Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. The Primary Care Team Nurse Care Manager (PC team RN CM) is a registered nurse whose primary responsibility is to manage a panel of patients on an assigned primary care team who are identified for care management. Working collaboratively with the primary care team, specialty NSCH care teams, and community care providers, the PC team RN CM coordinates the overall health care utilization for NSCH’s most vulnerable patients.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

• Communicate with members of patient’s care team outside of the health center as needed, which includes specialists or visiting nurses, to help with coordination of care.
• Serve as a liaison between NSCH and other care management programs and community-based organizations.
• In collaboration with CHWs, ensure patient access to local community resources and help link care teams/patients with the appropriate resources.
• Connect primary care team patients with needed behavioral health services, flexible services, Community Partners, respite care and other services.
• Guide care team in accessing durable medical equipment, health services, and other community-based social services for patients.
• Provide care coordination, facilitate care transitions, support the completion of referrals, and/or provide and confirm appropriate follow-up with care providers both within NSCH and with collaborating community care providers.
• Oversee hospital and emergency department discharge workflows for patients on assigned panel.
• Engage patients at their homes or other locations where the member may be located.
• Meet patients while they are in the hospital, when appropriate, to provide education and support around the discharge process and transition members into care management.
• Collaborate with specialty nursing care teams to connect patients with Hep C/HIV care, substance use disorder treatment, chronic disease/diabetes care, and anticoagulation management.
• Perform job duties of the PC Team RN as needed, which include:
• Collaborate and communicate with team primary care providers and other care team members to ensure quality and continuity of patient care on the primary care team
  • Participate and coordinate team huddles
  • Manage clinically related phone calls for the team including but not limited to: triage of same day appointments, abnormal labs, medication questions, and hospital discharges
  • Review refill requests from pharmacy and patients based on medication refill protocol; Reconcile patient medication lists and attach pertinent information necessary for provider to authorize the refill
  • Complete patient forms to the furthest extent possible, including prior authorization forms, request for VNA services, etc.
• Assess and evaluate patient care needs
  • Analyze and interpret data and make informed judgments related to patient care.
  • Evaluate outcomes of basic nursing interventions and initiate changes in care plans.
• Perform nursing interventions
  • Administer immunizations and medications and perform other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, PPD application and interpretation, and blood pressure checks.
• Perform nurse visits independently and within the registered nurse scope of practice as outlined by the Massachusetts Board of Nursing.
• Delegates activities to a non-nurse (i.e., medical assistant) within the parameters outlined by the Massachusetts Board of Nursing https://www.mass.gov/info-details/five-rights-of-delegation.
• Adheres to productivity goals such as those around panel size, patient engagement, and nurse visits.
• Maintain accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation, in accordance with NSCH policies and protocols.
• Complete documentation within the care management platform(s) as directed by manager.
• Ensures patient quality and coding gaps are addressed and collaborates with team to help meet population health/quality goals.
• Provide coverage at any of the NSCH clinical sites as needed.
• Performs additional duties to fulfill NSCH's mission, as assigned.

Requirements

• College degree from an accredited school of nursing with current license to practice as an RN in the Commonwealth of Massachusetts.
• Current CPR certification.
• Experience working as an RN in a community health center or related setting strongly preferred.
• Ability to function effectively both as a leader, and a member of a team as well as a proven ability to work independently.
• Ability to work in a culturally-diverse environment.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Maintains high level of customer service with both patients and coworkers.
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize, and respond quickly to changes in patient and/or unit conditions.
• Spanish/Portuguese language skills are a plus.
• Experience with electronic health record, and strong computer skills required.
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.
• Position will be hybrid remote/on-site, based at Salem Family Health Center. Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. The Primary Care Team Nurse Care Manager (PC team RN CM) is a registered nurse whose primary responsibility is to manage a panel of patients on an assigned primary care team who are identified for care management. Working collaboratively with the primary care team, specialty NSCH care teams, and community care providers, the PC team RN CM coordinates the overall health care utilization for NSCH’s most vulnerable patients.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

• Communicate with members of patient’s care team outside of the health center as needed, which includes specialists or visiting nurses, to help with coordination of care.
• Serve as a liaison between NSCH and other care management programs and community-based organizations.
• In collaboration with CHWs, ensure patient access to local community resources and help link care teams/patients with the appropriate resources.
• Connect primary care team patients with needed behavioral health services, flexible services, Community Partners, respite care and other services.
• Guide care team in accessing durable medical equipment, health services, and other community-based social services for patients.
• Provide care coordination, facilitate care transitions, support the completion of referrals, and/or provide and confirm appropriate follow-up with care providers both within NSCH and with collaborating community care providers.
• Oversee hospital and emergency department discharge workflows for patients on assigned panel.
• Engage patients at their homes or other locations where the member may be located.
• Meet patients while they are in the hospital, when appropriate, to provide education and support around the discharge process and transition members into care management.
• Collaborate with specialty nursing care teams to connect patients with Hep C/HIV care, substance use disorder treatment, chronic disease/diabetes care, and anticoagulation management.
• Perform job duties of the PC Team RN as needed, which include:
• Collaborate and communicate with team primary care providers and other care team members to ensure quality and continuity of patient care on the primary care team
  • Participate and coordinate team huddles
  • Manage clinically related phone calls for the team including but not limited to: triage of same day appointments, abnormal labs, medication questions, and hospital discharges
  • Review refill requests from pharmacy and patients based on medication refill protocol; Reconcile patient medication lists and attach pertinent information necessary for provider to authorize the refill
  • Complete patient forms to the furthest extent possible, including prior authorization forms, request for VNA services, etc.
• Assess and evaluate patient care needs
  • Analyze and interpret data and make informed judgments related to patient care.
  • Evaluate outcomes of basic nursing interventions and initiate changes in care plans.
• Perform nursing interventions
  • Administer immunizations and medications and perform other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, PPD application and interpretation, and blood pressure checks.
• Perform nurse visits independently and within the registered nurse scope of practice as outlined by the Massachusetts Board of Nursing.
• Delegates activities to a non-nurse (i.e., medical assistant) within the parameters outlined by the Massachusetts Board of Nursing https://www.mass.gov/info-details/five-rights-of-delegation.
• Adheres to productivity goals such as those around panel size, patient engagement, and nurse visits.
• Maintain accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation, in accordance with NSCH policies and protocols.
• Complete documentation within the care management platform(s) as directed by manager.
• Ensures patient quality and coding gaps are addressed and collaborates with team to help meet population health/quality goals.
• Provide coverage at any of the NSCH clinical sites as needed.
• Performs additional duties to fulfill NSCH's mission, as assigned.

Requirements

• College degree from an accredited school of nursing with current license to practice as an RN in the Commonwealth of Massachusetts.
• Current CPR certification.
• Experience working as an RN in a community health center or related setting strongly preferred.
• Ability to function effectively both as a leader, and a member of a team as well as a proven ability to work independently.
• Ability to work in a culturally-diverse environment.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Maintains high level of customer service with both patients and coworkers.
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize, and respond quickly to changes in patient and/or unit conditions.
• Spanish/Portuguese language skills are a plus.
• Experience with electronic health record, and strong computer skills required.
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.
• Position will be hybrid remote/on-site, based at Salem Family Health Center. Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have a full-time opening for a Patient Service Representatives (Front Desk) for our Gloucester Family Health Center. The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

• Provides outstanding customer service, both to internal and external customers
• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed
• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need
• Verify and update patient demographic and insurance information
• Maintain an organized and clean work areas and waiting room
• Provides translation services as needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• Adhering to HIPAA rules including maintaining strict patient confidentiality.
• Copies and faxes documents as needed
• Performing additional duties to fulfill NSCH's mission, as assigned.

Requirements

• High School diploma or equivalent
• A minimum of two (2) years’ of customer service experience preferably in a medical setting or office environment
• English and Spanish or Portuguese is a plus.
• Demonstrated work history of reliability, good attendance and positive attitude
• Detail-oriented and thorough
• Willingness and ability to learn new technologies; phone system, GE Centricity for medical appointments, Dentrix for dental appointments
• Warm and professional telephone manner; good memory and patience
• Ability to multi-task and follow-up to complete tasks
• Ability to be courteous, efficient, effective, and patient in a fast paced environment
• Maintain strict adherence to the NSCH Confidentiality policy
• Incorporate NSCH Mission and Values into daily activities
• Comply with all NSCH personnel policies and procedures
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Competency in working with Microsoft Office Suite and GE Centricity is a plus.
• Completion of NSCH required Compliance Training before the deadline.

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

 Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We currently have an opening for a School Based Behavioral Health Clinician Hybrid In-Person and Telehealth provider. Under the direction of Director of School Based Health, the School Based Behavioral Health Clinician Hybrid In-Person and Telehealth provider is a Masters level licensed clinician provides both tele-behavioral health and in-person behavioral health services to children, adolescents and families in Peabody and Salem primary, middle and high schools. This position is a full-time school year position, with additional 80 summer hours for continuation of services.  

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf 

Duties/Responsibilities:

• Provide crisis intervention, intake, diagnostic assessment, treatment planning to patients and outpatient psychotherapy services (individual, families, group).
• Provide consultation to primary care and school staff pertaining to the behavioral health needs and treatment goals of their patients.
• Network/collaborate with community leaders, health care providers, community-based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.
• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.
• Shares best practices and expertise with both school and NSCH staff.
• Works in collaboration and under the direction of the school-based site manager (if applicable).
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact.
• Attends in-service training for ongoing licensure requirement and complies with all policies for compliance and documentation.
• Participate in supervision, team and staff meetings, on committees and task forces, as required.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.
• Perform additional duties to fulfill NSCH's mission, as assigned.

Requirements

• Current MA LICSW, LMHC, LMFT, or Psy.D licensed required.
• School based health experience preferred.
• Demonstrated strong communication skills with individuals and/or groups.
• Strong analytical, problem solving, planning and prioritization skills.
• Experience preferred of Electronic Health Records and in Microsoft Office.
• Experience using telehealth platforms.
• Self-motivated and self-directed to work within a team and work independently.
• Maintain CEU’s as required by the state.
• Bilingual Spanish/Portuguese preferred.
• Reliable transportation. 
• Completion of NSCH required Compliance Training before the deadline 

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org. 

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

$5,000 Sign On Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for an advanced practitioner. Under the general direction of the Chief Clinical Officer (CCO) and the direct supervision of the Medical Director, the advanced practitioner will provide continuing and comprehensive health care for the individual and family across all ages and genders. Within the context of Patient Centered Medical Home (PCMH) policies and procedures.  The clinician will exercise individual initiative and independent action to ensure high quality and comprehensive primary care. The two central tenets of PCMH lie in team-based care and care coordination. The advanced practitioner is expected to function as integral part of the Primary Care Team (PCT), as a leader and an engaged team member.    

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

•   Works as an integral member of the PCT, which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.
• Conducts a program of care within their discipline’s scope of practice and in collaboration with physician staff, with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Renders services to patients of NSCH in a competent, professional and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• The advanced practitioner will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities. PCMH relies on each PCT to act on data provided to it, to continuously improve the quality of care.
• Scope of practice for invasive procedures will be established on the date of hire. New procedures can only be added with the written approval of the (associate) medical director and the CCO.
• Adheres to the documentation standards set for NSCH staff.
• Performs emergency treatment consistent with established policies and procedures accepted standards of care.
• Assumes "on call" responsibilities for NSCH.
• Participates in extended access to patient care as needed.
• Participates in and complies with all policies, procedures and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate.
• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.
• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations and policies of any hospital or facility of which you are granted privileges; and all applicable state and federal law.
• Fulfills the expectations of the advanced practitioner position including other duties as needed. 

Requirements

• Current NP/PA Massachusetts License.
• Certification in respective specialty.
• Two years working as a licensed NP/PA in an ambulatory care setting; experience in a Community Health Center preferred.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Proven ability to work in a fast-paced environment, with excellent time management skills.
• Ability to work in a culturally diverse environment.
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care.
• Demonstrated interpersonal relationship skills.
• Fluent in Spanish and/or Portuguese a plus.
• Competency in working with Microsoft Office Suite and Epic is a plus.
• Reliable transportation and the ability to travel between sites as needed is required. 

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org. 

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

$5,000 Sign On Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for an advanced practitioner. Under the general direction of the Chief Clinical Officer (CCO) and the direct supervision of the Medical Director, the advanced practitioner will provide continuing and comprehensive health care for the individual and family across all ages and genders. Within the context of Patient Centered Medical Home (PCMH) policies and procedures. The clinician will exercise individual initiative and independent action to ensure high quality and comprehensive primary care. The two central tenets of PCMH lie in team-based care and care coordination. The advanced practitioner is expected to function as integral part of the Primary Care Team (PCT), as a leader and an engaged team member.    

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

• Works as an integral member of the PCT, which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.
• Conducts a program of care within their discipline’s scope of practice and in collaboration with physician staff, with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Renders services to patients of NSCH in a competent, professional and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• The advanced practitioner will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities. PCMH relies on each PCT to act on data provided to it, to continuously improve the quality of care.
• Scope of practice for invasive procedures will be established on the date of hire. New procedures can only be added with the written approval of the (associate) medical director and the CCO.
• Adheres to the documentation standards set for NSCH staff.
• Performs emergency treatment consistent with established policies and procedures accepted standards of care.
• Assumes "on call" responsibilities for NSCH.
• Participates in extended access to patient care as needed.
• Participates in and complies with all policies, procedures and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate.
• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.
• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations and policies of any hospital or facility of which you are granted privileges; and all applicable state and federal law.
• Fulfills the expectations of the advanced practitioner position including other duties as needed. 

Requirements

•  Current NP/PA Massachusetts License.
• Certification in respective specialty.
• Two years working as a licensed NP/PA in an ambulatory care setting; experience in a Community Health Center preferred.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Proven ability to work in a fast-paced environment, with excellent time management skills.
• Ability to work in a culturally diverse environment.
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care.
• Demonstrated interpersonal relationship skills.
• Fluent in Spanish and/or Portuguese a plus.
• Competency in working with Microsoft Office Suite and Epic is a plus.
• Reliable transportation and the ability to travel between sites as needed is required.
• Competency in working with Microsoft Office Suite and Electronic Medical Records systems, familiarity with Epic is a plus.
• Reliable transportation and the ability to travel between sites as needed is required.
• Completion of NSCH compliance trainings.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org. 

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are seeking a skilled IT Support Specialist L1 who is knowledgeable in Azure, Active Directory, Meraki, VPN, EMR systems like Epic, and HIPAA regulations to aid our company's end-users. The successful candidate will provide technical support, troubleshooting, and problem-solving assistance for NSCH. They will work closely with our IT team, healthcare providers, and other departments to ensure the smooth operation of our IT infrastructure and provide excellent customer service to our end-users while maintaining compliance with HIPAA regulations.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

• Provide Level 1 support for Azure, Active Directory, Meraki, VPN, and EMR related issues to end-users.
• Troubleshoot and resolve technical issues related to Azure, Active Directory, Meraki, VPN, and EMR systems, including login and access issues, permissions, security concerns, and connectivity issues.
• Manage and maintain Azure, Active Directory, Meraki, and VPN configurations, user accounts, groups, and permissions.
• Collaborate with other IT team members to identify and resolve complex issues.
• Monitor and maintain Azure, Active Directory, Meraki, and VPN environments to ensure high availability and performance.
• Participate in testing and implementation of Azure, Active Directory, Meraki, and VPN related projects.
• Document solutions to recurring issues, troubleshooting steps, and procedures.
• Work collaboratively with members of the IT Department, and provide excellent customer service and communication to end-users and healthcare providers.
• Provide support for user and equipment set-up, repair and delivery.  
• Manage and organize IT inventory.
• Ensure compliance with HIPAA regulations in all IT activities.
• Attend/complete all required trainings and participate in meetings as required.  
• Perform additional duties as requested to fulfill NSCH’s mission.

Requirements

• Associate's degree in Computer Science or a related field, or equivalent work experience.
• 1-2 years of experience in IT support with a focus on Azure, Active Directory, Meraki, VPN, EMR systems like Epic, and HIPAA regulations.
• Strong knowledge of Azure, Active Directory, Meraki, VPN, and EMR systems concepts, including account management, group policy, security, and authentication protocols. Epic EMR is a plus.
• Familiarity with HIPAA regulations and ability to maintain compliance in all IT activities.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Azure, Active Directory, Meraki, VPN, and EMR certification is a plus.
• Ability to work with minimum supervision and interact with employees at all levels throughout the organization. Participate in intra and interdepartmental collaboration, and handle multiple tasks concurrently to meet deadlines.
• Proven analytical and problem-solving skills. Ability to do report writing, take meeting notes, and update/change/make project plans.
• Excellent communication skills, oral and written, interpersonal, organizational, and computer skills.
• Proficient with Excel, Word, and Outlook.
• The desire and willingness to learn other IT projects, functions, and actively engage in projects that might be new to you.
• Ability to access all program locations (including travel to our sites).
• Ability to work on-site up to 5 days a week. Flexibility to work from various sites and/or remotely as needed to meet business needs.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Employee & New Hire Referral Bonus Behavioral Health Providers:

Through this unique program, Employees and New Hire BH providers will be paid $2,000 after the new hire successfully completes 90 days of employment with NSCH. Part-time referrals will be prorated.

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are looking for a Masters level licensed clinician to provide behavioral health services to children, adolescents and families in Peabody and Salem primary, middle and high schools. This position is a full-time school year position, with additional summer hours for continuation of services. This individual will report to the Director of School Base Health.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf 

Duties/Responsibilities:

• Provide crisis intervention, intake, diagnostic assessment, treatment planning to patients and outpatient psychotherapy services (individual, families, group).
• Provide consultation to primary care and school staff pertaining to the behavioral health needs and treatment goals of their patients.
• Network/collaborate with community leaders, health care providers, community-based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.
• Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.
• Shares best practices and expertise with both school and NSCH staff.
• Works in collaboration and under the direction of the school-based site manager (if applicable).
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 
• Attends in-service training for ongoing licensure requirement, and complies with all policies for compliance and documentation.
• Participate in supervision, team and staff meetings, committees and task forces, as required.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.
• Perform additional duties to fulfill NSCH's mission, as assigned.

Requirements

• Current MA LICSW or Psy.D licensed required.
• School based health experience preferred.
• Demonstrated strong communication skills with individuals and/or groups.
• Strong analytical, problem solving, planning and prioritization skills.
• Electronic Health Records experience preferred and proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.).
• Self-motivated  and self-directed to work within a team and work independently
• Maintain CEU’s as required by the state. 
• Bilingual Spanish/Portuguese preferred. 
• Completion of NSCH required Compliance Training before the deadline 

Please note: North Shore Community Health (NSCH) requires all employees to be maximally vaccinated against COVID-19, including receipt of the COVID-19 booster shot, as a condition of employment, unless a religious or medical exception is granted. All prospective employees will be required to be maximally vaccinated before the first day of employment. Proof of vaccination record must be provided with pre-hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org.

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 
For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We are seeking a skilled Senior IT Support Specialist who is an expert in Azure, Active Directory, Meraki, VPN, and EMR systems like Epic to lead and provide technical assistance to our company's end-users. The successful candidate will work closely with IT leadership, providing guidance and mentorship to other team members, and ensure the smooth operation of our IT Infrastructure at NSCH. They will work closely with our IT team, healthcare providers, and other departments to maintain compliance with HIPAA regulations and provide excellent customer service to our end-users.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

• Provide Level 1 and Level 2 support for Azure, Active Directory, Meraki, VPN, VoIP, Printing, and EMR related issues to end-users.
• Troubleshoot and resolve complex technical issues related to Azure, Active Directory, Meraki, VPN, and EMR systems, including login and access issues, permissions, security concerns, and connectivity issues.
• Manage and maintain Azure, Active Directory, Meraki, and VPN configurations, user accounts, groups, and permissions.
• Collaborate with other IT team members to identify and resolve complex issues and participate in testing and implementation of IT projects.
• Monitor and maintain all the production environments to ensure high availability and performance.
• Document solutions to recurring issues, troubleshooting steps, and procedures.
• Work collaboratively with the other members of the IT department and provide excellent customer service and communication to end-users and healthcare providers.
• Ensure compliance with HIPAA regulations in all IT activities and maintain up-to-date knowledge of HIPAA regulations.
• Evaluate and recommend new technologies, tools, and methodologies to improve the IT support team's performance and efficiency.
• Conduct training sessions for end-users and IT support team members on new technologies and tools.
• Attend/complete all required trainings and participate in meetings as required.  
• Perform additional duties as requested to fulfill NSCH’s mission.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.
• 3-5 years of experience in IT support with a focus on Azure, Active Directory, Meraki, VPN, EMR systems like Epic, and HIPAA regulations.
• Strong knowledge of Azure, Active Directory, Meraki, VPN, and EMR systems concepts, including account management, group policy, security, and authentication protocols.
• Familiarity with cloud VoiP systems such as Dialpad. 
• Familiarity with HIPAA regulations and ability to maintain compliance in all IT activities.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Azure, Active Directory, Meraki, VPN, and EMR certification is a plus.
• Ability to work with minimum supervision and interact with employees at all levels throughout the organization. Participate in intra and interdepartmental collaboration, and handle multiple tasks concurrently to meet deadlines.
• Proven analytical and problem-solving skills. Ability to do report writing, take meeting notes, and update/change/make project plans.
• Excellent , oral and written communication skills, interpersonal, organizational, and computer skills. 
• Proficient with Excel, Word, and Outlook.
• The desire and willingness to learn other IT projects, functions, and actively engage in projects that might be new to you.
• Ability to access all program locations (including travel to our sites).  
• Ability to work on-site 5 days a week. Flexibility to work from various sites and/or remotely as needed to meet business needs. 
• Commitment to NSCH’s mission and values

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

$5,000 Sign On Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for an advanced practitioner. Under the general direction of the Chief Clinical Officer (CCO) and the direct supervision of the Medical Director, the advanced practitioner will provide continuing and comprehensive health care for the individual and family across all ages and genders. Within the context of Patient Centered Medical Home (PCMH) policies and procedures. The clinician will exercise individual initiative and independent action to ensure high quality and comprehensive primary care. The two central tenets of PCMH lie in team-based care and care coordination. The advanced practitioner is expected to function as integral part of the Primary Care Team (PCT), as a leader and an engaged team member.    

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

• Works as an integral member of the PCT, which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.
• Conducts a program of care within their discipline’s scope of practice and in collaboration with physician staff, with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Renders services to patients of NSCH in a competent, professional and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• The advanced practitioner will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities. PCMH relies on each PCT to act on data provided to it, to continuously improve the quality of care.
• Scope of practice for invasive procedures will be established on the date of hire. New procedures can only be added with the written approval of the (associate) medical director and the CCO.
• Adheres to the documentation standards set for NSCH staff.
• Performs emergency treatment consistent with established policies and procedures accepted standards of care.
• Assumes "on call" responsibilities for NSCH.
• Participates in extended access to patient care as needed.
• Participates in and complies with all policies, procedures and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate.
• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.
• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations and policies of any hospital or facility of which you are granted privileges; and all applicable state and federal law.
• Fulfills the expectations of the advanced practitioner position including other duties as needed. 

Requirements

• Current NP/PA Massachusetts License.
• Certification in respective specialty.
• Two years working as a licensed NP/PA in an ambulatory care setting; experience in a Community Health Center preferred.
• Ability to work effectively both independently and as part of a team.
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Proven ability to work in a fast-paced environment, with excellent time management skills.
• Ability to work in a culturally diverse environment.
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care.
• Demonstrated interpersonal relationship skills.
• Fluent in Spanish and/or Portuguese a plus.
• Competency in working with Microsoft Office Suite and Epic is a plus.
• Reliable transportation and the ability to travel between sites as needed is required.
• Competency in working with Microsoft Office Suite and Electronic Medical Records systems, familiarity with Epic is a plus.
• Reliable transportation and the ability to travel between sites as needed is required.
• Completion of NSCH compliance trainings. 

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org. 

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for an RN Care Manager to work in an integrated care model of primary care, chronic pain management, and substance use disorder. Under the supervision of the SUD RN Nurse Manager, the RN Care Manager will provide care management and coordination of the plan of care for those NSCH patients who are living with chronic pain. In close collaboration with the Primary Care Team, , as well as with our in-house behavioral health provider and our partners in the community, the RN Care Manager will provide and coordinate daily and long term care of patients with chronic pain and assist them in coordination of all available treatment modalities. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

•   Provide direct patient care within the scope of the RN license. 
• In addition to chronic pain management, the chronic pain RN Care Manager will be expected to coordinate screening to track      some chronic disease measures while working closely with the primary care team.
• Supports the primary care team as staffing needs dictate including, but not limited to triage, nursing desktop management,      and chronic disease management within the scope of the RN license
• Assist in the development of clinical policies and patient flow design, with particular attention to protocols around screening and risk stratification.
• Participate in developing the workflow for communication with PCPs as well as with Suboxone certified physicians.
• Maintain and deepen our relationship with our most common behavioral health partners
• Document patient encounters within 48 hours in the NSCH EHR (Epic).
• Ensure documentation is clear, objective and reflects the delivery of safe, quality care.
• Utilize DRVS registries and EHR data to optimize the medical care of patients in treatment for substance use disorder,      enhancing preventive care and the ongoing treatment of chronic issues.
• Establish and maintain an ongoing positive working relationship with all members of the care team.
• Collaborate with other staff regarding pertinent patient issues including primary care concerns, chronic disease      management, and chronic pain concerns.
• Respect and maintain patient confidentiality in all aspects for care including electronic information.
• Respect patients taking daily medication for pain and/or in substance use treatment and exhibit a supportive, non-judgmental      attitude.
• Contribute to the PCMH based efforts to care for the patient.
• Consistently exhibit behavior and communication skills that demonstrate NSCH’s commitment to high quality customer service,      including quality care and concern with each and every internal and external customer.
• Exhibits consistent, high level of attention to detail.
• Responds appropriately or seeks support when confronted with cultural biases or conflicts.
• Demonstrate the flexibility to work at all NSCH sites as staffing needs dictate.
• Other duties as assigned

Requirements

• RN with current MA license
• 3 – 5 years of experience with preference given to those working in community health or with chronic pain.
• Supportive and non-judgmental attitude in regards to dealing with patients in recovery and relapse
• Experience in an ambulatory care setting required
• Bilingual preferred (Spanish/English).
• Case management experience strongly preferred with experience in substance use disorder treatment services or chronic pain management, although initial training and ongoing education will be provided.
• Proven skills and knowledge base necessary for clinical decision making and care delivery.
• Computer literate and proficient in Microsoft Office applications (Excel and Word).
• Maintains strict adherence to the NSCH Confidentiality policy.
• Incorporates NSCH Guiding Principles and Mission Statement into daily activities.
• Complies with all NSCH personnel policies and procedures.
• Strong analytical, problem solving, planning and prioritization skills.
• Extremely detail-oriented in both verifying own work as well as the work of others.
• Must have reliable transportation to get to all sites and meetings as needed

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

$2000 Employee & New Hire Referral Bonus!!

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

 
Employee & New Hire Referral Bonus Register Nurse):

Through this unique program, Employees and New Hire RNs will be paid $2,000 after the new hire successfully completes 90 days of employment with NSCH. Part-time referrals will be prorated.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

 
Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

 
Vision

Healthy People | Vibrant Communities

 
Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. 

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf.

Responsibilities: 

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care
• Analyzes and interprets data and making informed judgments related to patient care
• Evaluates outcomes of basic nursing interventions and initiates changes in care plans
• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic
• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill
• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks
• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation
• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms
• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health
• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care
• Manages vaccination supply and ordering, including proper vaccination storage and handling.
• Uses information about data trends for self-directed learning and performance improvement.
• Provides coverage at other NSCH clinical sites or call center as needed.
• Performing additional duties to fulfill NSCH's mission, as assigned.

Requirements

• College Degree from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts
• Current CPR certification
• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently
• Ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Approaches work with an eye for problem-solving and with a positive attitude
• Maintains high level of customer service with both patients and coworkers
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.
• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese.
• Experience with and proficiency in use of electronic health record and strong computer skills required.
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.
• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required. Some evening and Saturday hours required. 
• Completion of NSCH required Compliance Training before the deadline.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org. 

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. The Primary Care Team Nurse Care Manager (PC team RN CM) is a registered nurse whose primary responsibility is to manage a panel of patients on an assigned primary care team who are identified for care management. Working collaboratively with the primary care team, specialty NSCH care teams, and community care providers, the PC team RN CM coordinates the overall health care utilization for NSCH’s most vulnerable patients.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

• Communicate with members of patient’s care team outside of the health center as needed, which includes specialists or visiting nurses, to help with coordination of care.
• Serve as a liaison between NSCH and other care management programs and community-based organizations.
• In collaboration with CHWs, ensure patient access to local community resources and help link care teams/patients with the appropriate resources.
• Connect primary care team patients with needed behavioral health services, flexible services, Community Partners, respite care and other services.
• Guide care team in accessing durable medical equipment, health services, and other community-based social services for patients.
• Provide care coordination, facilitate care transitions, support the completion of referrals, and/or provide and confirm appropriate follow-up with care providers both within NSCH and with collaborating community care providers.
• Oversee hospital and emergency department discharge workflows for patients on assigned panel.
• Engage patients at their homes or other locations where the member may be located.
• Meet patients while they are in the hospital, when appropriate, to provide education and support around the discharge process and transition members into care management.
• Collaborate with specialty nursing care teams to connect patients with Hep C/HIV care, substance use disorder treatment, chronic disease/diabetes care, and anticoagulation management.
• Perform job duties of the PC Team RN as needed, which include:
• Collaborate and communicate with team primary care providers and other care team members to ensure quality and continuity of patient care on the primary care team
  • Participate and coordinate team huddles
  • Manage clinically related phone calls for the team including but not limited to: triage of same day appointments, abnormal labs, medication questions, and hospital discharges
  • Review refill requests from pharmacy and patients based on medication refill protocol; Reconcile patient medication lists and attach pertinent information necessary for provider to authorize the refill
  • Complete patient forms to the furthest extent possible, including prior authorization forms, request for VNA services, etc.
• Assess and evaluate patient care needs
  • Analyze and interpret data and make informed judgments related to patient care.
  • Evaluate outcomes of basic nursing interventions and initiate changes in care plans.
• Perform nursing interventions
  • Administer immunizations and medications and perform other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, PPD application and interpretation, and blood pressure checks.
• Perform nurse visits independently and within the registered nurse scope of practice as outlined by the Massachusetts Board of Nursing.
• Delegates activities to a non-nurse (i.e., medical assistant) within the parameters outlined by the Massachusetts Board of Nursing https://www.mass.gov/info-details/five-rights-of-delegation.
• Adheres to productivity goals such as those around panel size, patient engagement, and nurse visits.
• Maintain accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation, in accordance with NSCH policies and protocols.
• Complete documentation within the care management platform(s) as directed by manager.
• Ensures patient quality and coding gaps are addressed and collaborates with team to help meet population health/quality goals.
• Provide coverage at any of the NSCH clinical sites as needed.
• Performs additional duties to fulfill NSCH's mission, as assigned.

Requirements

• College degree from an accredited school of nursing with current license to practice as an RN in the Commonwealth of Massachusetts.
• Current CPR certification.
• Experience working as an RN in a community health center or related setting strongly preferred.
• Ability to function effectively both as a leader, and a member of a team as well as a proven ability to work independently.
• Ability to work in a culturally-diverse environment.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Maintains high level of customer service with both patients and coworkers.
• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.
• Must be able to recognize, and respond quickly to changes in patient and/or unit conditions.
• Spanish/Portuguese language skills are a plus.
• Experience with electronic health record, and strong computer skills required.
• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders.
• Position will be hybrid remote/on-site, based at Salem Family Health Center. Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

 North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Physician. Under the general direction of the Chief Clinical Officer (CCO) and the direct supervision of the Medical Director, the physician will provide continuing and comprehensive health care for the individual and family across all ages and genders. Within the context of Patient Centered Medical Home (PCMH) policies and procedures and within standards of care for each respective specialty (Family Medicine, Internal Medicine, Pediatrics, Psychiatry, Obstetrics and Gynecology), the clinician will exercise individual initiative and independent action to ensure high quality and comprehensive primary care. The two central tenets of PCMH lie in team-based care and care coordination. The physician is expected to function as integral part of the Primary Care Team (PCT), as a leader and an engaged team member. 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care. 

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization. 

Mission 

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy 

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage 

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment 

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf  

Responsibilities 

• NSCH hires board-certified physicians because of their advanced medical education and clinical training. To that end, physicians at NSCH have the highest level of medical expertise on our care teams. Physicians are expected to support advanced practitioner (AP) staff, nursing staff, and other clinical support staff by providing the safest and highest quality of patient care possible. Physicians will support all other clinical staff with clinical assessments, diagnostic clarification, and treatment plan development on an as-needed basis.
• Works as an integral member of the PCT which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and      responsibility of the position, the physician is expected to display exemplary communication skills and to lead by example.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• The physician will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder.
• Renders services to patients of NSCH in a competent, professional and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities. PCMH relies on each PCT to act on data provided to it, to continuously improve the quality of care.
• Physicians with osteopathic training perform manipulation within the scope of their practice.
• Scope of practice for invasive procedures will be established on the date of hire. New procedures can only be added with the written approval of the (associate) medical director and the CCO.
• Adheres to the documentation standards set for NSCH staff.
• Performs emergency treatment consistent with established policies and procedures accepted standards of care.
• Assumes "on call" responsibilities, evening and weekend coverage for NSCH.
• Participates in extended access to patient care as needed.
• Attends scheduled meetings in hospitals and NSCH. Each Physician is expected to maintain good standing within his or her specialty department either at MGB Salem Hospital or the Lahey-BI Beverly Hospital and/or Addison Gilbert Hospital.
• Attends scheduled meetings, maintains good standing, and complies with all policies and procedures of NSCH and any hospital or facility where privileges have been granted.
• Participates in and complies with all policies, procedures and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate.
• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.
• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations and policies of any hospital or facility of which you are granted privileges; and all applicable state and federal law.
• Fulfills the expectations of the physician position including other duties as needed.

Requirements

• MD/DO required with current Massachusetts License.
• Board Certified in his or her specialty.
• 1 year working as a physician in an ambulatory setting preferred.
• Ability to work effectively both independently and as part of a team.
• Proven ability to work in a fast-paced environment, with excellent time management skills.
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Ability to work in a culturally diverse environment.
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care.
• Demonstrated interpersonal relationship skills.
• Fluent in Spanish and/or Portuguese a plus.
• Competency in working with Microsoft Office Suite and Epic is a plus.
• Reliable transportation and the ability to travel between sites as needed is required.  

 As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org. 

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. The IT/Health Information Management Analyst I position will require expertise and/or certification in Epic HIM functions; a strong knowledge of Epic HIM security, Chart Corrections, Data Integrity, duplicate patients, and BTG access/functionality is preferred. The IT/HIM Analyst I will work as an analyst with our Epic IT/HIM team to support HIM functions and health center end users in their daily use of Epic, resolving tickets, participating in Epic meetings, troubleshooting basic Epic issues with end users, and assignments on system projects that require an HIM Analyst. The IT/HIM Analyst I resource will also work to assist end users with connecting and signing into Citrix/Epic as well as working with HR and end user managers to ensure that the documentation for submitting new, terminating, or changing Epic accounts is submitted and processed correctly. The IT/HIM Analyst I will be assigned other IT projects or requests putting together training documentation or job aids, testing/validation in ongoing Epic data integrations, and managing other small IT applications such as DocuSign, Relias, or Zoom.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

• Acts as the primary support contact to application’s end-users for HIM activities such as potential duplicate patients, merges, chart corrections, overlays, data integrity, interface errors, system maintenance, and other HIM activities.
• Perform in-depth analysis and data collection of report details and other technical issues associated with Epic HIM.
• Perform maintenance tasks (error queues, reviews, etc.) and participates in development, execution, and sign off of system testing.
• Develop and maintain detailed documentation on system configurations and technical components.
• Acts as system admin to work with managers to submit requests for Epic accounts, access, and training tracts for end users.
• Works with and troubleshoots for end users’ Epic connectivity issues such as logging into Citrix and signing into Epic.
• Identify potential system enhancement needs, and introduce best practice options for future state workflows and processes.
• Identify issues that arise in their application area as well as issues that impact other application teams and working to resolve them.
• Guide and create workflow, including design, build, and testing the system.
• Analyze technical issues associated with EMR.
• Serves as a liaison between end users’ workflow needs and implementation staff and assists the end users in connecting with higher level Epic support.
• Maintain regular communication with EMR representatives, as well as participating in weekly project team meetings.
• Work with EMR Representatives and Organization’s business community, and end-users to ensure the system meets the organizations business needs.
• Participate in training and working with end users.
• Documenting troubleshooting and resolutions via ticketing system.
• Conduct weekly communication with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.
• Maintain HIPAA compliance.
• Attend/complete all required trainings and participate in meetings as required.  
• Perform additional duties as requested to fulfill NSCH’s mission.

Requirements

• Bachelor's degree in Computer Science or a related field, or equivalent work experience.
• 1-2 years of experience in Epic and other HIM roles.
• 1-2 years of experience in IT support or helpdesk functions
• In depth knowledge of Epic, HIM processes, and functions.
• EMR Certification for Epic HIM is a plus.
• Experience with Epic and relevant clinical systems.
• Strong ability to convey technical information to non-technical customers and good listening to translate in the other direction.
• Knowledge of healthcare industry, healthcare information systems, and practices.
• Proficient with MS Office applications, including Word, Excel, Visio, Project, and PowerPoint.
• Ability to work with minimum supervision and interact with employees at all levels throughout the organization. Participate in intra and interdepartmental collaboration, and handle multiple tasks concurrently to meet deadlines.
• Proven analytical and problem-solving skills.  Ability to do report writing, meeting minutes, and update/change/make project plans.
• Excellent oral and written communication skills, interpersonal, organizational, and computer skills.
• Proficient with Excel, Word, and Outlook.
• The desire and willingness to learn other IT projects, functions, and actively engage in projects that might be new to you.
• Ability to access all program locations (including travel to our sites).

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

$5,000 Sign on Bonus!!

Opportunity Overview

 North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We have an opening for a Float Advanced Practitioner – Nurse Practitioner / Physician Assistant. Under the general direction of the Chief Clinical Officer (CCO) and the direct supervision of the (Associate) Medical Director, the float advanced practitioner will provide comprehensive health care for the individual and family across all ages and genders within the context of Patient Centered Medical Home (PCMH) policies and procedures.  The clinician will exercise individual initiative and independent action to ensure high quality and comprehensive outpatient medical care and after-hours coverage. The two central tenets of PCMH lie in team-based care and care coordination. The float advanced practitioner is expected to function as an integral part of the care team, as a leader and an engaged team member.  

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities

• Works as an integral member of the care team, which includes careful attention to customer service, population management, appropriate delegation and participation in the health center's quality initiatives. Because of the inherent authority and responsibility of the position, the night float advanced practitioner is expected to display exemplary communication skills and to lead by example.
• Conducts a program of care within their discipline’s scope of practice and in collaboration with physician staff, with responsibility for examination, diagnosis and treatment of patients. Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• At the direction of the (associate) medical director / CCO, works with the primary care team to provide patient access during normal business hours and coverage for after-hours care on an as needed basis. NB: After-hours care provides patients with access to clinical triage and emergency advice with referral to an urgent care or emergency department, outside of regular operations hours.
• Renders services to patients of NSCH in a competent, professional and ethical manner; makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• The float advanced practitioner will prescribe buprenorphine containing medications as needed for the safe care of patients living with opioid use disorder.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Participates in health promotion and disease prevention activities including screening, immunization and health education events sponsored by NSCH.
• Takes part in quality assurance and patient care assessment activities.  PCMH relies on each care team to act on data provided to it, to continuously improve the quality of care.
• Scope of practice for invasive procedures will be established on the date of hire. New procedures can only be added with the written approval of the (associate) medical director and the CCO.
• Adheres to the documentation standards set for NSCH staff.
• Performs emergency treatment consistent with established policies and procedures accepted standards of care.
• Participates in and complies with all policies, procedures and reimbursement plans related to MassHealth and other state and federal reimbursement programs or commercial payors with which NSCH may contract or affiliate.
• Participation in and compliance with all policies and procedures related to Medicare, Medicaid, other federal and state reimbursement programs, Blue Cross/Blue Shield, and the payment plan of any commercial insurer, health maintenance organization, preferred provider organization, accountable health plan, or other health benefit program with which NSCH may contract or affiliate.
• Must comply with all NSCH policies and procedures; all bylaws, rules, regulations and policies of any hospital or facility of which you are granted privileges; and all applicable state and federal law.
• Fulfills the expectations of the advanced practitioner position including other duties as needed.   

Requirements

• Current NP/PA Massachusetts License.
• Board Certified in respective specialty.
• One year working as a licensed NP/PA in an ambulatory care setting; experience in a Community Health Center preferred.
• Ability to work effectively both independently and as part of a team.
• Excellent communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members.
• Proven ability to work in a fast-paced environment, with excellent time management skills.
• Demonstrated ability to work in a culturally diverse environment.
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care.
• Demonstrated interpersonal relationship skills.
• Fluent in Spanish and/or Portuguese a plus.
• Competency in working with Microsoft Office Suite and Electronic Medical Records systems, familiarity with Epic is a plus.
• Reliable transportation and the ability to travel between sites as needed is required
• Completion of NSCH compliance trainings. 

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org. 

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

North Shore Community Health (NSCH) is an industry leader in exceptional delivery of community healthcare. We currently have a full-time opening for a Behavior Health Provider. The Behavioral Health Provider is a Masters or doctoral level licensed clinician providing behavioral health services at North Shore Community Health. This position is under the direction of Director of Behavioral Health. 

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate and high performing community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

RESPONSIBILITIES 

• Provides intake, diagnostic assessment, treatment planning to primary care North Shore Community Health patients with chronic medical, behavioral health and/or substance use issues
• Provides outpatient psychotherapy services (individual, families, group).
• Provide crisis intervention
• Provide consultation to primary care and dental staff pertaining to the behavioral health needs of their patients.
• Shares best practices and expertise to NSCH staff
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 
• Attends in-service training for ongoing licensure requirement
• Complies with all policies for compliance and documentation. 
• Participate in supervision and team and staff meetings, as appropriate.
• Participates on committees and task forces as appropriate.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.

Requirements

• LICSW or PsyD required
• Demonstrated strong communication skills with individuals and/or groups
• Experience preferred of Electronic Health Records and in Microsoft Office 
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCH values, principles and mission statement into daily activities
• Complies with all NSCH personnel policies and procedures
• Self-motivated and self-directed to work within a team and work independently
• Maintain CEU’s as required by the state
• Completion of NSCH required Compliance Training before the deadline

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org. 

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health 

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

 
For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

Reporting to the Chief Clinical Officer (CCO), the Primary Care Medical Director participates in the local clinical leadership and management of primary care teams at (SFHC/PFHC/GFHC).  The Primary Care Medical Director is a vital leader at NSCH and assists in the execution of the strategic plan, mission, and vision of the organization. The Primary Care Medical Director leads by example while caring for patients, and focuses on ongoing continuous improvement including reaching quality, operational, risk management and patient satisfaction and team wellness goals.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

Patient Care and Work Flows

• Fulfills all responsibilities of the physician or advanced practitioner role described in the applicable physician/advanced practitioner job description.
• Coordinates and oversees the daily flow of work, and helps to manage providers’ work schedules, assignments, and coverage.
• Collaboratively develops, implements and revises policies, procedures and protocols affecting medical practice, quality of care, and patient safety in order to meet standards of care, improve work efficiency, and improve the patient experience.
• Establishes coordinated communication between all care team roles to ensure timely and appropriate response to patient needs. 

Personnel Management

• Directs and supports employees’ daily work activities. Participates in the following employment actions in collaboration with Human Resources: interviewing, hiring, on-boarding, staffing, training, and corrective action. These duties may be in      collaboration with the site triad of leadership (nurse manager and practice manager) 
• Conducts performance reviews on all direct reports and contributes to the performance reviews of interdisciplinary team members.

o Provides timely feedback to staff on their job performance

o Ensures staff’s adherence to policy, procedures and workflows of NSCH

o Trains management staff to ensure they are leading their respective teams in accordance with performance   

        expectations, goals set for their jobs, NSCH values, policies, procedures and workflows.

• In collaboration with the Director of Compliance, responds to, investigates, and resolves staff and patient questions and grievances 
• Ensures provider compliance with clinical policies and procedures including the proper usage of EMR, fulfillment of documentation expectations, and timely medical billing practices
• Monitors quality of provider care utilizing chart reviews and provides clinical consultation and judgment where appropriate.
• Coordinates and executes peer reviews in accordance with NSCH policy 
• Responsible for ensuring compliance to regulatory requirements including HRSA, HPAA, DPH, and FTCA.

Site and Program Management

• Collaborates with Operations Team and the triad of site leadership to create and monitor providers' schedules ensuring appropriate patient access to services
• Participates in the development of Primary Care Team assignments and patient empanelment.
• In collaboration with the site triad of leadership ensures timely submission of scheduled time off requests for primary care staff in accordance with NSCH policies and procedures.
• Ensures short-term schedule adjustments are made for provider vacations and/or absences and that any rescheduling of patient visits occurs in a timely way.
• Helps to plan and participates in site staff meetings in collaboration with the clinical nurse manager and practice manager 
• Leads continuous improvement projects which are in alignment with NSCH’s annual quality improvement and strategic plans
• Collaborates with the CCO, other Clinical Directors and NSCH staff on grant-specific projects, including the development of work plans, monitoring quality measures, and implement measures to improve outcomes related to various clinical measures

Fiscal/Budget Management

• In collaboration with Leadership Team and Finance staff, is responsible for planning, monitoring, and managing department budget. 
• In coordination with operational and nursing leadership, manage staffing levels (i.e., personnel cost), non-personnel spending, productivity (i.e., revenue), and quality metrics (i.e., revenue and cost). 
• Assist leadership in evaluating existing programs and in developing new ones.
• Adhere to HIPAA rules including maintaining strict patient confidentiality.
• Perform additional duties as requested/required to fulfill NSCH’s mission.
• Attends periodic staff meetings and training sessions.
• Complies with proper paperwork procedures, prompt follow-up communications and departmental policies.

Requirements

• The Primary Care Medical Director is a full-time position
• MD/DO or  NP licensed in state of Massachusetts and board certified in respective primary care specialty
• At least 5 years of experience as a physician/NP/PA, preferably in a community health center or clinical settings focused on care of the medically underserved
• If an NP, must have independent practice authority in the state of Massachusetts
• Must have strong supervisory skills and experience; ability to manage and lead a broad range of personnel and gain their respect and trust. 
• Must have the ability to respond quickly and purposefully to routine and urgent situations. 
• Ability to work independently
• Initiative-taking with strong organizational and time management skills
• Must be comfortable operating in a collaborative, shared leadership environment. 
• Demonstrates interest and enjoyment of work. Ability to inspire others.
• Demonstrates an exceptionable ability to listen without bias, think critically to discern the key salient points and focus on the tasks that will move the goals of the team forward.
• Preference will be given to qualified bilingual/bicultural individuals who can speak Spanish and/or Portuguese
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Evening, weekend, and after hours on-call availability may be required.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

Reporting to the Chief Clinical Officer (CCO), the Primary Care Medical Director participates in the local clinical leadership and management of primary care teams at (SFHC/PFHC/GFHC). The Primary Care Medical Director is a vital leader at NSCH and assists in the execution of the strategic plan, mission, and vision of the organization. The Primary Care Medical Director leads by example while caring for patients, and focuses on ongoing continuous improvement including reaching quality, operational, risk management and patient satisfaction and team wellness goals.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

Patient Care and Work Flows

• Fulfills all responsibilities of the physician or advanced practitioner role described in the applicable physician/advanced practitioner job description.
• Coordinates and oversees the daily flow of work, and helps to manage providers’ work schedules, assignments, and coverage.
• Collaboratively develops, implements and revises policies, procedures and protocols affecting medical practice, quality of care, and patient safety in order to meet standards of care, improve work efficiency, and improve the patient experience.
• Establishes coordinated communication between all care team roles to ensure timely and appropriate response to patient needs.

Personnel Management

• Directs and supports employees’ daily work activities. Participates in the following employment actions in collaboration with Human Resources: interviewing, hiring, on-boarding, staffing, training, and corrective action. These duties may be in collaboration with the site triad of leadership (nurse manager and practice manager)
• Conducts performance reviews on all direct reports and contributes to the performance reviews of interdisciplinary team members.

o Provides timely feedback to staff on their job performance

o Ensures staff’s adherence to policy, procedures and workflows of NSCH

o Trains management staff to ensure they are leading their respective teams in accordance with performance

expectations, goals set for their jobs, NSCH values, policies, procedures and workflows.

• In collaboration with the Director of Compliance, responds to, investigates, and resolves staff and patient questions and grievances
• Ensures provider compliance with clinical policies and procedures including the proper usage of EMR, fulfillment of documentation expectations, and timely medical billing practices
• Monitors quality of provider care utilizing chart reviews and provides clinical consultation and judgment where appropriate.
• Coordinates and executes peer reviews in accordance with NSCH policy
• Responsible for ensuring compliance to regulatory requirements including HRSA, HPAA, DPH, and FTCA.

Site and Program Management

• Collaborates with Operations Team and the triad of site leadership to create and monitor providers' schedules ensuring appropriate patient access to services
• Participates in the development of Primary Care Team assignments and patient empanelment.
• In collaboration with the site triad of leadership ensures timely submission of scheduled time off requests for primary care staff in accordance with NSCH policies and procedures.
• Ensures short-term schedule adjustments are made for provider vacations and/or absences and that any rescheduling of patient visits occurs in a timely way.
• Helps to plan and participates in site staff meetings in collaboration with the clinical nurse manager and practice manager
• Leads continuous improvement projects which are in alignment with NSCH’s annual quality improvement and strategic plans
• Collaborates with the CCO, other Clinical Directors and NSCH staff on grant-specific projects, including the development of work plans, monitoring quality measures, and implement measures to improve outcomes related to various clinical measures

Fiscal/Budget Management

• In collaboration with Leadership Team and Finance staff, is responsible for planning, monitoring, and managing department budget.
• In coordination with operational and nursing leadership, manage staffing levels (i.e., personnel cost), non-personnel spending, productivity (i.e., revenue), and quality metrics (i.e., revenue and cost).
• Assist leadership in evaluating existing programs and in developing new ones.
• Adhere to HIPAA rules including maintaining strict patient confidentiality.
• Perform additional duties as requested/required to fulfill NSCH’s mission.
• Attends periodic staff meetings and training sessions.
• Complies with proper paperwork procedures, prompt follow-up communications and departmental policies.

Requirements

• The Primary Care Medical Director is a full-time position
• MD/DO or NP licensed in state of Massachusetts and board certified in respective primary care specialty
• At least 5 years of experience as a physician/NP/PA, preferably in a community health center or clinical settings focused on care of the medically underserved
• If an NP, must have independent practice authority in the state of Massachusetts
• Must have strong supervisory skills and experience; ability to manage and lead a broad range of personnel and gain their respect and trust.
• Must have the ability to respond quickly and purposefully to routine and urgent situations.
• Ability to work independently
• Initiative-taking with strong organizational and time management skills
• Must be comfortable operating in a collaborative, shared leadership environment.
• Demonstrates interest and enjoyment of work. Ability to inspire others.
• Demonstrates an exceptionable ability to listen without bias, think critically to discern the key salient points and focus on the tasks that will move the goals of the team forward.
• Preference will be given to qualified bilingual/bicultural individuals who can speak Spanish and/or Portuguese
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Evening, weekend, and after hours on-call availability may be required.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org

Opportunity Overview

Reporting to the Chief Clinical Officer (CCO), the Primary Care Medical Director participates in the local clinical leadership and management of primary care teams at (SFHC/PFHC/GFHC). The Primary Care Medical Director is a vital leader at NSCH and assists in the execution of the strategic plan, mission, and vision of the organization. The Primary Care Medical Director leads by example while caring for patients, and focuses on ongoing continuous improvement including reaching quality, operational, risk management and patient satisfaction and team wellness goals.

The Organization

North Shore Community Health is a high performing community health organization that prides itself on being a compassionate community health center, serving its surrounding communities with comprehensive and culturally competent care.

NSCH offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. NSCH has ten services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and continues on its path to furthering its commitment to being an anti-racist organization.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

https://www.nschi.org/wp-content/uploads/2022/03/nsch_eeo-policy-statement-dec-2021.pdf

Responsibilities:

Patient Care and Work Flows

• Fulfills all responsibilities of the physician or advanced practitioner role described in the applicable physician/advanced practitioner job description.
• Coordinates and oversees the daily flow of work, and helps to manage providers’ work schedules, assignments, and coverage.
• Collaboratively develops, implements and revises policies, procedures and protocols affecting medical practice, quality of care, and patient safety in order to meet standards of care, improve work efficiency, and improve the patient experience.
• Establishes coordinated communication between all care team roles to ensure timely and appropriate response to patient needs.

Personnel Management

• Directs and supports employees’ daily work activities. Participates in the following employment actions in collaboration with Human Resources: interviewing, hiring, on-boarding, staffing, training, and corrective action. These duties may be in collaboration with the site triad of leadership (nurse manager and practice manager)
• Conducts performance reviews on all direct reports and contributes to the performance reviews of interdisciplinary team members.

o Provides timely feedback to staff on their job performance

o Ensures staff’s adherence to policy, procedures and workflows of NSCH

o Trains management staff to ensure they are leading their respective teams in accordance with performance

expectations, goals set for their jobs, NSCH values, policies, procedures and workflows.

• In collaboration with the Director of Compliance, responds to, investigates, and resolves staff and patient questions and grievances
• Ensures provider compliance with clinical policies and procedures including the proper usage of EMR, fulfillment of documentation expectations, and timely medical billing practices
• Monitors quality of provider care utilizing chart reviews and provides clinical consultation and judgment where appropriate.
• Coordinates and executes peer reviews in accordance with NSCH policy
• Responsible for ensuring compliance to regulatory requirements including HRSA, HPAA, DPH, and FTCA.

Site and Program Management

• Collaborates with Operations Team and the triad of site leadership to create and monitor providers' schedules ensuring appropriate patient access to services
• Participates in the development of Primary Care Team assignments and patient empanelment.
• In collaboration with the site triad of leadership ensures timely submission of scheduled time off requests for primary care staff in accordance with NSCH policies and procedures.
• Ensures short-term schedule adjustments are made for provider vacations and/or absences and that any rescheduling of patient visits occurs in a timely way.
• Helps to plan and participates in site staff meetings in collaboration with the clinical nurse manager and practice manager
• Leads continuous improvement projects which are in alignment with NSCH’s annual quality improvement and strategic plans
• Collaborates with the CCO, other Clinical Directors and NSCH staff on grant-specific projects, including the development of work plans, monitoring quality measures, and implement measures to improve outcomes related to various clinical measures

Fiscal/Budget Management

• In collaboration with Leadership Team and Finance staff, is responsible for planning, monitoring, and managing department budget.
• In coordination with operational and nursing leadership, manage staffing levels (i.e., personnel cost), non-personnel spending, productivity (i.e., revenue), and quality metrics (i.e., revenue and cost).
• Assist leadership in evaluating existing programs and in developing new ones.
• Adhere to HIPAA rules including maintaining strict patient confidentiality.
• Perform additional duties as requested/required to fulfill NSCH’s mission.
• Attends periodic staff meetings and training sessions.
• Complies with proper paperwork procedures, prompt follow-up communications and departmental policies.

Requirements

• The Primary Care Medical Director is a full-time position
• MD/DO or NP licensed in state of Massachusetts and board certified in respective primary care specialty
• At least 5 years of experience as a physician/NP/PA, preferably in a community health center or clinical settings focused on care of the medically underserved
• If an NP, must have independent practice authority in the state of Massachusetts
• Must have strong supervisory skills and experience; ability to manage and lead a broad range of personnel and gain their respect and trust.
• Must have the ability to respond quickly and purposefully to routine and urgent situations.
• Ability to work independently
• Initiative-taking with strong organizational and time management skills
• Must be comfortable operating in a collaborative, shared leadership environment.
• Demonstrates interest and enjoyment of work. Ability to inspire others.
• Demonstrates an exceptionable ability to listen without bias, think critically to discern the key salient points and focus on the tasks that will move the goals of the team forward.
• Preference will be given to qualified bilingual/bicultural individuals who can speak Spanish and/or Portuguese
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Evening, weekend, and after hours on-call availability may be required.

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings each year. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID19, including providing proof of having received the COVID­19 vaccine, unless a religious or medical exception is granted. All prospective employees are required to be vaccinated before their first day of employment, and proof of vaccination record must be provided with pre­hire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please contact the Human Resources Department at hr@nschi.org .

At North Shore Community Health, we are dedicated to building a diverse workforce. Are you excited about this role but feel that your past experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm, while being just thirty minutes outside of Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org