion of forms and making appointments; provide all necessary follow up with patients; and, coordinate and/or provide interpreting for patient appointments within and outside of NSCH.

• Network/collaborate with community leaders, health care providers, community based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.

• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.

• Provide health education to individuals and groups on prevention and public health risks and problems.

• Educate staff/providers about target population and community characteristics and needs.

• Participate in supervision and team and staff meetings, as appropriate.

• Meet documentation standards in a timely fashion using the electronic health record for each patient contact, (i.e. phone calls, home visits, time with providers, collateral contact, case management and travel time). 

• Keep logs, statistics of patient contacts, as required by the health center.

Essential Clinical Skills:

• Familiarity of Primary Care/Behavioral Health Integration Models

• Basic working knowledge of medical conditions

• Cognitive behavioral treatment

• Motivational Interviewing

• Relaxation and stress management techniques

• Basic knowledge of psychopharmacology and commonly prescribed medications in primary care

• Familiarity and experience working with patients who have complex medical and behavioral health issues including HIV patients and at-risk and substance-abusing populations

• Familiarity and experience working with Suboxone treatment for opiate addiction

• Four or more years of experience and training in a community health or mental health center setting; and/or related experience in health/human services and/or social services agency

• Demonstrated strong communication skills with individuals and/or groups

• Spanish fluency preferred

• Good working knowledge of GE Centricity and computer literate in Microsoft Office applications (Excel and Word.)

• Maintains strict adherence to the NSCH Confidentiality policy

• Incorporates NSCH values, principles and mission statement into daily activities

• Complies with all NSCH personnel policies and procedures

• Strong analytical, problem solving, planning and prioritization skills

• Self-motivated and self-directed to work within a team and/or work independently

• Maintain CEU’s as required by the state. 

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• LICSW required

• Four or more years of experience and training in a community health or mental health center setting; and/or related experience in health/human services and/or social services agency

• Demonstrated strong communication skills with individuals and/or groups

• Spanish fluency preferred

• Good working knowledge of GE Centricity and computer literate in Microsoft Office applications (Excel and Word.)

• Maintains strict adherence to the NSCH Confidentiality policy

• Incorporates NSCH values, principles and mission statement into daily activities

• Complies with all NSCH personnel policies and procedures

• Strong analytical, problem solving, planning and prioritization skills

• Self-motivated and self-directed to work within a team and/or work independently

• Maintain CEU’s as required by the state. 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have full-time openings for Medical Assistants for our Peabody and Salem Family Health Centers.  The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties.   S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provides outstanding customer service, both to internal and external customers

• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9

• Prepares paperwork for referrals as needed

• Provides translation services as needed

• Sets up for procedures as listed under the MA competency checklist

• Obtains tests as delineated under the MA competency checklist

• Performs the tasks within the EMR as listed in the MA competency checklist

• Participates in the orders, hospital discharge and ER tracking

• Clean and stock exam rooms

• Perform quality assurance tests as necessary

• Maintain an inventory control system

• Maintain sterilization statistics

• Answers phone or EMR message when needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Graduate of a Medical Assistant program 

• Two years’ experience in a community-based or ambulatory care setting.

• Completion or willingness to complete Basic Life Support training (CPR)

• Ability to work effectively as part of the team

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Bilingual especially Spanish or Portuguese a plus

• Current vaccination against pertussis and tetanus.

• Competency in working with Microsoft Office Suite and GE Centricity is a plus 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have full-time opening for a Grants & Contract Manager.  Reporting to the Director of Development, the Grants & Contract Manager will work to manage all reporting requirements for existing grants and contracts from local, regional, and national sources and prospect for additional resources to increase and maximize NSCH grant revenue

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Researches and evaluates grant opportunities including valuating expected work time to complete applications and likelihood of award

• Works to ensure grant activity supports NSCH’s mission, goals, and strategic planning efforts

• Develops and provides a summary of opportunities to Leadership Team for go/no go decisions

• Based on needs, strategy and vision, proposes, coordinates, develops, and co-writes content for contracts and/or grant proposals

• Conducts prospect research to identify new grant funding opportunities and maintains existing relationships

• Keeps apprised of relevant funding trends in government, corporate, and foundation giving strategies

• Prioritizes projects to keep multiple projects moving in a timely manner, meet deadlines and manage supplemental material required for proposals

• Collaborates with various departments to collect accurate and current program information and data for use in proposals and reports

• Maintains accurate, complete and timely funding deliverable reports and other pertinent information related to funders

• Maintains detailed spreadsheet on grants/contracts applied for, amounts, programs, and status (approved or denied)

• In collaboration with other staff, develops and submits grant requests, including letters of interest, proposals, budgets, and presentations

• Acquires and maintains good working knowledge of the entire organization to assess opportunities of fit for all prospective grants and contracts

• Works closely with the key contacts on all grants and contracts to ensure compliance with the funding objectives and budgets

• Performs other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Horace Mann, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plan and is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• A Bachelor’s degree in English, Communications, History or related field required

• At least three (3) years of grant management and writing experience required

• Must have excellent writing, editing, critical and creative writing skills

• Ability to work independently with minimum supervision and as part of a high-performing team

• Proven ability to research, analyze and systematically compile information from a variety of sources in an organized, cohesive manner with particular attention to detail

• Demonstrated ability to set and meet multiple deadlines and display strong organizational capability

• Ability to interpret federal, state, and local government funding announcements in relation to grant eligibility and requirements

• Proficiency in Microsoft Office Suite (Word, Excel, Powerpoint, and database management)

• Ability to simultaneously manage short-term and long-term plans and goals

• After hours event attendance will occasionally be required

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Director of Behavioral Health (DBH).  Under the general direction Vice President of Integration, Wellness and Community Development the Director of Behavioral Health (DBH) is responsible for building systems and protocols for a growing behavioral health department practicing integrated behavioral health in a multidisciplinary community health center.  The DBH supervises all BH clinicians working in NSCH’s full-time sites as well as the BH Practice Manager.  The DBH is responsible for the effective management of behavioral health programs including oversight of quality, clinical and financial performance, risk management, staffing, safety and service delivery.  The DBH is a member of the NSCH Senior Management team and works with all NSCH departments, ensuring appropriate use of resources to provide effective, efficient and excellent behavioral health services. The DBH is responsible for the development of enhanced tele-behavioral health services across all of NSCH’s sites and develops and maintains a robust clinical internship program.

The DBH provides clinical services to NSCH patients, the percentage of which is determined by the VP of Integration and the CEO.

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Manages staff performance. Provides direction, training, and coaching; conducts performance planning and review sessions; oversees the BH Peer review process, provides guidance on career development. Applies counseling, disciplinary, and corrective action programs.

• In collaboration with the Director of Operations and Behavioral Health Practice Manager,  ensure maintenance of MA Department of Public Heath (DPH) Mental Health Clinic Licensing

• Ensures compliance with all internal quality and external licensing, certification and accreditation standards and regulations, as well as program specific policies and procedures.

• In collaboration with the Director of Compliance, ensures compliance with federal, state, and NSCH policies and regulations and standards for professional conduct and services. Provides oversight of regulatory, accreditation, and quality improvement activities BH Medical records 

• Assesses, establishes, and implements appropriate systems, procedures, and productivity standards for BH services to ensure quality of services, including use of evidence based practices 

• Establishes and monitors department’s annual operating budget and provider productivity 

• In collaboration with clinical leadership, envisions, designs, and develops new programs and initiatives, including responding to opportunities to expand care for new services by all payers, including State, ACO and Health Plans. 

• In collaboration with the VP Integration, develops and maintains an internal multi-directional patient referral and system across all service lines.

• Ensures the quality and timely completion of all clinical, recordkeeping, and documents for clients. Reviews existing and/or create policies and procedures designed to effectively integrate behavioral health within all service delivery lines 

• Maintains an effective working relationship with clinical and nonclinical staff 

• Participates in Senior Management Team and attends monthly provider meeting.

• Develops a work flow for seamless  warm handoffs for both telehealth and in person care

• Improves the department’s ability to provide time sensitive care to our highest risk patients including providing follow up within seven days of BH hospitalization

• In collaboration with QI team, develops a QI BH dashboard 

ADDITIONAL DUTIES

• Perform consultations to the primary care providers

• Provide clinical evaluations including diagnosis and treatment plans for patients referred to behavioral health 

• Provide ongoing communication with medical providers on patient behavioral health needs

• Participate in multi-disciplinary team meetings 

• Facilitates monthly virtual behavioral health meetings 

• Performs other related duties as required.  

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

QUALIFICATIONS

• Licensed psychologist (PsyD or PhD) with a current Massachusetts license  

• At least five years of direct patient care experience and at least three years of administrative management experience   

• Strong foundation in systems theory

• Experience in creation or participating in graduate clinical internship and training programs 

• Experience in a Patient Centered Medical Home with integrated behavioral health 

• Ability to collaborate with multidisciplinary team in a primary care setting

• Strong commitment to providing treatment that is compassionate and competent

• Experience working in a diverse environment providing culturally competent services 

• Bilingual (Spanish) candidates strongly encouraged to apply