Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare.  We are looking for an Administrative Assistant to work out of our Salem office. Under the direction of and reporting to the Executive Administrative Assistant, the Administrative  Assistant provides day-to-day administrative support for two Leadership Team members and provides general office and administrative duties to support to the operation of the administrative suite.   

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Provide administrative support to the co-Chief Clinical Operations team.  

Key duties include:

o Managing the Outlook calendars, including coordination and scheduling of meetings;

o Providing the following administrative support for meetings: collecting input for agendas and developing meeting materials (i.e. PowerPoint presentations; agenda documents; handouts, etc.); disseminating meeting materials;  booking meeting space, and ensuring appropriate physical and AV set-up; taking meeting notes or minutes; 

o Conducting post-meeting follow-up, as needed, such as sending minutes and assigned tasks to participants and following up with participants for deliverables

o Book and coordinate any NSCH-related travel arrangements;

o Assist with other administrative duties, as needed (i.e. creation of forms, letters, surveys, etc.).

• Greet visitors to the administrative suite and announce their arrival to appropriate parties.
• Manage the calendar for the Admin suite and offsite conference rooms.
• Collect and process outgoing and incoming mail and bring to the mail room daily.
• Interface with building security and coordinate parking passes for staff, as needed.
• Order and stock office and kitchen supplies for administrative suite.
• Order food for meetings, help with set up and break down of meeting room.
• Ensure conference room is organized and windows shut after meetings.
• Provide exemplary internal and external customer service.
• Complete all mandatory NSCH Compliance trainings before the deadline.
• Complete other projects and duties as assigned.

Requirements

• High school degree or equivalent required
• One (1) plus years of administrative/office experience preferably in a health care setting 
• Proficient with Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Exceptional written and verbal communication skills
• Maintain strict adherence to the NSCH policies, procedures, practices, and values.
• Comply with all NSCH personnel policies and procedures
• Incorporate NSCH Mission and Values into daily activities
• Ability to organize and prioritize work and manage multiple priorities for multiple people
• Excellent attention to detail
• Proven experience working with a culturally diverse population

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Medical Assistant (MA) for our Peabody Family Health Center. Reporting to the Clinical Nurse Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. The MA is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals and provides translation services as needed
• Obtains tests as delineated, and sets up for procedures as listed under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms, maintain sterilization statistics, and an inventory control system
• Perform quality assurance tests as necessary
• Answers phone or EMR message when needed. Contacts patients, via letter, telephone or patient portal and schedule patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• Manages durable medical equipment requests. Assists with visiting nurse referrals and prior authorizations
• Performing additional duties to fulfill NSCH's mission, as assigned

Requirements

• Graduate of a Medical Assistant program preferred
• Experience working in a medical field as a CNA, EMT, Phlebotomy and other related fields
• Students in a Medical field
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• The ability to float between the three sites and work from home at times
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
• Completion of NSCH required Compliance Training before the deadline

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Medical Assistant (MA) for our Salem Family Health Center. Reporting to the Clinical Nurse Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. The MA is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals and provides translation services as needed
• Obtains tests as delineated, and sets up for procedures as listed under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms, maintain sterilization statistics, and an inventory control system
• Perform quality assurance tests as necessary
• Answers phone or EMR message when needed. Contacts patients, via letter, telephone or patient portal and schedule patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• Manages durable medical equipment requests. Assists with visiting nurse referrals and prior authorizations
• Performing additional duties to fulfill NSCH's mission, as assigned
• Completion of NSCH required Compliance Training before the deadline

Requirements

• Graduate of a Medical Assistant program preferred
• Experience working in a medical field as a CNA, EMT, Phlebotomy and other related fields
• Students in a Medical field
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• The ability to float between the three sites and work from home at times
• Bilingual especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Director of Patient Access to join our team. The Director of Patient Access reports to the Senior Director of Operations Strategy and supports key members of the Clinical Operations team in day-to-day access and clinical schedule management as well operational improvement activities. The Director of Patient Access leads the central Patient Services Team in the development, implementation and monitoring of activities that maximize access to healthcare services and ensure the best patient experience at all North Shore Community Health sites. The Director of Patient Access uses analytics to understand consumer behavior and access needs in the development and optimization of clinical schedules. The Director of Patient Access also develops and monitors key performance indicators for access and patient experience measures. Furthermore, the Director of Patient Access directs the work of the Central Patient Services team in scrubbing schedules, verifying insurance, managing waiting and recall lists, monitoring front-end  processes and attending to patients needs in regards to accessing health care services at North Shore Community Health. In addition to those responsibilities, in partnership with the Clinical Team, the Director of Patient Access manages the operations of the Telehealth program. This includes: creating schedules, managing Telehealth program staff, developing and optimizing workflows, developing and implementing performance improvement strategies and monitoring KPIs related to Telehealth services. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

•  Create and manage clinical schedules that optimize access to healthcare services at all North Shore Community Health sites.
• Manage the work of the Central Patient Services team which includes schedule scrubbing, insurance verification, managing recall and waiting lists as well as monitoring patient engagement initiatives.
• Create long- and short-term plans for the Operations Team, including setting targets for access and monitoring key performance indicators related to access and front-end processes.
• Develop and generate reports and inform the Operations Team of access needs and improvement opportunities.
• Actively lead and participate in performance improvement projects related to healthcare operations and patient access. 
• Act as subject matter expert on EMR/EPM components of template management. 
• Manage on-call and after-hours schedules to ensure adequate coverage and optimum processes.
• Support the Senior Directors, EVP/COO, Co-CCOs in projects and initiatives related to healthcare access and front-end processes.
• Develop and optimize workflows for the Telehealth program to assure the best patient experience and maximize productivity and access.
• Oversee patient experience, performance improvement and progress monitoring activities for the Telehealth program.
• Supervise Telehealth program staff in partnership with clinical leadership.
• Collaborate with the Senior Director and Co-COO on budget development and oversight for the TH Program.
• Other duties as assigned. 

Requirements

• Bachelor’s degree in Public Health, Business Management or a Healthcare related field. Five years of experience in Healthcare/Public Health can be substitute for degree. 
• A minimum of five (5) years of experience in health care/public health or related field.
• Two (2) years of experience in virtual healthcare management. 
• Two (2) years of experience managing teams, preferably including remote staff. 
• Proven track record in successfully managing programs/ projects and using analytics to support evidence-based management. 
• High level of proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.) required. Experience with electronic medical records systems, preferred.
• Excellent verbal and written communication skills, attention to detail and overall organizational skills.
• Proven ability to prioritize and execute tasks in a fast-paced environment, while working collaboratively with medical staff and other clinical operations partners.
• Demonstrated effective analytical and creative problem solver. 
• Demonstrated ability to build relationships and lead in a matrixed organization. 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Project Manager to join our team. The Project Manager works as an integral member of the Operations Team and supports the Chief Operating Officer, the Senior Director of Operations Strategy and other key members of the leadership team in the development and implementation of projects aimed at improving operations, clinical performance, quality of care and advancing organizational goals as it relates to health care delivery. Reporting directly to the Senior Director of Operations Strategy, the Project Manager is tasked with developing project plans, gathering data to monitor key performance indicators and supporting the Operations Team in performance improvement and Patient-Centered Medical Home efforts. The Project Manager will also develop reports and run analytics on measures concerning health care access and efficiency to support data-driven decision making. In addition to reporting and project management, the Project Manager will support existing work groups on meeting facilitation and follow up tasks and will support the Operations Team on every-day administrative tasks as required.  

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Creating long- and short-term project plans for the full scope of responsibilities of the Operations Team. This may include performance improvement initiatives, training programs and overall operational improvement projects. The Project Manager will play different roles from facilitating to leading projects according to the scope and reach of the project.
• In collaboration with the Senior Director of Operations Strategy, delegate tasks on projects to employees best positioned to complete them and/or liaise with subject matter experts in all stages on project planning and implementation.
• Serve as a point of contact for the Operations Team when multiple departments are assigned to the same project to ensure team actions remain in synergy. Responsible for monitoring progress and timelines and communicating concerns to the Operations Team.
• Performing quality control on the project throughout development to maintain the standards expected.
• Adjusting schedules and targets on the project as needs or financing for the project change.
• Prepare reports and gather data to support the development and monitoring of KPIs and access measures for the Operations Team.
• Gather data from existing data sources or through key informant interviews or research to support data-driven decisions in day-to-day operations management.
• Support Performance Improvement efforts and Patient-Centered Medical Home efforts.
• Support the Operations Team with day-to-day operational tasks and coordination of activities as required.
• Other duties as assigned. 

Requirements

• Bachelor’s degree in Public Health, Business Management or a Healthcare related field. Five years of experience in Healthcare/Public Health can be substitute for degree. 
• A minimum of three (3) years of experience in health care/public health or related field.
• Project management or data analytics certifications preferred but not required. 
• Proven track record in successfully managing projects and using analytics to support evidence-based management. 
• High level of proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.) required. Experience with electronic medical records systems, preferred.
• Excellent verbal and written communication skills, attention to detail and overall organizational skills.
• Proven ability to prioritize and execute tasks in a fast-paced environment, while working collaboratively with medical staff and other clinical operations partners.
• Demonstrated effective analytical and creative problem solver. 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Nurse Practitioner (NP). Under the general direction of the Co-CCO Physician and the direct supervision of the Medical Director, the Nurse Practitioner, in collaboration with the physician(s) on the team, will provide continuing and comprehensive health care for the individual and family across all ages and genders. The Nurse Practitioner is expected to function as integral part of the Primary Care Team (PCT), sometimes as a leader and sometimes as engaged member.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

• Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
• Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintain strict adherence to the NSCH Confidentiality policy including HIPPA guidelines
• Treat all patients in a welcoming and professional manner.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the NP is expected to display exemplary communication skills and to lead by example.
• Other duties as assigned.

Requirements

• BSN, Certification as a Nurse Practitioner.
• One year of experience as a Nurse Practitioner.
• Two plus years of experience in community or ambulatory care. Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Massachusetts Licensure.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Ability to work in a culturally diverse environment.
• High level of commitment for comprehensive and quality health care.
• Demonstrated interpersonal relationship skills.
• Excellent communication and organization skills with attention to detail.
• Completion of NSCH compliance trainings.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We currently have an Accounting Intern (appx 10 hours per week) opening at NSCH in the Salem, MA administrative office. Reporting to the Controller, the Accountant Intern performs a variety of accounting functions related to Accounts Receivable and Accounts Payable. You will be an integral part of a dynamic, fast paced team which is committed to creating a world-class financial capability within NSCH.

As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Duties/Responsibilities:

• Assist with opening the mail for the Finance department
• Assist Accountant Payable with filing and scanning of invoices
• Assist Accounts Payable with researching statements for a number of vendors
• Mail checks from biweekly check runs
• Help with accounts receivable and cash deposits.
• Assist with other duties as assigned.

Requirements

QUALIFICATIONS

• Ability to be onsite 1 day a week
• Solid analytical skills; ability to think and act independently in a fast paced ever changing environment
• Excellent organizational and communication skills
• Must be proficient in Microsoft Excel, Word & Outlook 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We currently have a full-time opening for a Behavior Health Provider. The Behavioral Health Provider is a Masters or doctoral level licensed clinician providing behavioral health services at North Shore Community Health. This position is under the direction of Director of Behavioral Health. 

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

RESPONSIBILITIES 

• Provides intake, diagnostic assessment, treatment planning to primary care North Shore Community Health patients with chronic medical, behavioral health and/or substance use issues
• Provides outpatient psychotherapy services (individual, families, group).
• Provide crisis intervention
• Provide consultation to primary care and dental staff pertaining to the behavioral health needs of their patients.
• Shares best practices and expertise to NSCH staff
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 
• Attends in-service training for ongoing licensure requirement
• Complies with all policies for compliance and documentation. 
• Participate in supervision and team and staff meetings, as appropriate.
• Participates on committees and task forces as appropriate.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.

Requirements

• LICSW or PsyD required
• Demonstrated strong communication skills with individuals and/or groups
• Experience preferred of Electronic Health Records and in Microsoft Office 
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCH values, principles and mission statement into daily activities
• Complies with all NSCH personnel policies and procedures
• Self-motivated and self-directed to work within a team and work independently
• Maintain CEU’s as required by the state
• Completion of NSCH required Compliance Training before the deadline

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 
For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Community Health Worker for Care Management (CHW – CM). The Community Health Worker for Care Management (CHW – CM) will provide culturally appropriate health education, counseling, case management, follow up, and advocacy for NSCH patients with complex health needs. The CHW- CM collaborates with the Primary Care Team, ACO team and other staff to help coordinate services and improve access to care with a focus on patients who are identified for care management through ACO programs. The CHW-CM also performs community outreach in order to facilitate linkages with community agencies to address barriers related to social determinants of health.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Provides culturally competent support services for patients depending on individual needs and preferences. These include but are not limited to:
• Provides education/information/assistance in obtaining access to primary care, behavioral health care and other human services
• Management of urgent non-medical issues (connecting urgently to social service agencies for example around housing or food)
• Conducts outreach calls to encourage patients and caregivers to participate in specific health care programs
• Conducts and documents relevant patient assessments as designated by health center and ACO programs.
• Develops and implements outreach plans in collaboration with team colleagues, based on individual, family, and community needs, strengths and resources
• Uses a range of outreach methods to engage individuals and groups in diverse settings (for example: phone, email, text, face-to-face, etc.)
• Identifies barriers to care and helps identify solutions, problem-solving within the health center and with other agencies, as needed
• Provides patient support and advocacy
• Initiates and sustains trusting relationships with individuals, families, social networks and primary care team
• Provides informal supportive counseling and encouragement
• Provides direct assistance with completion of forms and making appointments
• Communicates with patients’ primary care and/or behavioral health providers
• Coordinates and/or provides interpreting for patient appointments within and outside of NSCH on an as-needed basis
• Collaborates with community agencies, for example, behavioral health community partners and long-term services and supports, to improve care coordination
• Provides ongoing monitoring, follow-up and discharge planning, as appropriate, under the direction of the Nurse Manager, ACO team members, or other care team members.
• Provides education on chronic disease management, comprehensive preventive care, and self-management goals as directed/provided by the PCP, RN, BH provider or other appropriate team member.
• Ensures access to or develops/maintains updated community support services and resource lists for patients and staff
• Conducts community outreach to:
• Provide information/make referrals to/coordinate services
• Identify community resources that provide needed support for patients
• Provide health education to individuals and groups on prevention and public health risks and problems
• Educate staff/providers about target population and community characteristics and needs
• Participates in team and staff meetings for NSCH and for the ACO
• Works with individuals, family, community members, primary CM and primary care team to address issues that may limit opportunities for healthy behavior.
• Meets documentation standards in a timely fashion using the electronic health record and/or the care management platform, under the direction of the Nurse Manager or other designated manager.
• Maintains record of patient contacts, as required
• Serves as a resource for other staff members around ACO care management workflows
• Serves as an expert on community resources for patients and helps troubleshoot relevant patient cases along with other team members.
• Keeps current with ACO communication/updates around CM and helps foster successful communication between NSCH and the ACO.
• Uses appropriate technology, such as computers, for work-based communication according to North Shore Community Health requirements.

Requirements

• Four or more years’ experience and training in a community health center setting, preferred; and/or related experience in health/human services, social services agency
• BA in health or human services preferred, not required
• Demonstrated strong communication skills with individuals and/or groups
• Fluency in Spanish and/or Portuguese preferred, not required
• Experience working with patients with chronic and behavioral health needs
• Strong computer skills and ability to quickly adapt to using an electronic health record and Microsoft Office applications
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCH Guiding Principles and Mission Statement into daily activities
• Complies with all NSCH personnel policies and procedures
• Strong analytical, problem solving, planning and prioritization skills
• Self-motivated and self-directed to work within a team and/or work independently
• Additional desirable qualities include enthusiasm and passion for helping patients, and empathetic nature
• Employee is expected to travel to any of the NSCH clinical sites as needed based on patient need
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Community Health Worker for Behavioral Health (CHW – BH). Under the direction of the Director of Behavioral Health, the Community Health Worker for Behavioral Health (CHW – BH) will serve as an advocate and provide services to NSCH’s patients. The CHW is an essential member in the implementation and execution of programs that support NSCH’s mission to build healthy communities.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

Community Advocacy and Outreach

• Develop relationships with community leaders and members.
• Attend community events to promote and educate on NSCH’s services. 
• Identify community resources that provide needed support for NSCH BH patients.
• Educate NSCH staff about community characteristics, resources and needs.

Patient Navigation

• Assist NSCH BH patients in navigating to community services such as food assistance, housing assistance, job assistance and legal services.
• Assists individuals in enrolling in health insurance.

Health Education

• Provide health education to individuals, community members and groups on a variety of health prevention and wellness promotion topics.
• Provide support for Behavioral Health staff to develop and maintain toolkits, resource lists and other pertinent items. 

Requirements

Requirements:

• High school diploma or equivalent.
• Knowledge of communities served by NSCH.
• Experience in behavioral health, community outreach, program support, preferred.
• Excellent customer service, communication and organizational skills.
• Community Health Center experience preferred.
• Certified Application Counselor (CAC) encouraged.
• Proficient in technology (Electronic Medical Records, Microsoft Office)
• Bilingual Spanish/Portuguese preferred.
• Completion of NSCH required Compliance Training before the deadline. 
• Ability to work in a culturally-diverse environment.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Community Health Worker for Community Programs (CHW – CP). U Reporting to the Director of Community Programs, The Community Health Worker (CHW) for Community Programs is an advocate for both NSCH’s patients and the communities served by NSCH. As a member of the Community Programs team, the CHW is an essential member in the implementation and execution of programs that support NSCH’s mission to build healthy communities. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

Community Advocacy and Outreach

• Develop relationships with community leaders and members
• Implement community programs and interventions
• Attend community events to promote and educate on NSCH’s services
• At the direction of the Director of Community Programs, assist in gathering data regarding gaps in health services in communities served.
• Identify community resources that provide needed support for NSCH patients
• Educate NSCH staff about community characteristics, resources and needs

Patient Navigation

• Identify community members that do not have a medical home and assist with establishing care
• Assist NSCH patients in navigating to needed health care and community services such as food assistance, housing assistance and legal services
• Collaborate with population health coordinators to identify NSCH patients that require community outreach and intervention
• Assists individuals in enrolling in health insurance

Health Education

• Provide health education to individuals, community members and groups on a variety of health prevention and wellness promotion topics
• Provide administrative support for Community Health RN Manager at provision of health services in the community

Requirements

• High school diploma or equivalent
• Knowledge of communities served by NSCH
• Certified Community Health Worker preferred
• Experience in community outreach and program support
• Excellent customer service, communication and organizational skills
• Community Health Center experience preferred
• Certified Application Counselor (CAC) encouraged
• Proficient in technology (Electronic Medical Records, Microsoft Office)
• Evening and weekend hours required.
• Bilingual Spanish/Portuguese preferred
• Ability to work in a culturally-diverse environment.

 Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have full-time openings for a Dental Assistant. Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

 Sign-on Bonus:

Employees hired into these roles Dental Assistant, Dental Assistant Float, and Dental PSRs would receive a sign-on bonus of $1500 that will be paid out in two installments. One payment of $500 will be received after 30 days of employment and the balance of $1000 will be paid after 90 days of employment.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
• Provides information to patients and employees by answering questions and requests.
• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
• Provides materials by selecting, mixing, and placing materials on instruments.
• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.
• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
• Documents dental care services by charting in patient records.
• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.
• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.
• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.
• Schedule accurate dental appointments.
• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors.
• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes.
• Relays patient’s complaints (billing, clinical or otherwise) to Lead Dental Assistant.
• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.
• Other duties as assigned

Requirements

•  A minimum of a High School Diploma/GED
• Dental Assistant and Radiology Certificate required
• One-year experience as a dental assistant
• Bilingual in Spanish and English a plus
• Reliable Transportation to travel to Peabody, Salem and Gloucester as needed
• Good working knowledge of dental equipment and terminology, OSHA and safety compliance
• Ability to work well under pressure in a fast-paced dental environment
• Superior customer service skills, excellent interpersonal and communication skills
• Detail oriented, organized, professional and ability to multi task
• Good working knowledge of Dentrix and Centricity
• Maintains strict adherence to the NSCH Confidentiality policy
• Ability to be courteous, efficient, effective, and patient in a fast-paced environment
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests 
• Completion of NSCH required Compliance Training before the deadline. 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have full-time openings for a Dental Assistant. Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Sign-on Bonus:

Employees hired into these roles Dental Assistant, Dental Assistant Float, and Dental PSRs would receive a sign-on bonus of $1500 that will be paid out in two installments. One payment of $500 will be received after 30 days of employment and the balance of $1000 will be paid after 90 days of employment.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
• Provides information to patients and employees by answering questions and requests.
• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
• Provides materials by selecting, mixing, and placing materials on instruments.
• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.
• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
• Documents dental care services by charting in patient records.
• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.
• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.
• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.
• Schedule accurate dental appointments.
• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors.
• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes.
• Relays patient’s complaints (billing, clinical or otherwise) to Lead Dental Assistant.
• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.
• Other duties as assigned

Requirements

• A minimum of a High School Diploma/GED
• Dental Assistant and Radiology Certificate required
• One-year experience as a dental assistant
• Bilingual in Spanish and English a plus
• Reliable Transportation to travel to Peabody, Salem and Gloucester as needed
• Good working knowledge of dental equipment and terminology, OSHA and safety compliance
• Ability to work well under pressure in a fast-paced dental environment
• Superior customer service skills, excellent interpersonal and communication skills
• Detail oriented, organized, professional and ability to multi task
• Good working knowledge of Dentrix and Centricity
• Maintains strict adherence to the NSCH Confidentiality policy
• Ability to be courteous, efficient, effective, and patient in a fast-paced environment
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have full-time openings for a Dental Assistant. Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Sign-on Bonus:

Employees hired into these roles Dental Assistant, Dental Assistant Float, and Dental PSRs would receive a sign-on bonus of $1500 that will be paid out in two installments. One payment of $500 will be received after 30 days of employment and the balance of $1000 will be paid after 90 days of employment.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
• Provides information to patients and employees by answering questions and requests.
• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
• Provides materials by selecting, mixing, and placing materials on instruments.
• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.
• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
• Documents dental care services by charting in patient records.
• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.
• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.
• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.
• Schedule accurate dental appointments.
• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors.
• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes.
• Relays patient’s complaints (billing, clinical or otherwise) to Lead Dental Assistant.
• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.
• Other duties as assigned

Requirements

• A minimum of a High School Diploma/GED
• Dental Assistant and Radiology Certificate required
• One-year experience as a dental assistant
• Bilingual in Spanish and English a plus
• Reliable Transportation to travel to Peabody, Salem and Gloucester as needed
• Good working knowledge of dental equipment and terminology, OSHA and safety compliance
• Ability to work well under pressure in a fast-paced dental environment
• Superior customer service skills, excellent interpersonal and communication skills
• Detail oriented, organized, professional and ability to multi task
• Good working knowledge of Dentrix and Centricity
• Maintains strict adherence to the NSCH Confidentiality policy
• Ability to be courteous, efficient, effective, and patient in a fast-paced environment
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

The Organization 

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to over 13,000 patients with more than 63,000 patient visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and is an inclusive and equal opportunity employer. 

Opportunity Overview 

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a self-motivated and experienced Facilities and Inventory Manager to successfully and efficiently maintain and improve the facilities (including equipment and supplies) of all of NSCH’s locations, prioritizing the safety, comfort and productivity of patients and staff and ensuring the sustainability of site operations.  Reporting to the Director of Practice Management, the Facilities and Inventory Manager would hold an in-depth working knowledge of each site and clinic layout, service offerings, and personnel in order to successfully maintain and improve, as needed, the physical sites, equipment, and supply inventory at each. The Facilities and Inventory Manager will also lead NSCH’s supply management efforts and revamp, as appropriate, NSCH’s effort for supply procurement and inventory to be more centralized and streamlined. The Facilities and Inventory Manager is a role critical to the overall success of the organization and would be expected to maintain a strong working relationship with key roles at all levels of the organization to ensure prompt bi-directional communication and collaboration for emergent issues along with proactive and improvement efforts. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

To be successful in this role, candidates should have demonstrated the following competencies:

• Responsible for proactively monitoring the physical environment of all NSCH’s facilities, identifying and addressing issues, and calling in appropriate resources, as needed. Ensure efforts are coordinated and communicated with the key stakeholders and/or decision-makers such as the Practice Managers, Director of Practice Management, and the Executive Vice President and Chief Operating Officer (EVP/COO), and/or other members of the leadership team. 
• Design, develop, deploy and actively manage the Emergency Operations Plan, which includes having a specific plan for each site (including staff roles and responsibilities during an emergency situation) and then conducting regular drills and tests and evaluates the efficacy of the program and adequacy of staff training and education. Serve as NSCH’s Emergency Preparedness Coordinator.
• Lead our Supplier Diversity Program to ensure that NSCH follows its standard operating procedure to procure services from suppliers, vendors, and subcontractors that reflect the diversity of NSCH’s patients and service area, as possible and practical. 
• Maintain all vendor relationships and manage all vendor contracts related to managing the facilities, equipment and supplies for NSCH. Periodically and proactively review and re-assess any contracts, pricing structures and/or scope of work agreements with vendors and seek best terms and pricing. Serves as the main point of contact for these vendors, including NSCH’s real estate management companies, and ensures all facilities related issues are addressed in a timely manner. 
• Create and maintain structured, organized files and documentation for all contracts, vendor relationships, SOPs and/or policies, and other responsibility the role oversees to ensure other team members can provide adequate coverage, as needed. 
• Evaluate needs, oversee, and ensure successful ordering and receipt (or installation) of all medical, dental and office supplies and equipment. Stay in communication with leadership, including the EVP/COO and Chief Financial Officer (CFO) to understand the budgetary guidelines and seek approval for non-approved expenditures.  
• Lead evaluation and propose an optimization plan for how NSCH can effectively, practically and safely streamline and centralize supply ordering. Once recommendation is approved by leadership, execute in accordance with the plan.
• Purchase and ensure adequate supply of personal protective equipment (PPE) and maintains dashboard/metrics, as needed, for available PPE supplies.
• Serve as main person to be “Administrator on Call”—the key person contacted when non-clinical, urgent issues arise outside of clinic hours (evenings and weekends). Develops and maintains a standard operating procedure for AOC responsibilities including key contacts for potential issues (i.e. landlords, Call Center, electronic medical record (EMR), locksmith, etc.) and a clear plan for redundancy and back-up for AOC coverage. 
• Maintain close communication and collaboration with the Practice Managers/leaders of our medical, dental and school-based health centers to ensure our clinics operate in a clean, safe, healthy and friendly environment and ensure staff have supplies, functional equipment and a clean/safe physical space to do their job. 
• Work closely with staff at all levels of the organization to ensure that facility, equipment and supply quality and safety are regularly assessed and evaluated and appropriate actions are taken to address areas of improvement. 
• Control and manage all facilities activities like parking space allocation, office space, waste disposal, building security, facility preparedness for changing weather conditions (i.e. plowing and landscaping services), and supervision of outsourced cleaning company.  
• Key participant in NSCH’s Safety Committee. Regularly reviews safety reports, convenes with the committee, analyzes trends and follows up on identified issues as they relate to facilities, equipment, and supplies.
• Maintain fixed asset inventory. 
• Maintain and serve as main point of contact for Materials Safety Data Sheets (MSDS) database.
• Work closely with relevant members of the leadership team to understand new construction needs and review bids and contracts related to any construction functions or facilities maintenance. In concert with relevant members of the leadership team and other relevant internal and external project participants, manage the activities of general contractors, architects, subcontractors, and all regulatory and licensing agencies to ensure all construction activities are completed on time, on budget, and are compliant with all local, state and federal regulations.  
• Establish an environment that fosters open communication and cross functional collaboration. 
•  Work with the Director of Practice Management to inform non-salary expense assumptions for supplies, equipment and relevant vendor contracts. Stay aware of spending and proactively assesses opportunities to safely maximize efficiency and minimize costs. 
• Adhere to HIPAA rules including maintaining strict patient confidentiality. 
• Attend/complete all required trainings and participate in meetings as required. 
• Perform additional duties to fulfill NSCH’s mission, as assigned. 

Requirements

• A degree in Management, Business administration or other related field preferred.  
• Three years of experience in facility management.
• Proven experience as a Facilities Manager or relevant position, ideally in a multi-site healthcare setting. 
• Proven experience successfully and effectively managing vendor contracts and relationships. 
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience with facilities project management, including budget management
• Excellent verbal and written communication, and interpersonal skills.
• Self-motivated and self-directed to find opportunities for continuous improvement that would safely maximize efficiency and minimize costs.
• Excellent time management, organization and prioritization abilities. 
• Keen attention to detail in both verifying own work as well as the work of others
• Ability to multi-task, trouble shoot and develop external and internal relationships to execute on responsibilities.
• Understanding of organizational dynamics, multicultural diversity and ability to work with all levels within the organization.
• Ability to access all of NSCH’s locations (including travel to our sites).
• Completion of NSCH required Compliance Training before the deadline .

Physical Requirements:

This is an administrative job by nature but does require mobility and being able to commute to various offices. The employee is occasionally required to stand for extended periods of time; walk; use hands to finger, handle, or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Must be able to use a computer/laptop and phone in addition to the mobility. 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761 

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Nurse Practitioner (NP). Under the general direction of the Co-CCO Physician and the direct supervision of the Medical Director, the Nurse Practitioner, in collaboration with the physician(s) on the team, will provide continuing and comprehensive health care for the individual and family across all ages and genders. The Nurse Practitioner is expected to function as integral part of the Primary Care Team (PCT), sometimes as a leader and sometimes as engaged member.    

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

• Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
• Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintain strict adherence to the NSCH Confidentiality policy including HIPPA guidelines
• Treat all patients in a welcoming and professional manner.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the NP is expected to display exemplary communication skills and to lead by example.
• Other duties as assigned.

Requirements

• BSN, Certification as a Nurse Practitioner.
• One year of experience as a Nurse Practitioner.
• Two plus years of experience in community or ambulatory care. Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Massachusetts Licensure.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Ability to work in a culturally diverse environment.
• High level of commitment for comprehensive and quality health care.
• Demonstrated interpersonal relationship skills.
• Excellent communication and organization skills with attention to detail.
• Completion of NSCH compliance trainings.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Float Nurse Practitioner (NP). Under the general direction of the Associate Medical Director, the Float Nurse Practitioner in collaboration with the physician(s) on the team, will provide continuing and comprehensive health care for the individual and family across all ages and genders. The Float Nurse Practitioner is expected to function as integral part of the Primary Care Team (PCT), sometimes as a leader and sometimes as engaged member. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

• Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
• Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintain strict adherence to the NSCH Confidentiality policy including HIPPA guidelines
• Treat all patients in a welcoming and professional manner.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the NP is expected to display exemplary communication skills and to lead by example.
• Other duties as assigned. 

Requirements

• BSN, Certification as a Nurse Practitioner.
• One year of experience as a Nurse Practitioner.
• Two plus years of experience in community or ambulatory care. Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Massachusetts Licensure.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team      members.
• Ability to work in a culturally diverse environment.
• High level of commitment for comprehensive and quality health care.
• Demonstrated interpersonal relationship skills.
• Excellent communication and organization skills with attention to detail.
• Must have reliable transportation to travel between sites.
• Completion of NSCH compliance trainings.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Float Nurse Practitioner (NP) or Physician’s Assistant (PA). Under the supervision of the Associate Medical Director/Nurse Practitioner, the Nurse Practitioner (NP)/Physician’s Assistant, in collaboration with the supervising psychiatrist, will provide continuing and comprehensive health care for the individual and family across all ages and genders.  The PMHNP/Physician’s Assistant (PA) will provide direct clinical service to patients, provide clinical supervision to interns and staff, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

•  Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Provide support to the nursing team; addressing all urgent patient care requests when same day access is not available.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
• Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintains a flexible schedule – able to float to any NSCH site depending on the scheduling need for onsite coverage for patient care.
• Skilled in time management – able to manage multiple desktops to provide optimal patient care.
• Maintain strict adherence to the NSCH Confidentiality policy including HPPA guidelines.
• Treat all patients in a welcoming and professional manner.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the NP/PA is expected to display exemplary communication skills and to lead by example.  

Requirements

•  Master’s Degree in Nursing with certification as a NP or graduate of a certified Physician’s Assistant program.
• Two plus years of experience working as a Nurse Practitioner or Physician’s Assistant preferred.
• Current licensure to practice in Massachusetts.
• Experience in community health care.
• Must have reliable transportation to travel between sites.
• Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Ability to work in a culturally diverse environment.
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care.
• Completion of NSCH compliance trainings.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have a full-time opening for a Patient Service Representative (Front Desk) Dental for our Gloucester Family Health Centers. Reporting to the Dental Revenue Cycle Manager, the Dental Patient Services Representative is responsible for administering the day-to-day patient support, services and scheduling.

Sign-on Bonus:

Employees hired into this role, Patient Services Representative, would receive a sign-on bonus of $1500 that will be paid out in two installments. One payment of $500 will be received after 30 days of employment and the balance of $1000 will be paid after 90 days of employment. Part-time bonuses will be prorated.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. 

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

• Greets incoming patients with a warm, friendly smile.
• Communicate with patients either by phone or in person to schedule accurate dental appointments as per office policy and procedures.
• Registers patients by verifying that patient's record is up to date, accurate and scanned.
• Makes appropriate insurance & patient personal data (address & phone number) changes in computer systems and on patient's chart.
• Ensures that patient medical history is updated yearly.
• Informs patients of all office policies and protocols.
• Schedule follow-up/recall appointments, as necessary.
• Follow up on no show/cancelation of appointments.
• Maintain smooth work flow between dentists, assistants, and patients. 
• Complies with federal and local laws in ensuring patient privacy & HIPAA.
• Relay patient’s complaints (billing, clinical or otherwise) to Dental Practice Manager.
• Monitors office supplies and requests office supplies when needed.
• Discusses and collects fees; issue cash receipt when monies are collected. 
• Confirm the next day’s appointments.
• Perform various office tasks as necessary; and other duties as assigned, such as assisting in treatment rooms as needed.

Requirements

• High school graduate.
• Bi-lingual in Spanish/Portuguese and English.
• Demonstrated work history of reliability, good attendance and positive attitude.
• Detail-oriented and thorough.
• Willingness and ability to learn new skills.
• Ability to communicate effectively with diverse staff and patients.
• Maintain strict adherence to the NSCHI Confidentiality policy.
• Incorporate NSCHI Mission and Values into daily activities.
• Comply with all NSCHI personnel policies and procedures.
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Some evening and weekend hours required.
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

$1500 Sign On Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have a full-time opening for a Patient Service Representatives (Front Desk) for our Salem Family Health Center. The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Sign-on Bonus:

Employees hired into this role, Patient Services Representative, would receive a sign-on bonus of $1500 that will be paid out in two installments. One payment of $500 will be received after 30 days of employment and the balance of $1000 will be paid after 90 days of employment. Part-time bonuses will be prorated.

Responsibilities

• Provides outstanding customer service, both to internal and external customers
• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed
• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need
• Verify and update patient demographic and insurance information
• Maintain an organized and clean work areas and waiting room
• Provides translation services as needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• Adhering to HIPAA rules including maintaining strict patient confidentiality.
• Copies and faxes documents as needed
• Performing additional duties to fulfill NSCH's mission, as assigned.

Requirements

• High School diploma or equivalent
• a minimum of two (2) years’ of customer service experience preferably in a medical setting or office environment
• Fluency in English and Spanish or Portuguese required.
• Demonstrated work history of reliability, good attendance and positive attitude
• Detail-oriented and thorough
• Willingness and ability to learn new technologies; phone system, GE Centricity for medical appointments, Dentrix for dental appointments
• Warm and professional telephone manner; good memory and patience
• Ability to multi-task and follow-up to complete tasks
• Ability to be courteous, efficient, effective, and patient in a fast paced environment
• Maintain strict adherence to the NSCH Confidentiality policy
• Incorporate NSCH Mission and Values into daily activities
• Comply with all NSCH personnel policies and procedures
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Competency in working with Microsoft Office Suite and GE Centricity is a plus. 
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

$1500 Sign On Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have a full-time opening for a Patient Service Representatives (Front Desk) for our Peabody Family Health Center. The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Sign-on Bonus:

Employees hired into this role, Patient Services Representative, would receive a sign-on bonus of $1500 that will be paid out in two installments. One payment of $500 will be received after 30 days of employment and the balance of $1000 will be paid after 90 days of employment. Part-time bonuses will be prorated.

Responsibilities

• Provides outstanding customer service, both to internal and external customers
• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed
• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need
• Verify and update patient demographic and insurance information
• Maintain an organized and clean work areas and waiting room
• Provides translation services as needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• Adhering to HIPAA rules including maintaining strict patient confidentiality.
• Copies and faxes documents as needed
• Performing additional duties to fulfill NSCH's mission, as assigned.

Requirements

• High School diploma or equivalent
• A minimum of two (2) years’ of customer service experience preferably in a medical setting or office environment
• Fluency in English and Spanish or Portuguese required.
• Demonstrated work history of reliability, good attendance and positive attitude
• Detail-oriented and thorough
• Willingness and ability to learn new technologies; phone system, GE Centricity for medical appointments, Dentrix for dental appointments
• Warm and professional telephone manner; good memory and patience
• Ability to multi-task and follow-up to complete tasks
• Ability to be courteous, efficient, effective, and patient in a fast paced environment
• Maintain strict adherence to the NSCH Confidentiality policy
• Incorporate NSCH Mission and Values into daily activities
• Comply with all NSCH personnel policies and procedures
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Competency in working with Microsoft Office Suite and GE Centricity is a plus. 
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare.  We have an opening for a Physician. Under the general direction of the Chief Medical Officer (CMO) but the direct supervision of the Medical Director, the physician will provide continuing and comprehensive health care for the individual and family across all ages and genders. Within the context of Patient Centered Medical Home (PCMH) policies and procedures and within standards of care for each respective specialty (Family Medicine, Internal Medicine, Pediatrics, Psychiatry and Gyn), the clinician will exercise individual initiative and independent action to ensure high quality and comprehensive primary care. The two central tenets of PCMH lie in team based care and care coordination. The physician is expected to function as integral part of the Primary Care Team, sometimes as a leader and sometimes as engaged member. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf  

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare.  

Responsibilities 

• Works as an integral member of the PCT, which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiative of the health center.  Because of the inherent authority and responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Renders services to patients of NSCH in a competent, professional and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintains appropriate and timely medical records on patients under care.
• Performs emergency treatment consistent with established policies and procedures.
• Assumes "on call" responsibilities for NSCH.
• Participates in extended access to patient care as needed.
• Attends scheduled meetings in hospitals and NSCH. Each Physician is expected to maintain good standing within his or her specialty department either at NSMC or at Beverly Hospital. Physicians working in Salem and Peabody are expected to attend 6 meetings per year with NSHS, the PHO to which NSCH belongs.
• Attends scheduled meetings, maintains good standing, and complies with all policies and procedures of NSCH and any hospital or facility where privileges have been granted.
• Participates in and complies with all policies, procedures and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate.
• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities.  PCMH relies on each PCT to act on data provided to it, to continuously improve the quality of care.
• Physicians with osteopathic training perform manipulation within the scope of their practice.
• Scope of practice for invasive procedures will be established on the date of hire and reviewed annually on or near the anniversary of the date of hire.
• New procedures can only be added with the written approval of the (associate) medical director and the CMO.
• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.
• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations and policies of any hospital or facility of which you are granted privileges; and all applicable state and federal law.
• Fulfills the expectations of the physician position including other duties  as needed.

Requirements

• MD required with current Massachusetts License
• Board Certified in his or her specialty
• Three years working as an MD in an ambulatory care setting; experience in a Community Health Center preferred
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care
• Demonstrated interpersonal relationship skills
• Fluent in Spanish a plus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus
• Reliable transportation and the ability to travel between sites as needed
• Completion of NSCH required Compliance Training before the deadline 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare.  We have an opening for a Psychiatric Mental Health Nurse Practitioner (NP) or Physician’s Assistant (PA).  Under the supervision of the Director of Behavioral Health, the psychiatric mental health nurse practitioner (PMHNP)/Physician’s Assistant, in collaboration with the supervising psychiatrist, will provide continuing and comprehensive health care for the individual and family across all ages and genders.  The PMHNP/Physician’s Assistant will provide direct clinical service to patients, provide clinical supervision to interns and staff, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. 

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities 

• Works as an integral member of the integrated health care team which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. 
• Provides for biopsychosocial clinical evaluations, examination, and diagnosis utilizing DSM V diagnoses.
• Collaborates with other providers involved in client care, including nursing, medical providers, behavioral health clinicians, community health workers, social agencies, hospitals, schools, etc.
• Coordinates patient care and serves as a patient advocate.
• Provides psychiatric and psychopharmacology consultation to members of the care team.
• Provides psychopharmacological evaluation and management of patients
• Provides patient and family education
• Seeks professional continuing education to remain current in treatment practice.
• Maintains appropriate and timely medical records on patients under care.   Although the NSCHI policy in 2017 is 72 hours, the expectation is for clinically relevant records to be signed and closed within 24 hours.
• Attends scheduled meetings  
• Performing additional duties to fulfill NSCH's mission, as assigned..
• The physician, NP or PA will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder. 

Requirements

• Master’s Degree in Nursing with certification as a PMHNP or graduate of a certified Physician’s Assistant program
• Two plus years of experience working as a Psychiatric Nurse Practitioner or Physician’s Assistant preferred
• Current licensure to practice psychiatric nursing in Massachusetts.
• Experience in community health care. 
• Must have reliable transportation to travel between sites.
• Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Ability to work in a culturally diverse environment.
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care. 
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 
For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

$2000 Employee & New Hire Referral Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

 
Employee & New Hire Referral Bonus Register Nurse):

Through this unique program, Employees and New Hire RNs will be paid $2,000 after the new hire successfully completes 90 days of employment with NSCH. Part-time referrals will be prorated.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

 
Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

 
Vision

Healthy People | Vibrant Communities

 
Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. 

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf.

Responsibilities 

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care
• Analyzes and interprets data and making informed judgments related to patient care
• Evaluates outcomes of basic nursing interventions and initiates changes in care plans
• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care
• Manages vaccination supply and ordering, including proper vaccination storage and handling.
• Uses information about data trends for self-directed learning and performance improvement.
• Provides coverage at other NSCH clinical sites or call center as needed.
• Performing additional duties to fulfill NSCH's mission, as assigned.

Requirements

Requirements:

• College Degree from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts
• Current CPR certification
• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently
• Ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Approaches work with an eye for problem-solving and with a positive attitude
• Maintains high level of customer service with both patients and coworkers
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese.
• Experience with and proficiency in use of electronic health record and strong computer skills required.
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.
• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required. Some evening and Saturday hours required. 
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

$2000 Employee & New Hire Referral Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Float Registered Nurse to work out of our Gloucester, Peabody and Salem locations. Under the general direction of the Clinical Nurse Manager, the Float Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Employee & New Hire Referral Bonus Register Nurse):

Through this unique program, Employees and New Hire RNs will be paid $2,000 after the new hire successfully completes 90 days of employment with NSCH. Part-time referrals will be prorated.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf.

Responsibilities

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care
• Analyzes and interprets data and making informed judgments related to patient care
• Evaluates outcomes of basic nursing interventions and initiates changes in care plans
• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care
• Manages vaccination supply and ordering, including proper vaccination storage and handling.
• Uses information about data trends for self-directed learning and performance improvement.
• Provides coverage at other NSCH clinical sites or call center as needed.
• Performing additional duties to fulfill NSCH's mission, as assigned.

Requirements

Requirements:

• College Degree from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts
• Current CPR certification
• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently
• Ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Approaches work with an eye for problem-solving and with a positive attitude
• Maintains high level of customer service with both patients and coworkers
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese.
• Experience with and proficiency in use of electronic health record and strong computer skills required.
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.
• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required. Some evening and Saturday hours required.
• Ability to work at all site as a float RN. 
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. The RN Endocrine Health Coach will work in an integrated care model of primary care, in conjunction with an endocrinologist. They will provide endocrine case management to all patients at North Shore Community Health Center. Under the direction of the Nurse Manager, the RN Endocrine Health Coach will provide care management and coordination of the plan of care for those NSCH patients who are living with endocrine disorders, primarily diabetes. In close collaboration with the Primary Care Team, as well as with our in-house endocrinologist, behavioral health providers and our partners in the community, the RN Endocrine Health Coach will provide and coordinate daily and long-term care of patients within their scope of practice. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

RESPONSIBILITIES 

• Assesses the basic health status, and care needs for patients who call the clinic or who present for scheduled or unscheduled in-person or telephonic care.
• Provides sound, evidenced-based nursing advice within their scope, seeking the recommendation of the provider or other care team member whenever necessary for patient safety.
• Regularly collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including leading or participating in huddles, to help ensure smooth clinical sessions and maximize effectiveness and efficiency of patient care.
• Conducts and bills for in-person and telephonic nursing visits and other services as needed and according to billing guidelines and nursing productivity goals set each year.
• Proactively reviews patient records to help close care gaps prior to or at the time of patient visit.
• In addition to diabetes management, the endocrine RN Endocrine Health Coach will be expected to coordinate screening to track some chronic disease measures while working closely with the primary care team.
• Supports the primary care team as staffing needs dictate including, but not limited to triage, nursing desktop management, and chronic disease management within the scope of the RN license.
• Assist in the development of clinical policies and patient flow design, with particular attention to protocols around screening and risk stratification.
• Facilitates ordering and completion of screening tests, vaccines or other services as due and reviews these with the patient.
• Provides variety of care management services to patients as needed including chronic disease education, care coordination and substance use disorder treatment.
• Manages panel of patients who need both long-term and short-term care management. Tracks interventions/follow-up needed and transitions patients off of care management when appropriate and as agreed upon by care team.
• Documents patient-centered care plans for patients requiring care management.
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation. 
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill. 
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, PPD application and interpretation, and blood pressure checks. 
• Supports transition of care outreach as needed by helping ensure follow-up for patients following hospital discharge or ER visit. 
• Assists in conducting population health projects/patient outreach in conjunction with other staff. 
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization and medical supply forms.
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health.
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care.
• May assist with management of vaccination and medication/emergency equipment supply and ordering, including proper storage and handling and monitoring for expired materials.
• Based out of Peabody, but ability to travel to all 3 sites is required.
• Participates in all-staff, provider/nursing, departmental, and other required meetings.
• Other duties as assigned.

Requirements

• Bachelors or Associates Degree from an accredited school of nursing, with a current license to practice as an RN in the Commonwealth of Massachusetts.
• One to three years of experience in a community health or ambulatory setting preferred.
• Current CPR certification.
• A keen interest in community health center work, experience preferred but not essential.
• Openness for working with patients receiving treatment for substance use disorder is required.
• Ability to function effectively both as a leader, and a member of a team as well as a proven ability to work independently.
• Ability to educate patients on the use of basic diabetes technology (glucose meters, pen delivery systems). 
• Interest/willingness to work towards proficiency as a Certified Diabetes Educator.
• Ability to learn the practical pharmacology of medications used in the management of diabetes, required.
• Prior chronic disease management skills preferred.
• Ability to work in a culturally-diverse environment.
• Excellent communication and interpersonal skills.
• Approaches work with an eye for problem-solving,
• Have a positive attitude. 
• Maintain high level of positive customer service experience with patients, and coworkers. 
• Strong critical thinking skills, ability to prioritize, and address many competing demands. 
• Must be able to recognize, and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to qualified bilingual/bicultural individuals who speaks Spanish and/or Portuguese.
• Experience with electronic health record.
• Proficient in Microsoft Office applications (Excel, Word, Outlook, MS Teams).
• Experience in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.  
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Some evening and weekend hours required. 
• Completion of NSCH required Compliance Training before the deadline. 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Employee & New Hire Referral Bonus Behavioral Health Providers:

Through this unique program, Employees and New Hire BH providers will be paid $2,000 after the new hire successfully completes 90 days of employment with NSCH. Part-time referrals will be prorated.

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Masters level licensed clinician to provide behavioral health services to children, adolescents and families in Peabody and Salem primary, middle and high schools. This position is a full-time school year position, with additional summer hours for continuation of services. This individual will report to the Director of School Base Health.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf 

Duties/Responsibilities:

• Provide crisis intervention, intake, diagnostic assessment, treatment planning to patients and outpatient psychotherapy services (individual, families, group).
• Provide consultation to primary care and school staff pertaining to the behavioral health needs and treatment goals of their patients.
• Network/collaborate with community leaders, health care providers, community-based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.
• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.
• Shares best practices and expertise with both school and NSCH staff.
• Works in collaboration and under the direction of the school-based site manager (if applicable).
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 
• Attends in-service training for ongoing licensure requirement, and complies with all policies for compliance and documentation.
• Participate in supervision, team and staff meetings, committees and task forces, as required.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.
• Perform additional duties to fulfill NSCH's mission, as assigned.

Requirements

Requirements:

• Current MA LICSW or Psy.D licensed required.
• School based health experience preferred.
• Demonstrated strong communication skills with individuals and/or groups.
• Strong analytical, problem solving, planning and prioritization skills.
• Electronic Health Records experience preferred and proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.).
• Self-motivated  and self-directed to work within a team and work independently
• Maintain CEU’s as required by the state. 
• Bilingual Spanish/Portuguese preferred. 
• Completion of NSCH required Compliance Training before the deadline 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 
For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

 Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We currently have an opening for a School Based Behavioral Health Clinician Hybrid In-Person and Telehealth provider. Under the direction of Director of School Based Health, the School Based Behavioral Health Clinician Hybrid In-Person and Telehealth provider is a Masters level licensed clinician provides both tele-behavioral health and in-person behavioral health services to children, adolescents and families in Peabody and Salem primary, middle and high schools. This position is a full-time school year position, with additional 80 summer hours for continuation of services.  

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf 

Duties/Responsibilities:

• Provide crisis intervention, intake, diagnostic assessment, treatment planning to patients and outpatient psychotherapy services (individual, families, group).
• Provide consultation to primary care and school staff pertaining to the behavioral health needs and treatment goals of their patients.
• Network/collaborate with community leaders, health care providers, community-based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.
• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.
• Shares best practices and expertise with both school and NSCH staff.
• Works in collaboration and under the direction of the school-based site manager (if applicable).
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact.
• Attends in-service training for ongoing licensure requirement and complies with all policies for compliance and documentation.
• Participate in supervision, team and staff meetings, on committees and task forces, as required.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.
• Perform additional duties to fulfill NSCH's mission, as assigned.

Requirements

• Current MA LICSW, LMHC, LMFT, or Psy.D licensed required.
• School based health experience preferred.
• Demonstrated strong communication skills with individuals and/or groups.
• Strong analytical, problem solving, planning and prioritization skills.
• Experience preferred of Electronic Health Records and in Microsoft Office.
• Experience using telehealth platforms.
• Self-motivated and self-directed to work within a team and work independently.
• Maintain CEU’s as required by the state.
• Bilingual Spanish/Portuguese preferred.
• Reliable transportation. 
• Completion of NSCH required Compliance Training before the deadline 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a part - time Talent Acquisition Coordinator.  Under the general direction of the Talent Acquisition Program Manager, the Talent Acquisition Coordinator is responsible for assisting with administrative and operational support to our Talent Acquisition Team. The person in this role will be an integral contributor in ensuring that the recruiting, interviewing, and selection processes are effective, equitable and aligned with our values, making this a positive experience for our candidates and team members. The TA Coordinator will support NSCH’s efforts to develop and execute recruitment strategies focused on targeting high-quality candidates in the healthcare space through cultivation and pipeline development. The Coordinator must have a passion for finding the most qualified, diverse talent who will contribute to our mission of providing exceptional care to all.  Solid ability to multi-task, be organized, have a sense of urgency, and be forward-thinking. The ideal candidate will have experience sourcing passive and active candidates in the healthcare field.   

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Duties/Responsibilities:

• Assist TA team by identifying talent sources and sourcing strategies to build and strengthen a top-of-funnel candidate pipeline that will result in the growth of candidate applications.
• Evaluate candidates based on core competencies and alignment with our mission/values. 
• Build effective networks and relationships to maintain a strong pipeline of talent and cultivate a pipeline of candidates for key hard-to fill and high-volume open positions throughout NSCH.
• Collaborate with Talent Acquisition Program Manager and hiring managers to determine position specifications, pre-screening questions, interview questions, and solve staffing challenges.
• Source candidates through Internet job boards, subscription databases, cold calling, job fairs, networking, referrals, and other creative candidate sourcing strategies in alignment with industry and labor market trends.
• Track and coordinate internal applicants to ensure all internal applicants are granted an interview with hiring managers.
• Review resumes and qualifications to determine suitability of candidates and send resumes to hiring manager as well as upload to shared drive for future reference.
• Assist with planning, organizing, and executing NSCH’s participation in internal and external job fairs, including traveling to attend career fairs and interview days and host information sessions.
• Manage job board advertising across multiple platforms, including monitoring which jobs are posted, reviewing resumes, and working with vendor partners to optimize our accounts.
• Pre-screen resumes, conduct initial interviews and evaluates candidates’ suitability for presentation to hiring managers.
• Follow up with hiring manager and candidates after interview, and provide feedback and guidance on next steps. 
• Set up second round interviews, conduct reference and background checks and send out rejection emails to candidates that have been interviewed but will not receive a job offer.
• Ensure regulatory aspects of the full cycle recruitment process are in place and that hiring processes are compliant with internal policies and practices as well as federal and state law.
• Attend and coordinate logistics for job fairs, employment and networking events as needed.
• Work closely with the TA manager to constantly refine the hiring process
• Perform additional administrative duties as required to support the TA Team
• Performs other duties assigned by manager.

Requirements

•  Associate degree or equivalent work experience
• 1 – 4 years recruiting experience
• Proficient in Applicant Tracking System and sourcing tools.
• Excellent written and verbal communication skills.
• Must be able to communicate and collaborate with different stakeholders, including candidates and staff across different organizational levels.
• Demonstrated success using targeted, highly-effective recruitment strategies and campaigns to identify high-quality, talented candidates.
• Experience attracting and interacting with candidates utilizing social media, career boards, and other on-line resources.
• Ability to work independently and as an active member of a cross-functional team. 
• Ability to multi-task and to organize and prioritize multiple on-going projects in a fast-paced, deadline-sensitive environment.
• Must handle confidential information in a professional manner.
• Strong organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Strong understanding of Microsoft Office Suite applications and hands-on familiarity with various recruiting sources and tools.
• Hybrid remote/office working environment.
• Desire to learn more about recruiting and human resources.

Completion of NSCH Trainings. 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org

Opportunity Overview

The COVID-19 emergency changed the dynamic of in-person care and put an emphasis on remote care.  By using telecommunications technology and other electronic data, telehealth can assist healthcare systems, organizations, and providers expand access to and improve the quality of healthcare. Using telehealth to deliver and assist with the delivery of healthcare services can reduce or minimize challenges to complete patient encounters, such as transportation issues related to travel to receive medical care. It can also improve monitoring, timeliness, and communications within the healthcare system.

Under the general supervision of the Director of Operations, the Telehealth Navigator Manager will work closely with NSCH team members, telehealth vendors, and patients to enable patients to have equitable access to telehealth services and clinical treatment at NSCH. The functions of this role are conducted in a combination of on-site, community-based and remote environments. 

This is a Grant funded position.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf 

Duties/Responsibilities

• Identify patients scheduled for telehealth visits, focusing on populations with the greatest need for support (e.g. non-English speaking patients), assess ability and needs for a successful video visit, coordinate access to devices, perform patient education, and ensure ongoing support for video visits as needed. 
• Work collaboratively with the telehealth team, primary and behavioral health patient teams, Chronic Care Management team, and community-based services, and other clinical team members to increase access to video telehealth services and/or remote patient monitoring services.
• Communicate clearly and effectively with all populations, particularly those without technical experience, about subjects such as device usage.
• Establish contact, build effective trust-based relationships with identified patients.
• Assess each patient’s telehealth history and needs using assigned scripts and tools. 
• Stay connected with patients on a need- and resource-appropriate basis to ensure access to telehealth services.
• Adhere to established case management standards of care and provide excellent customer service at all times to all clients. 
• Provide technical assistance to patients on use of devices as needed. 
• understand current guidelines for telehealth regarding all jurisdictions (Federal, State, Payer, etc.), and remain aware of updates.
• Call identified/targeted patients to confirm and get consent for telehealth visits prior to their appointments.
• Complete reports as required on services provided for funder requirements, internal quality metrics, etc.
• Manage and assist in hiring telehealth navigator team and build workflows for navigator team and oversee reliable, consistent implementation of workflows.
• Collaborate with other NSCH teams as appropriate to support the expansion of integrated care.
• Participate in meetings and activities as required.
• Other duties, including, but not limited to, adding remote patient monitoring capability.

Core Competencies  

• Bilingual (Spanish) skills, with a proficiency in Portuguese desirable.
• Outreach Methods and Strategies.
• Patient Education.
• Care Coordination and System Navigation.
• Cultural Responsiveness and Mediation.
• Professional Skills and Conduct.
• Documentation.
• Effective Communication.
• Education to Promote Healthy Behavior Change.
• Fostering teamwork.
• Customer oriented.
• Ability to adapt to changing needs and priorities. 
• Bilingual (Spanish) skills, with a proficiency in Portuguese desirable.

Requirements

• Post High School education, bachelor’s degree preferred. 
• The functions of this role are conducted in a combination of on-site, community-based and remote environments. 
• Bilingual (Spanish) skills, with a proficiency in Portuguese desirable. 
• Experience with Centricity/Athena, Epic, and/or other electronic medical records system desirable.
• Demonstrated experience as a health center community member and telehealth consumer desirable. 
• Knowledge & experience in mobile technology (phones, tablets, etc.) usage, ability to access applications, ability to perform limited troubleshooting such as how to turn the phone on, charge, etc.
• General understanding of telehealth principles such as how to connect via video applications through the patient portal or a browser.
• Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting.
• Ability/experience in interviewing and performing needs assessments for patients with a wide range of medical and social service challenges.
• Ability and experience working with a wide range of people, as well as the ability to manage multiple tasks and projects, and handle stress in a healthy way.
• Supervisory experience preferred.
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 
For Information Please Contact:

Ella Mae Kaba

Talent Acquisition Program Manager

North Shore Community Health

(857) 320-6761

ella.kaba@nschi.org