Thank you for your interest in employment with North Shore Community Health!
Our employment opportunities are continually changing and include both administrative and clinical positions. We are always interested in meeting qualified candidates who are eager to join our mission in providing excellent, comprehensive, accessible, and affordable primary care. We offer competitive salaries and an excellent benefits package. Please check back frequently for new opportunities. Any available openings will be posted below.
To apply for a posted position, please submit your resume and cover letter via email to jobs@nschi.org. Please note the position in which you are applying for in the subject line of the email.
NSCH is an equal opportunity employer.
North Shore Community Health employees are eligible to apply for the National Health Service Corps Loan Repayment Program. In this program, primary care medical, dental and mental/behavioral health clinicians can get up to $50,000 to repay their health profession student loans in exchange for a two-year commitment to work at an approved NHSC site in a high-need, underserved area. The payment is free from Federal income tax and is made at the beginning of service so you can more quickly pay down your loans. For more information, please visit http://nhsc.hrsa.gov/index.html.
Open Positions
Patient Services Representative Dental (Front Desk)/Bilingual
PATIENT SERVICE REPRESENTATIVE (FRONT DESK) DENTAL– Bilingual
Peabody Family Health Center
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have a full-time opening for a Patient Service Representative (Front Desk) Dental for our Peabody Family Health Center. Reporting to the Dental Practice Manager, the PSR is responsible for administering the day-to-day activities of the dental office, including: maintenance of the records of patients, assisting patients in person or on the phone, maintaining appearance and order of dental office, and recall/recare system. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Greets incoming patients with a warm, friendly smile
• Communicate with patients either by phone or in person to schedule accurate dental appointments as per office policy and procedures.
• Registers patients by verifying that patient's record is up to date, accurate and scanned.
• Makes appropriate insurance & patient personal data (address & phone number) changes in computer systems and on patient's chart.
• Ensures that patient medical history is updated yearly.
• Informs patients of all office policies and protocols.
• Schedule follow-up/recall appointments, as necessary.
• Follow up on no show/cancelation of appointments.
• Maintain smooth work flow between dentists, assistants, and patients.
• Complies with federal and local laws in ensuring patient privacy & HIPAA.
• Relay patient’s complaints (billing, clinical or otherwise) to Dental Practice Manager
• Monitors office supplies and requests office supplies when needed.
• Discusses and collects fees; issue cash receipt when monies are collected.
• Confirm the next day’s appointments.
• Perform various office tasks as necessary; and other duties as assigned, such as assisting in treatment rooms as needed.
THE ORGANIZATION
North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.
Requirements
• Bi-lingual in Spanish/Portuguese and English
• High school graduate
• Demonstrated
work history of reliability, good attendance and positive attitude
• Detail-oriented and thorough
• Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments
• Ability to communicate effectively with diverse staff and patients
• Warm and professional telephone manner; good memory and patience
• Ability to multi-task and follow-up to complete tasks
• Ability to be courteous, efficient, effective, and patient in a fast paced environment
• Maintain strict adherence to the NSCHI Confidentiality policy
• Incorporate NSCHI Mission and Values into daily activities
• Comply with all NSCHI personnel policies and procedures
Medical Assistant
Summary
Full-time and Part-time Openings
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for Medical Assistants for our Gloucester Family Health Center. The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals as needed
• Provides translation services as needed
• Sets up for procedures as listed under the MA competency checklist
• Obtains tests as delineated under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms
• Perform quality assurance tests as necessary
• Maintain an inventory control system
• Maintain sterilization statistics
• Answers phone or EMR message when needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• And other assigned duties to support the patient care team
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please visit www.nschi.org for more information.
Requirements
• Graduate of a Medical Assistant program
• Two years’ experience in a community-based or ambulatory care setting.
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
Patient Services Representative
Summary
Full-time and Part-time Openings
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time opening and part-time openings for Patient Service Representatives (Front Desk) for our Gloucester Family Health Center. The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provides outstanding customer service, both to internal and external customers
• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed
• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need
• Verify and update patient demographic and insurance information
• Maintain an organized and clean work areas and waiting room
• Provides translation services as needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• And other assigned duties to support the patient care team
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• High School diploma or equivalent
• Two years’ customer service experience preferably in a medical setting or office environment
• Bilingual in Spanish/Portuguese and English required
• Demonstrated work history of reliability, good attendance and positive attitude
• Detail-oriented and thorough
• Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments
• Warm and professional telephone manner; good memory and patience
• Ability to multi-task and follow-up to complete tasks
• Ability to be courteous, efficient, effective, and patient in a fast paced environment
• Maintain strict adherence to the NSCH Confidentiality policy
• Incorporate NSCH Mission and Values into daily activities
• Comply with all NSCH personnel policies and procedures
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
Physician
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We have an opening for a Physician. Under the general direction of the Chief Medical Officer (CMO) but the direct supervision of the Medical Director, the physician will provide continuing and comprehensive health care for the individual and family across all ages and genders. Within the context of Patient Centered Medical Home (PCMH) policies and procedures and within standards of care for each respective specialty (Family Medicine, Internal Medicine, Pediatrics, Psychiatry and Gyn), the clinician will exercise individual initiative and independent action to ensure high quality and comprehensive primary care. The two central tenets of PCMH lie in team based care and care coordination. The physician is expected to function as integral part of the Primary Care Team, sometimes as a leader and sometimes as engaged member. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Works as an integral member of the PCT, which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiative of the health center. Because of the inherent authority and responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Renders services to patients of NSCH in a competent, professional and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintains appropriate and timely medical records on patients under care.
• Performs emergency treatment consistent with established policies and procedures.
• Assumes "on call" responsibilities for NSCH.
• Participates in extended access to patient care as needed.
• Attends scheduled meetings in hospitals and NSCH. Each Physician is expected to maintain good standing within his or her specialty department either at NSMC or at Beverly Hospital. Physicians working in Salem and Peabody are expected to attend 6 meetings per year with NSHS, the PHO to which NSCH belongs.
• Attends scheduled meetings, maintains good standing, and complies with all policies and procedures of NSCH and any hospital or facility where privileges have been granted.
• Participates in and complies with all policies, procedures and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate,
• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities. PCMH relies on each PCT to act on data provided to it, to continuously improve the quality of care.
• Physicians with osteopathic training perform manipulation within the scope of their practice.
• Scope of practice for invasive procedures will be established on the date of hire and reviewed annually on or near the anniversary of the date of hire. New procedures can only be added with the written approval of the (associate) medical director and the CMO.
• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.
• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations and policies of any hospital or facility of which you are granted privileges; and all applicable state and federal law
• Fulfills the expectations of the physician position including other duties as needed.
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• MD required with current Massachusetts License
• Board Certified in his or her specialty
• Three years working as an MD in an ambulatory care setting; experience in a Community Health Center preferred
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care
• Demonstrated interpersonal relationship skills
• Fluent in Spanish a plus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
• Reliable transportation and the ability to travel between sites as needed
Psychiatric Mental Health Nurse Practitioner or Physician’s Assistant
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We have an opening for a Psychiatric Mental Health Nurse Practitioner (NP) or Physician’s Assistant (PA). Under the supervision of the Director of Behavioral Health, the psychiatric mental health nurse practitioner (PMHNP)/Physician’s Assistant, in collaboration with the supervising psychiatrist, will provide continuing and comprehensive health care for the individual and family across all ages and genders. The PMHNP/Physician’s Assistant will provide direct clinical service to patients, provide clinical supervision to interns and staff, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Works as an integral member of the integrated health care team which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center.
• Provides for biopsychosocial clinical evaluations, examination, and diagnosis utilizing DSM V diagnoses.
• Collaborates with other providers involved in client care, including nursing, medical providers, behavioral health clinicians, community health workers, social agencies, hospitals, schools, etc.
• Coordinates patient care.
• Serves as a patient advocate.
• Provides psychiatric and psychopharmacology consultation to members of the care team.
• Provides psychopharmacological evaluation and management of patients
• Provides patient and family education
• Seeks professional continuing education to remain current in treatment practice.
• Maintains appropriate and timely medical records on patients under care. Although the NSCHI policy in 2017 is 72 hours, the expectation is for clinically relevant records to be signed and closed within 24 hours.
• Attends scheduled meetings
• Other duties as assigned.
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
• Master’s Degree in Nursing with certification as a PMHNP or graduate of a certified Physician’s Assistant program
• Two plus years of experience working as a Psychiatric Nurse Practitioner or Physician’s Assistant preferred
• Current licensure to practice psychiatric nursing in Massachusetts.
• Experience in community health care.
• Must have reliable transportation to travel between sites.
• Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care
Registered Nurse
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care
• Analyzes and interprets data and making informed judgments related to patient care
• Evaluates outcomes of basic nursing interventions and initiates changes in care plans
• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care
• Manages vaccination supply and ordering, including proper vaccination storage and handling.
• Uses information about data trends for self-directed learning and performance improvement.
• Provides coverage at other NSCH clinical sites or call center as needed.
• Other duties as assigned
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.
Requirements
• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts
• 1-3 years’ experience in a community health or ambulatory setting
• Current CPR certification
• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently
• Ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Approaches work with an eye for problem-solving and with a positive attitude
• Maintains high level of customer service with both patients and coworkers
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese
• Experience with and proficiency in use of electronic health record
• Strong computer skills required
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders
• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.
• Some evening and Saturday hours required.
Senior Administrative Coordinator
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We are currently seeking a Senior Administrative Coordinator. Reporting to the Senior Manager of Facilities and Patient Experience, the Senior Administrative Coordinator performs a variety of tasks associated with the efficient operation of 3 Community Health Centers (CHC’s) located in Salem, Peabody and Gloucester, MA. This position will be an integral part of a dynamic, fast paced team which is committed to creating a world-class community health capability within NSCH. The Center is an active player in the COVID 19 national vaccination initiative, and, as such, requires skilled people with organizational talent to assist with the administration of the vaccine to our patients as well as others in our communities. As a team member, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Monitor the COVID Vaccine Interest webpage; for each person that enters that website information:
Contact the patient and offer to book a COVID Vax Prescreen appointment OR
Determine which phase & group the patient falls and enter their name into the specific outreach list for the phase & group
• Monitor and follow up on NSCH website entries
Forms requests
New patient requests
Referral update requests
Other…
• Monitor and follow up on NSCH voicemails
COVID Vax interests
Forms requests
New patient requests
Referral update requests
Medical records requests
• Monitor and sort incoming faxes
• Send out outgoing faxes as needed
• Collaborate with Patient Service Representatives in outreaching to patients to schedule their COVID Vaccine prescreening appointments
THE ORGANIZATION
North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
• Associate’s Degree or higher
• Proven work experience in a fast-paced, task-heavy role
• Self-starter with excellent interpersonal communication and problem-solving skills, including written and oral communication skills
• Ability to streamline functions, manage multiple tasks simultaneously and passion to learn and grow
• Comfortable dealing with ambiguity and the ability to work independently
• Experience working with, and presenting to, senior executives and comfortable interacting with executive-level management
• Attention to accuracy and detail required
• Some knowledge of Healthcare-related software (EMR), Excel, or other software
Telehealth Behavioral Therapist - Full-time and part-time openings -Fully Remote
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We currently have openings for full-time and part-time Telehealth Behavioral Health Providers. This position reports directly and is under the supervision of the Director of Behavioral Health. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provide assessment, evaluation and direct treatment to patients (individual, couples, and group).
• Provide culturally competent support services for patients depending on individual needs, preferences and presenting concerns.
• Provide consultation and collaboration to primary care staff to deliver comprehensive care.
• Participate in supervision and team and staff meetings, as appropriate.
• Meet documentation standards, as required by the health center.
• Other duties as assigned.
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• Master’s Degree in Counseling, Social Work or related field
• Candidates must be licensed in the State of Massachusetts (Ph.D/Psy.D, LICSW, LCSW, LMHC)
• Comfort working with medical and other referring providers
• Past use of Electronic Health Record(EHR) is a plus
• Experience or understanding of underserved populations is a plus
• Bilingual preferred (Spanish, Portuguese)
Telehealth Registered Nurse - MA Licensed RN's
Must hold current MA Licensed RN
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care
• Analyzes and interprets data and making informed judgments related to patient care
• Evaluates outcomes of basic nursing interventions and initiates changes in care plans
• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care
• Manages vaccination supply and ordering, including proper vaccination storage and handling.
• Uses information about data trends for self-directed learning and performance improvement.
• Provides coverage at other NSCH clinical sites or call center as needed.
• Other duties as assigned
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts
• 1-3 years’ experience in a community health or ambulatory setting
• Current CPR certification
• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently
• Ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Approaches work with an eye for problem-solving and with a positive attitude
• Maintains high level of customer service with both patients and coworkers
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese
• Experience with and proficiency in use of electronic health record
• Strong computer skills required
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders
• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.
• Some evening and Saturday hours required.
Vice President of Human Resources
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We are currently seeking a Vice President of Human Resources. The Vice President of Human Resources will report directly to the President/CEO and will have responsibility for the direction, strategy, planning and execution for North Shore Community Health’s HR organization to include Talent Management, Compensation and Benefits, Organizational Development and Training, DEI and Human Resources Compliance. This executive will be expected to be a key business partner to the CEO aiding in the development and execution of NSCH’s strategic plan and long-term business strategy, including becoming an anti-racist organization. The successful candidate is a strategic, critical thinking leader who has the right balance of strategic business acumen and functional expertise and will be a working day to day manager, partnering with the HR staff to support the staff at NSCH. As a team member, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Responsible for collaborating across the organization to create an environment where employees can thrive, bring their unique talents to work positively
• Directs HR strategy, team structure, capabilities and deliverables to ensure excellent support of changing organizational and business needs, including highly effective talent acquisition, onboarding and retention to ensure top talent across the entire organization.
• Directs the HR team in developing and executing world-class innovative systems and practices that promote high-performance culture, employee engagement and performance management, creating a highly motivated and top performing workforce.
• As a member of the Leadership Team, serves as a key business partner to the CEO and the team regarding all HR activities, as well as overall and business area specific strategic and tactical discussions, planning and execution.
• Oversees and ensures compensation and benefits programs and policies, making NSCH a highly competitive employer of choice.
• Directs the Health Center’s Diversity Equity and Inclusion process to maintain focus on and bolster the DE&I plans and necessary change management to further embed anti-racist best practices throughout the organization
• Evaluates and improves upon current compensation and benefits programs with best in class recommendations to better attract, motivate and retain talent.
• Designs, implements, and manages a strong training program across the entire organization
• Leads and motivates the HR team for continual improvement allowing personal growth and developmental opportunities.
• Provides episodic and ongoing coaching, counseling and guidance on effective employee relations practices to members of the Leadership and Senior Management Teams
• Ensures all HR related record keeping, and other practices are legally compliant and in accordance with company policy.
• Maintains knowledge of laws, regulations, and best practices in employment law, human resources, and talent management.
• Has overall accountability for developing and effectively managing the overall HR budget, ensuring that HR costs and services are aligned with financial goals and policies.
• Other duties as assigned
THE ORGANIZATION
North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
• BA/BS degree required; preferably in Human Resources, Organizational Development, Business, or a related field advanced degree highly desirable.
• 10+ years of HR experience in high growth companies, ideally in non-profit and/or healthcare or a related industry.
• 5+ years in a senior HR role
• Demonstrated experience with organizational scale-up with successful leadership of a talent agenda that contributed to organizational growth and success.
• Proven skills in organizational development, performance management, talent acquisition and retention, compensation and benefits change management, executive compensation, etc.
• Successful record as a close and trusted advisor to the CEO and the executive team.
• Successful record in leading corporate culture & values initiatives in support of corporate strategy.
• Broad knowledge and understanding of all areas of HR and how to maintain legal compliance of HR systems and practices.
• Strong interpersonal, communication both verbal and in writing, organizational skills and ability to influence.
• Bilingual in Spanish would be helpful
• Intermediate skills in Microsoft Office products.
• Extremely detail-oriented in both verifying own work as well as the work of others.
• Must have reliable transportation to get to other sites and meetings as needed
Outreach and Insurance Enrollment Coordinator
Summary
Full-time and Part-time Openings
$1,500 Sign-on Bonus for full-time positions!
Bilingual (Spanish or Portuguese) required
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We currently have a full-time opening and part-time openings for an Outreach and Insurance Enrollment Coordinator for our Gloucester Family Health Centers. The Outreach and Insurance Enrollment Coordinator, reporting to the Manager of Patient Services, will work full-time to conduct culturally appropriate outreach to a broad array of organizations in Gloucester and the North Shore community. These include; faith-based organizations, food pantries, shelters, Boards/Departments of Public Health and Education, Chamber of Commerce, etc. The outreach will include education on the following: the process for determining eligibility for public and/or subsidized insurance products; the impact of the ACA 2014 Medicaid expansion on low-income MA residents; how to use the MA health insurance exchange. In addition, the Coordinator will enroll consumers in and around the Salem community into public and/or subsidized insurance programs on-site at health fairs, street fairs, festivals, shelters, drop-in centers, food pantries, churches, etc. The Coordinator will also assess the eligibility of existing and future NSCH patients in insurance programs and enroll them as appropriate. The Coordinator will collaborate with Site Managers and Patient Service Representatives. The Medical Support Coordinator will serve as an onsite liaison between CCA, SCO program and NSCH. He/She will serve as a resource for all providers.
As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• The Outreach and Insurance Enrollment Coordinator will work with the Manager of Patient Services to develop a detailed work plan with outreach and enrollment targets for Salem and the North Shore community
• She/he will attend all required state and federal enrollment trainings, as needed
• He/she will track progress of attainment of targets for his/her site
• She/he will identify and reach out to community organizations to schedule presentations and/or outreach events
• He/she will distribute high quality outreach materials to residents of Salem and the North Shore community
• She/he will identify and collaborate with other O&E program staff at NSCH He/she will attend evening and weekend community events (health and street fairs, festivals, other events), as needed, to educate and enroll consumers in insurance programs on site.
• She/he will work with existing and future NSCH patients to assess eligibility and enroll in insurance programs
• He/she will collaborate with NSCH Patient Service Representatives to ensure that the eligibility and enrollment needs of NSCH’s patients are met with a demonstrated commitment to high quality customer service
• Act as an Element Care SCO liaison and resource on site for all NSCH sites
• Assist SCO patients in making appointments at NSCH sites
• Track Element Care SCO members specialist referrals and results of specialist appointments and share information with all NSCH providers
• Communicate with SCO team about medical updates and /or member needs/ request
• Maintains member confidentiality at all times and translating, if needed.
• Run quarterly reports for potential SCO patients, and reach out to them
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
- Experience in a community health center setting and/or related experience in health/human services and/or social services agency
- Demonstrated strong communication skills with individuals and/or groups
- Fluency in English AND Spanish or Portuguese
- Proficiency in all Microsoft Office applications (Excel, Word, PowerPoint)
- Valid MA driver’s license
- Maintains strict adherence to the NSCH Confidentiality policy
- Incorporates NSCHI values, principles and mission statement into daily activities
- Complies with all NSCHI personnel policies and procedures
- Strong analytical, problem solving, planning and prioritization skills
- Self-motivated and self-directed to work within a team and/or work independently
- Extremely detail-oriented in both verifying own work as well as the work of others
- Position will be based at the Gloucester Family Health Center but may include travel to cover at the Peabody and/or Salem sites.
Population Health Coordinator
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We are currently seeking a Population Health Coordinator. Reporting to the Director of Clinical Quality and Performance Improvement, the Population Health Coordinator plays a key role in the health center’s overall quality, risk adjustment, team-based care, and Accountable Care Organization (ACO) performance. As a team member, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Collaborate with Quality Improvement and ACO team members to help meet annual quality and risk adjustment goals.
• Utilize online data management systems such as DRVS and Arcadia and/or collaborate with Data Analyst to create patient registries, validate patients’ empanelment to our health center, and identify/resolve patient quality and coding gaps.
• Based on patient registries, track patients due for preventive care, chronic disease management, follow-up of abnormal results, or other health care services to identify gaps in care
• Collaborate with the rest of the care team to close any care gaps
• Conduct patient outreach (telephone, mail) in order to engage patients in care or to follow-up with patients in the case of missed appointments.
• Monitor designated message repositories in the EMR to track and outreach to patients due for services or follow-up.
• Ensure timely and accurate documentation of outreach or other relevant information in the EHR.
• Review registries of patient ED and hospital visits and coordinate with nursing team to ensure appropriate follow-up appointments are in place.
• Validate that patients listed in the ACO registries are properly attributed to PCPs in our health center.
• Utilize health care system online portals (i.e., Partners Physician Gateway, Lahey Epic Link), conduct chart reviews, and review paper reports as needed to identify information relevant to quality measures.
• Request records from outside providers, obtain releases of information from patients and collaborate with referrals team as needed to ensure records related to gaps in care are obtained.
• Enter quality data into appropriate fields in the EHR as needed (for example, cancer screening results, lab results, immunizations).
• Present key population health and ACO performance data to care teams members and determine best follow up tactics to improve overall performance.
• Work with managers and care teams to develop and monitor systems to ensure quality and coding requirements are being addressed successfully.
• Assist with resolving patient coding gaps in Arcadia data management system based on coding designations by primary care provider.
• Communicate with care teams and other relevant staff to provide updates and get input on outreach, quality/coding initiatives as needed to help ensure quality and coding gaps are addressed.
• Work closely with ACO Performance Improvement team and other ACO and health center staff to monitor and to optimize quality of care, clinical workflows, and accurate capturing of quality/coding data.
• Attend monthly quality improvement committee, ACO/population health and health center team meetings as needed and play a role in other relevant quality efforts across the health centers.
• Attend ACO, quality, improvement or other trainings as needed.
• Other duties as assigned
THE ORGANIZATION
North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
• High School require, Bachelor’s Degree preferred
• 1 year experience in community health center setting strongly preferred
• Bilingual/trilingual (Spanish/Portuguese) preferred
• Self-motivated and self-directed to work within a team and/or work independently
• Strong analytical, problem solving, planning and prioritization skills
• Excellent interpersonal skills required
• Excellent verbal and written communication skills required
• Basic working knowledge of Excel
• Competency in working with GE Centricity is a plus
• Values cultural diversity and other individual differences at NSCHI, ensuring that the organization builds on these differences
Medical Assistant
Summary
Full-time and Part time openings!
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for Medical Assistants for our Peabody and Salem Family Health Centers. The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals as needed
• Provides translation services as needed
• Sets up for procedures as listed under the MA competency checklist
• Obtains tests as delineated under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms
• Perform quality assurance tests as necessary
• Maintain an inventory control system
• Maintain sterilization statistics
• Answers phone or EMR message when needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• And other assigned duties to support the patient care team
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• Graduate of a Medical Assistant program
• Two years’ experience in a community-based or ambulatory care setting.
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
Fundraising Intern -Unpaid
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We currently have a remote Fundraising Intern (appx 10 hours per week) opening at NSCH. Reporting to the Development Director, the Fundraising Intern performs a variety of development functions related to outreach, marketing, research, public relations and events. You will be an integral part of a dynamic, fast-paced team, which is committed to creating awareness within our community. As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Assist with grant research and identification
• Become fully versed in SalesForce; preparing reports, which includes data entry, migration and administration
• Review Grants for accuracy, qualifications, approvals, and timelines
• Perform duties related to project management
• Assist with other duties as assigned
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information
Please submit resume for consideration to jobs@nschi.org and visit www.nsch.org for more information.
Requirements
• Currently pursuing a Degree in Communications, Business Administration, Non Profit Management or any other related Major / Minor
• Solid analytical skills; ability to think and act independently in a fast paced ever changing environment
• Excellent organizational and communication skills
• Must be proficient in Microsoft OfficeWorkplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Registered Nurse Gloucester
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care
• Analyzes and interprets data and making informed judgments related to patient care
• Evaluates outcomes of basic nursing interventions and initiates changes in care plans
• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care
• Manages vaccination supply and ordering, including proper vaccination storage and handling.
• Uses information about data trends for self-directed learning and performance improvement.
• Provides coverage at other NSCH clinical sites or call center as needed.
• Other duties as assigned
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts
• 1-3 years’ experience in a community health or ambulatory setting
• Current CPR certification
• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently
• Ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Approaches work with an eye for problem-solving and with a positive attitude
• Maintains high level of customer service with both patients and coworkers
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese
• Experience with and proficiency in use of electronic health record
• Strong computer skills required
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders
• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.
• Some evening and Saturday hours required.
Patient Services Representative
Summary
Full-time and Part-time Openings
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for Patient Service Representatives (Front Desk) for our Salem and Peabody Family Health Centers. The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team.
As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provides outstanding customer service, both to internal and external customers
• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed
• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need
• Verify and update patient demographic and insurance information
• Maintain an organized and clean work areas and waiting room
• Provides translation services as needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• And other assigned duties to support the patient care team
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• High School diploma or equivalent
• Two years’ customer service experience preferably in a medical setting or office environment
• Bi-lingual in Spanish/Portuguese and English
• Demonstrated work history of reliability, good attendance and positive attitude
• Detail-oriented and thorough
• Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments
• Warm and professional telephone manner; good memory and patience
• Ability to multi-task and follow-up to complete tasks
• Ability to be courteous, efficient, effective, and patient in a fast paced environment
• Maintain strict adherence to the NSCH Confidentiality policy
• Incorporate NSCH Mission and Values into daily activities
• Comply with all NSCH personnel policies and procedures
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
Nurse Practitioner or Physician's Assistant
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
Under the general direction of the Chief Medical Officer (CMO) and the direct supervision of the Medical Director, the Nurse Practitioner, in collaboration with the physician(s) on the team, will provide continuing and comprehensive health care for the individual and family across all ages and genders. The Nurse Practitioner is expected to function as integral part of the Primary Care Team (PCT), sometimes as a leader and sometimes as engaged member. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
- Provide direct care to scheduled patients and/or walk-in patients when necessary.
- Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
- Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
- Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
- Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
- Maintain strict adherence to the NSCH Confidentiality policy including HPPA guidelines
- Treat all patients in a welcoming and professional manner.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the NP is expected to display exemplary communication skills and to lead by example.
The Organization
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
- Recruit, hire and promote for all job classifications without regard to protected class status;
- Base decisions on employment so as to further the principles of equal employment opportunity;
- Make promotion decisions are in accord with principals of equal employment opportunity;
- Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
- Make equal employment opportunities available to qualified disabled or handicapped persons;
- Provide equal employment opportunities to those who are Veterans.
Requirements
QUALIFICATIONS
- BSN, Certification as a Nurse Practitioner or Graduate of a certified Physician Assistant program
- Two plus years of experience in community or ambulatory care. Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
- Massachusetts Licensure
- Ability to work effectively both independently and as part of a team
- Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
- Ability to work in a culturally diverse environment
- High level of commitment for comprehensive and quality health care
- Demonstrated interpersonal relationship skills
- Excellent communication and organization skills with attention to detail
- Competency in working with Microsoft Office Suite and GE Centricity is a plus
Marketing Intern - Unpaid
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
We currently have a remote Marketing Intern (appx 10 hours per week) opening at NSCH. Reporting to the Development Director, the Marketing Intern performs a variety of marketing functions related to outreach, social media, copy writing, SEO and content creation. You will be an integral part of a dynamic, fast-paced team, which is committed to creating world-class content within our community.
As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Assist with social media research and planning
• Become fully versed in Google Suite; Analytics, AdWords, Tag Manager and other integrations
• Market research
• Help with copy writing and editing
• Assist with other duties as assigned
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit resume for consideration to jobs@nschi.org and visit www.nsch.org for more information.
Requirements
• Currently pursuing a Bachelor’s or Associates Degree in Marketing, Communications, Business Administration or any other related skill
• Solid analytical skills; ability to think and act independently in a fast paced ever changing environment
• Excellent organizational and communication skills
• Must be proficient in Microsoft Office
LPN - Vaccine Coordinator
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. North Shore Community Health (NSCH) has an immediate opening for a full time LPN to work at our Salem Family Health Center. Under the direction of the Clinical RN manager, the LPN will work as a vaccine coordinator, assist with management and training of Medical Assistants, and other nursing tasks. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provide outstanding customer service, both to internal and external customers
• In collaboration with RN clinical manager manages vaccine inventory, including but not limited to ordering, maintaining compliance for VFC eligible vaccines, and organization of VIIS as needed for patient care
• In collaboration with the RN clinical manager and provider scheduler, manages daily MA assignments and assures that all medical assistants have completed their competencies
• Provide direct patient care (approximately 25% of the workload) within the scope of the LPN
• Maintains updated inventory of Emergency Medications and supplies
• Assist in the development of clinical policies and patient flow design, with particular attention to protocols around screening and risk stratification.
• Participate in developing the workflow for communication with PCPs
• Document patient encounters within 24 hours in the NSCH EHR (Centricity).
• Ensure documentation is clear, objective and reflects the delivery of safe, quality care.
• Utilize DRVS registries and EHR data to optimize the medical care of patients in treatment for, enhancing preventive care and the ongoing treatment of chronic issues.
• Participates in the orders, hospital discharge and ER tracking
• Delegates assignments such as the cleaning and stocking of exam rooms, quality assurance tests, and ensures completion,
• Completes or delegates, all forms and paperwork from outside agencies as appropriate before sending to the provider for review and signature
• Maintains updated inventory of Emergency Medications and supplies
• Establish and maintain an ongoing positive working relationship with all members of the care team.
• Collaborate with other staff re: pertinent patient issues.
• Respect and maintain patient confidentiality in all aspects for care including electronic information.
• Respect patients in substance use treatment and exhibit a supportive, non-judgmental attitude to all patients.
• Contribute to the PCMH based efforts to care for the patient.
• Consistently exhibit behavior and communication skills that demonstrate NSCH’s commitment to high quality customer service, including quality, care and concern with each and every internal and external customer.
• Exhibits consistent, high level of attention to detail.
• Responds appropriately or seeks support when confronted with cultural biases or conflicts.
• Work in Salem site primarily but occasionally demonstrate the flexibility to work at other sites as staffing needs dictate.
• And other assigned duties to support the patient care team
THE ORGANIZATION
North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
• LPN with current MA license
• Supportive and non-judgmental attitude in regards to dealing with patients in recovery and relapse
• Vaccine management experience strongly preferred with experience in primary care; although initial training and ongoing education will be provided.
• Proven skills and knowledge base necessary for clinical decision making and care delivery.
• Maintains strict adherence to the NSCH Confidentiality policy.
• Incorporates NSCH Guiding Principles and Mission Statement into daily activities.
• Complies with all NSCH personnel policies and procedures.
• Strong analytical, problem solving, planning and prioritization skills.
• Extremely detail-oriented in both verifying own work as well as the work of others.
• Must have reliable transportation to get to other sites and meetings as needed
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
Family Nurse Practitioner -Residency Program for recent FNP Graduates!
Family Nurse Practitioner
Community Health Advanced Training (CHAT)
Applications will be accepted through March 31, 2020
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We are currently seeking a FNP-CHAT that will participate in a 12-month residency program which includes didactic sessions, specialty rotations, a quality assurance project, professional issues and role transition under the general direction and direct supervision of the FNP-CHAT Program Director. Mentorship and collaboration will be provided by experienced primary care providers on the care team. The FNP-CHAT will provide continuing and comprehensive health care for the individual and family across all ages and genders. The FNP functions as integral part of the Integrated Care Team. At the completion of the residency program, the FNP-CHAT will discuss the possibility of continuing employment at NSCH with the Program Director and the CMO. As a team member, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provides direct care to patients including obtaining histories, performing physical examinations, and diagnosis and treatment per evidenced-based guidelines
• Utilizes laboratory and other diagnostic services as appropriate
• Seeks advice and consultation as necessary; refers for specialty care
• Maintains strict adherence to the NSCH Confidentiality Policy including HIPAA policies
• Works as an integral member of the Integrated Care Team, which includes population management, consultation with behavioral health providers, participation in the quality initiatives of the health center.
• Develops and implements a quality improvement initiative over the course of the program year
THE ORGANIZATION
North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit the following documents for consideration:
- Resume or CV
- Transcript from graduate program
- Proof of licensure in the state of MA as an APRN
- Personal Statement no more than 500 words -“Why are you interested in a career in a Federally Qualified Health Center?”
- One written professional reference from either academic program or professional supervisor
For more information visit our website at www.nschi.org or email jobs@nschi.org.
Requirements
• MSN or DNP required
• Current MA APRN License required
• Board Certification as a Family Nurse Practitioner required
• Candidates will be within the first 12 months of their clinical practice as an FNP
• Preference will be given to Spanish/Portuguese bilingual/bicultural individuals
• Demonstrated commitment to working with underserved populations
• Desire to practice in a Federally-Qualified Health Center after completion of program
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Flexibility, resiliency, and a sense of humor
• Excellent attention to detail and the ability to multi-tasking on a regular basis
• Competency in working with computer technology, including: Microsoft Office Suite, GE Centricity, video telehealth platforms.
Executive Administrative Assistant/Project Coordinator
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We are currently seeking an Executive Administrative Assistant/Project Coordinator. Reporting to the CEO, the Executive Administrative Assistant/Project Coordinator is responsible for administrative support to the CEO, Co-CMOs and Development Director. In addition, the Executive Assistant/Project Coordinator will assist and coordinate on various projects throughout the organization. As a team member, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provides administrative support for the CEO including, but not limited to the following: calendar management (scheduling meetings and appointments); coordinating meeting and travel arrangements; writing and editing documents; and managing projects on an as needed basis
• Works with CEO to manage and support Board of Directors including maintaining and managing annual workplan and other Board projects
• Coordinate Leadership and Provider meetings
• Prepares meeting materials; attends and records minutes for multiple meetings including Board of Directors (monthly), Board Finance and Executive Committee (monthly), Leadership (bi-weekly) and Providers (monthly)
• Serves as the point person for all marketing and social media including overseeing the website, intranet, and social media (Facebook, Yelp, Twitter, etc.)
• Coordinates site visits by federal and other funding agencies; and coordinates federal, state, local legislator’s and/or funder’s visits to health center sites
• Collaborates with staff in the development and execution of all activities and events related to National Health Center Week
• Manages confidential files, records, and documents including all Board materials
• Coordinate and plan offsite Leadership and Board events/meeting
• Prepares meeting materials; attends and records minutes for multiple meetings including Board of Directors (monthly), Board Finance and Executive Committee (monthly), Leadership (bi-weekly) and Providers (bi-monthly)
• Coordinates site visits by federal and other funders; and coordinates state and federal legislators’ visits to health center sites
• Assist the Development department as needed
• Manage projects of various scope related to system-wide transformation, system-wide strategy and new clinical business development.
• Coordinate with stakeholders across NSCH in various clinical and administrative departments and, at times, external consultants and other experts, to ensure progress of critical workstreams.
• Plan, manage and over-see projects, utilizing recognized project management methodology including activities such as:
-Definition of project scope and objectives
-Project planning
-Assembling and launching the project team
-Management and status reporting tools
- Requirements definition
- Deliverables management
-Status management
-Managing and, at times, facilitating project meetings
- Augmenting project-related research, as requested
-Helping to manage stakeholder alignment
- Implementation planning
- Post-implementation/on-going support
- Project administrative activities
-Documentation, including but not limited to the Project Plan, Meeting Agendas, Meeting Minutes, Interview and Working Session Notes, Decision Documents and Scope Change Forms.
• Identify and resolve problems across the project
• Consistently communicate progress to and effectively escalate problems or conflicts, as needed
• Identify and share project risks and challenges, and possible solutions, with appropriate stakeholders and leadership.
• Provide on-going status reports to stakeholders, committees and executive leadership
• May need to travel to different sites
• Other duties as assigned
THE ORGANIZATION
North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
• Bachelor’s Degree preferred High School Degree required
• 5+ years of experience providing administrative support to executive-level staff and/or Project Coordination experience
• Demonstrated proficiency with MS Office applications especially Word, Excel, and PowerPoint
• Demonstrated ability to appropriately handle and manage highly sensitive information and communication
• Demonstrated ability to make decisions, establish priorities, and “manage up” in a busy work environment
• Demonstrated ability to work effectively both as a team member and independently
• Demonstrated ability to work in a culturally diverse environment
• Organized and detail oriented; ability to multi-task and reprioritize as necessary
• Excellent interpersonal and communication skills (English written and verbal)
• Reliable transportation to travel to different sites
• Fluent in Spanish a plus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
• Must have reliable transportation to get to other sites and meetings as needed
Dentist
Full-time, part-time and per diem positions available!
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We are currently seeking a Dentist to be an integral part of our team. Under the direction of the Dental Director, the General Dentist provides quality oral health care to the patients of North Shore Community Health. The General Dentist must follow the standards and mission established by North Shore Health Community Health. The General Dentist provides preventative and restorative services in dentistry and promotes optimum oral health. As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Diagnose and treat dental disease, injuries and malformations of hard and soft oral tissues and related oral structures.
• Examines patients to determine the nature of the dental condition utilizing x-rays, dental instruments and other diagnostic procedures
• Following all the NSCH Dental policies but not limited to: Emergencies, Prior Approvals, No Show Policy, all Clinical and Scheduling protocols. Chart all existing treatment, dental conditions and treatment plan in Dentrix and order the treatment plan for better communication between clinical and administrative staff for better patient’s care.
• Completion and signature of any forms necessary for patients billing, understanding the different dental insurances basis and meeting the standards and requirements of third- party payors.
• Subject to all standards of productivity established with his/her input by the Health Center or as required by a funding or regulatory agency.
• Provide consultation and collaborate to other Health Center providers and staff.
• Seeks outside advice and consultation as necessary.
• Participate in development of short range and long range dental service plans and objectives.
• Participate in scheduled meetings for case management and general staff.
• Participate in quality improvement activities by the Dental Program and/or the Health Center or as required by a funding or regulatory agency.
• Participate in any contracts in which the Center is engaged with and where his/her services are required, as long as given reasonable notice to consider options.
• Participate in health promotion activities including school screenings, health fairs, and other events sponsored by the Health Center.
• Participate in continuing education programs and in-service training, to maintain licensure and to meet the needs of the patient population.
• Present recommendations to Dental Director and Dental Practice Manager in a respectful manner as appropriate.
• Maintain strict adherence to the NSCH Confidentiality policy including HIPAA guidelines
• Treat all patients in a welcoming and professional manner.
• Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting.
• Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Responsible to supervise dental assistants who are assigned to them.
• Is aware that he/she may be assigned temporarily to a different site location to suit the needs of the Health Center as appropriate.
• Is aware that in order to respond promptly and appropriately to emergencies, any staff member may be assigned duties that differ from those in the job description.
• All other duties as assigned
THE ORGANIZATION
North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.
Requirements
• Doctorate in Dentistry (DMD, DDS) from accredited School of Dentistry
• Commonwealth of Massachusetts Licensure in Dentistry
• 1 – 2 years’ experience in a dental practice
• Bi-lingual in Spanish/Portuguese and English strongly preferred
• Ability to work independently as well as part of a team
• Experience with Dentrix
• Ability to communicate effectively with diverse staff and patients
• Consistently exhibits behavior and communication skills that demonstrate NSCH commitment to excellent customer service, including quality, care and concern with each and every internal and external customer
• Ability to work in a fast-paced, diverse work environment
• Exhibits consistent, high level of attention to detail
• Ability to be courteous, efficient, effective, and patient in a fast-paced environment
• Maintain strict adherence to the NSCH Confidentiality policy
• Incorporate NSCH Mission and Values into daily activities
• Comply with all NSCH personnel policies and procedures
Dental Assistant Float
Summary
Full-time and Part-time Openings
$1,500 Sign On Bonus for full-time openings!
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have a full-time and part-time openings for Dental Assistants. Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant Float performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
• Provides information to patients and employees by answering questions and requests.
• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
• Provides materials by selecting, mixing, and placing materials on instruments.
• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.
• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
• Documents dental care services by charting in patient records.
• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.
• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.
• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.
• Schedule accurate dental appointments.
• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors.
• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes.
• Relays patient’s complaints (billing, clinical or otherwise) to Dental Manager.
• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.
• Travel to all three Dental offices
• Other duties as assigned
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• A minimum of a High School Diploma/GED
• Dental Assistant and Radiology Certificate required
• One year experience as a dental assistant
• Bilingual in Spanish and English a plus
• Reliable Transportation to travel to Peabody, Salem and Gloucester as needed
• Good working knowledge of dental equipment and terminology, OSHA and safety compliance
• Ability to work well under pressure in a fast paced dental environment
• Superior customer service skills, excellent interpersonal and communication skills.
• Detail oriented, organized, professional and ability to multi task.
• Good working knowledge of Dentrix and Centricity.
• Maintains strict adherence to the NSCH Confidentiality policy.
• Ability to be courteous, efficient, effective, and patient in a fast-paced environment
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
Dental Assistant
Summary
Full-time and Part-time Openings!
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for a Dental Assistant. Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
• Provides information to patients and employees by answering questions and requests.
• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
• Provides materials by selecting, mixing, and placing materials on instruments.
• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.
• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
• Documents dental care services by charting in patient records.
• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.
• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.
• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.
• Schedule accurate dental appointments.
• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors.
• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes.
• Relays patient’s complaints (billing, clinical or otherwise) to Lead Dental Assistant.
• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.
• Other duties as assigned
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• A minimum of a High School Diploma/GED
• Dental Assistant and Radiology Certificate required
• One year experience as a dental assistant
• Bilingual in Spanish and English a plus
• Reliable Transportation to travel to Peabody, Salem and Gloucester as needed
• Good working knowledge of dental equipment and terminology, OSHA and safety compliance
• Ability to work well under pressure in a fast paced dental environment
• Superior customer service skills, excellent interpersonal and communication skills.
• Detail oriented, organized, professional and ability to multi task.
• Good working knowledge of Dentrix and Centricity.
• Maintains strict adherence to the NSCH Confidentiality policy.
• Ability to be courteous, efficient, effective, and patient in a fast-paced environment
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
Certified Medical Assistant
Summary
Full-time and Part time openings!
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for Medical Assistants for our Peabody and Salem Family Health Centers. The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals as needed
• Provides translation services as needed
• Sets up for procedures as listed under the MA competency checklist
• Obtains tests as delineated under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms
• Perform quality assurance tests as necessary
• Maintain an inventory control system
• Maintain sterilization statistics
• Answers phone or EMR message when needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• And other assigned duties to support the patient care team
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• Graduate of a Medical Assistant program
• Two years’ experience in a community-based or ambulatory care setting.
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
Certified Medical Assistant
Summary
Full-time and Part time openings!
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for Medical Assistants for our Peabody and Salem Family Health Centers. The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals as needed
• Provides translation services as needed
• Sets up for procedures as listed under the MA competency checklist
• Obtains tests as delineated under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms
• Perform quality assurance tests as necessary
• Maintain an inventory control system
• Maintain sterilization statistics
• Answers phone or EMR message when needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• And other assigned duties to support the patient care team
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Requirements
• Graduate of a Medical Assistant program
• Two years’ experience in a community-based or ambulatory care setting.
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
Behavioral Health Therapist- LICSW, LMHC or PsyD
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Behavior Health Provider working in our Salem Family Health Center. The Behavior Health Provider is a Masters level licensed (LICSW) providing integrated primary care/behavioral health services at North Shore Community Health. The clinician in this role will work full-time as a part of a primary care team and will be co-located and embedded in the medical practice. The BHP will be under the direction of Medical Director.
As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
• Provide direct treatment to patients.
• Provide consultation to primary care staff pertaining to the behavioral health needs of their patients.
• Consult with primary care providers on an ongoing basis pertaining to the patient’s condition and patient’s medical and behavioral health care plan and treatment goals
• Provide treatment for individuals of all ages and their families as needed. Modalities used include: brief treatment; diagnostic assessments; crisis intervention; crisis prevention and management (homelessness, detox, reporting suspected child and/or elder abuse, tenant issues).
• Provide case management; referral coordination, follow-up and collaboration with area agencies; Develop and access community support services as needed.
• Provide education/information/assistance in obtaining access to long term behavioral health care and other area human service agencies.
• Provide education on chronic disease management.
• Develop self-management goals as directed by the patient care team.
• Provide culturally competent support services for patients depending on individual needs and preferences.
• Identify barriers to care, problem solving and identifying solutions both within the health center and with other agencies as needed; provide patient support and advocacy; provide informal supportive counseling and encouragement; provide direct assistance with completion of forms and making appointments; provide all necessary follow up with patients; and, coordinate and/or provide interpreting for patient appointments within and outside of NSCH.
• Network/collaborate with community leaders, health care providers, community based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.
• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.
• Provide health education to individuals and groups on prevention and public health risks and problems.
• Educate staff/providers about target population and community characteristics and needs.
• Participate in supervision and team and staff meetings, as appropriate.
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact, (i.e. phone calls, home visits, time with providers, collateral contact, case management and travel time).
• Keep logs, statistics of patient contacts, as required by the health center.
Essential Clinical Skills:
• Familiarity of Primary Care/Behavioral Health Integration Models
• Basic working knowledge of medical conditions
• Cognitive behavioral treatment
• Motivational Interviewing
• Relaxation and stress management techniques
• Basic knowledge of psychopharmacology and commonly prescribed medications in primary care
• Familiarity and experience working with patients who have complex medical and behavioral health issues including HIV patients and at-risk and substance-abusing populations
• Familiarity and experience working with Suboxone treatment for opiate addiction
THE ORGANIZATION
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
• Recruit, hire and promote for all job classifications without regard to protected class status;
• Base decisions on employment so as to further the principles of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.
Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.
Requirements
• LICSW required
• Four or more years of experience and training in a community health or mental health center setting; and/or related experience in health/human services and/or social services agency
• Demonstrated strong communication skills with individuals and/or groups
• Spanish fluency preferred
• Good working knowledge of GE Centricity and computer literate in Microsoft Office applications (Excel and Word.)
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCH values, principles and mission statement into daily activities
• Complies with all NSCH personnel policies and procedures
• Strong analytical, problem solving, planning and prioritization skills
• Self-motivated and self-directed to work within a team and/or work independently
• Maintain CEU’s as required by the state.
Nurse Practitioner Per Diem
Summary
We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.
Under the general direction of the Chief Medical Officer (CMO) and the direct supervision of the Medical Director, the Nurse Practitioner, in collaboration with the physician(s) on the team, will provide continuing and comprehensive health care for the individual and family across all ages and genders. The Nurse Practitioner is expected to function as integral part of the Primary Care Team (PCT), sometimes as a leader and sometimes as engaged member. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!
Responsibilities
- Provide direct care to scheduled patients and/or walk-in patients when necessary.
- Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
- Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
- Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
- Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
- Maintain strict adherence to the NSCH Confidentiality policy including HPPA guidelines
- Treat all patients in a welcoming and professional manner.
- Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
- Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the NP is expected to display exemplary communication skills and to lead by example.
The Organization
North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.
Workplace Anti-Discrimination and Equal Employment Opportunity Policy
The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).We affirm that the above policy reflects NSCH's attitude and its intention to do the following:
- Recruit, hire and promote for all job classifications without regard to protected class status;
- Base decisions on employment so as to further the principles of equal employment opportunity;
- Make promotion decisions are in accord with principals of equal employment opportunity;
- Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
- Make equal employment opportunities available to qualified disabled or handicapped persons;
- Provide equal employment opportunities to those who are Veterans.
Requirements
QUALIFICATIONS
- BSN, Certification as a Nurse Practitioner or Graduate of a certified Physician Assistant program
- Two plus years of experience in community or ambulatory care. Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese
- Massachusetts Licensure
- Ability to work effectively both independently and as part of a team
- Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
- Ability to work in a culturally diverse environment
- High level of commitment for comprehensive and quality health care
- Demonstrated interpersonal relationship skills
- Excellent communication and organization skills with attention to detail
- Competency in working with Microsoft Office Suite and GE Centricity is a plus