SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. The Dental Patient Accounts and Service Manager reports to the Dental Operations Manager and is responsible for overseeing dental patient accounts from patient appointment, through the insurance claim processing to the collection of patient revenue. The Dental Patient Accounts Manager manages the Dental Patient Service Representatives (PSR) and Dental Patient Accounts Representatives (PAR) at all NSCH Dental sites. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

Management functions:

• Hire, onboard, train and supervise all Dental PSRs and PARs
• Develop and implement front desk workflows for patient insurance verification and patient financial responsibilities
• Ensure  proper documentation of insurance in Electronic Dental Record (EDR)
• EDR Super user, assists Dental Operations Manager in EDR updates and training

Patient Accounts Functions:

• Meet with dental billers weekly to review revenue cycle and make improvements. Communicate  improvement needs to Dental Operations Manager.
• Address all insurance claim denials.
• Follow up with patients that have outstanding account balances.
• Create and execute workflow for referral to health center financial counseling and insurance enrollment for uninsured      patients
• Work with finance department to set payment plan for  patients with outstanding balances.
• Ensure system to collect co-payments is operational, communicate with Dental Operations Manager improvement needs.
• Ensure nominal fees are communicated to patients and collected 
• Develop patient education materials explaining patient  financial responsibilities for dental care 
• Covers  front desk PSR role as need and directed by the Dental Operations Manager
• Other duties as assigned

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• 2 years’ experience in a dental practice at least one year in  a community health center
• High School Diploma or equivalent
• Associates Degree or Bachelor’s Degree preferred
• Management experience preferred
• Must possess financial literacy and able to interpret current  and past due invoices and review them with patients.
• Understanding of dental billing codes and processes preferred
• Knowledge of electronic dental records 
• Individuals must be professional, self-motivated and have a  trosng attention to detail, communication and teamwork
• Ability  to work in a culturally-diverse environment
• Excellent  communication and interpersonal skills
• Maintains  high level of customer service with both patients and coworkers 
• Preference will be given to qualified bilingual/bicultural individuals who can speak      Spanish and/or Portuguese
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Some evening and weekend hours may be require

 SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Behavior Health Provider. The Behavioral Health Provider is a Masters or doctoral level licensed clinician providing behavioral health services at North Shore Community Health. This position is under the direction of Director of Behavioral Health. 

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Provides intake, diagnostic assessment, treatment planning to primary care North Shore Community Health patients with chronic medical, behavioral health and/or substance use issues
• Provides outpatient psychotherapy services (individual, families, group).
• Provide crisis intervention
• Provide consultation to primary care and dental staff pertaining to the behavioral health needs of their patients.
• Shares best practices and expertise to NSCH staff
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 
• Attends in-service training for ongoing licensure requirement
• Complies with all policies for compliance and documentation. 
• Participate in supervision and team and staff meetings, as appropriate.
• Participates on committees and task forces as appropriate.
• Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.

 THE ORGANIZATION 

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.

Requirements

· LICSW, LMHC or PsyD required

· Demonstrated strong communication skills with individuals and/or groups

· Experience preferred of Electronic Health Records and in Microsoft Office 

· Maintains strict adherence to the NSCH Confidentiality policy

· Incorporates NSCH values, principles and mission statement into daily activities

· Complies with all NSCH personnel policies and procedures

· Self-motivated and self-directed to work within a team and work independently

· Maintain CEU’s as required by the state. 

Summary

Full-time and Part time openings!

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have full-time and part-time openings for Medical Assistants for our Peabody and Salem Family Health Centers. The Medical Assistant, reporting to the Site Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Responsibilities

• Provides outstanding customer service, both to internal and external customers

• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9

• Prepares paperwork for referrals as needed

• Provides translation services as needed

• Sets up for procedures as listed under the MA competency checklist

• Obtains tests as delineated under the MA competency checklist

• Performs the tasks within the EMR as listed in the MA competency checklist

• Participates in the orders, hospital discharge and ER tracking

• Clean and stock exam rooms

• Perform quality assurance tests as necessary

• Maintain an inventory control system

• Maintain sterilization statistics

• Answers phone or EMR message when needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Graduate of a Medical Assistant program

• Two years’ experience in a community-based or ambulatory care setting.

• Completion or willingness to complete Basic Life Support training (CPR)

• Ability to work effectively as part of the team

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Bilingual especially Spanish or Portuguese a plus

• Current vaccination against pertussis and tetanus.

• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. 

We have an opening for a Clinical Nurse Manager. Under the general direction of the Director of Nursing, the Clinical Nurse Manager will provide direction and supervision of the nursing staff in relation to the day to day operations. The Clinical Nurse Manager will be responsible for projects to improve operational efficiencies, assures clinical competencies of the nursing staff, fosters optimal patient care and facilitates positive patient experience. The Clinical Nurse Manager may participate in coordinating care for individual patients and provide nursing support as needed. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Provides direct supervision and effective leadership through proper development and training of clinical  nurses at three primary care locations
• Coordinates all scheduling  related to clinical nurses including but not limited to vacation requests, coverage of absences, and daily nursing assignments to ensure adequate coverage at the clinical sites
• Responsible for projects to  improve operational efficiencies of all nursing functions including investigating and implementing “best practice” models for clinical operations as well as develop and enhance written policies and protocols  to guide daily operations
• Develop and implement tools to regularly assess key competencies of the nursing staff. Coordinates and participates in training      initiatives including orientation, annual competency assessment and continuing education programs. As well as implement training initiatives through coaching of staff and performance monitoring
• Working with DON plan, implement and evaluate quality improvement activities
• Reviews nurses’ documentation regularly to ensure proper provision of/documentation of care
• Design, evaluate and monitor practice workflows including providing guidance to staff in meeting productivity goals
• Oversees supply and inventory of vaccines, medications and nursing supplies, including emergency medications/equipment
• Provides clinical coverage at any of the clinical sites as needed 
• In collaboration with the Director of Nursing hiring, orienting, evaluating and disciplining nursing staffing as needed 
• Manages personnel budget including payroll variances
• Other duties as assigned

The Organization

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• RN with current Massachusetts license, BSN required, MSN preferred
• 5 – 7 years of clinical and programmatic experience needed
• 3 – 5 years of management and supervisory experience required
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment to continuous improvement in the quest for comprehensive and quality health care
• Strong skills in prioritizing and multi-tasking as well as attention to detail
• Fluent in Spanish a plus
• Competency in working with Microsoft Office Suite and GE Centricity is a plus 
• Reliable transportation and the  ability to travel between sites as needed

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. Reporting to the Director of Community Programs, the Community Health and Immunization Nurse Manager is an essential member in the implementation and execution of programs that support NSCH’s mission to build healthy communities.  The Community Health and Immunization Nurse Manager works in the community programs department to implement execute and manage community clinical programs and is the immunization expert for all NSCH sites. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

. 

Responsibilities

Community and Population Health

• Provides clinical nursing care in the community for NSCH’s community based programs
• Partners with community organizations to implement and execute clinical outreach to at risk and vulnerable populations
• Works in collaboration with the Director of Community Programs, Director of Clinical Quality and Performance Improvement and the Population Health Coordinators to identify target populations to implement evidence based community health interventions

Immunization Education and Vaccination Management

• Serves as NSCH’s expert on vaccine preventable diseases and childhood and adult immunizations
• Provides for onboarding, training and support in the area of childhood immunizations for all NSCH’s  clinical staff
• Creates processes to collaborate with school nurses and school based health center staff to insure school immunization requirements are met for enrolled SBH patients, NSCH patients and for patients without a medical home
• Creates systems and processes to insure vaccine management meets all required regulatory needs of  specific vaccination programs including MADPH, Vaccine for Children, and the Massachusetts Immunization Informatics System (MIIS)

Staff Management and Administration

• In collaboration with the Director of Community Programs, assists in for hiring, onboarding, training and supervising CHWs in the Community Programs Department
• At the direction of the Director of Community Programs assists in program design, grant writing and grant management

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• Current MA RN License Required
• At least 3 years’ experience in Community Health/Public Health setting 
• Management experience preferred
• Experience with program development and implementation
• Experience with electronic medical records preferred
• Ability  to work in a culturally-diverse environment
• Excellent  communication and interpersonal skills
• Maintains  high level of customer service with both patients and coworkers 
• Preference  will be given to qualified bilingual/bicultural individuals who can speak  Spanish and/or Portuguese
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Some evening and weekend hours required.

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a full-time opening for a Community Health Worker-Care Management (CHW).  The Community Health Worker (CHW) will provide culturally appropriate health education, counseling, case management, follow up, advocacy, and interpreter services (as needed) for NSCH patients with complex health needs. The CHW collaborates with the Primary Care Team, Medical Social Worker, and other staff, as appropriate, to help coordinate services and improve access to ongoing medical and behavioral health care. The CHW also performs community outreach in order to facilitate linkages with community agencies to address barriers related to Social Determinants of Health. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Provide culturally competent support services for patients depending on individual needs and preferences. These include but are not limited to:
  1. Education/information/assistance in obtaining access to primary care, behavioral health care and other human services
  2. Management of urgent non-medical issues   (homelessness, detox, reporting suspected child and/or elder abuse, tenant issues)
  3. Conducts initial outreach calls to encourage patients and caregivers to participate in specific health care programs
  4. Develop and implement outreach plans in collaboration with team colleagues, based on individual, family, and       community needs, strengths and resources
  5. Use a range of outreach methods to engage individuals  and groups in diverse settings (for example: phone, email, text, face to face, etc.)
  6. Identify barriers to care and help identify solutions, problem-solving within the health center and with other agencies, as       needed
  7. Provide patient support and advocacy
  8. Initiate and sustain trusting relationships with individuals, families, social networks and primary care team
  9. Provide informal supportive counseling and encouragement
  10. Provide direct assistance with completion of forms and  making appointments
  11. Communicate with patients’ primary care and/or behavioral health providers
  12. Coordinate and/or provide interpreting for patient appointments within and outside of NSCH on an as-needed basis
• Provide ongoing monitoring, follow-up and discharge planning, as appropriate, under the direction of the Medical Social      Worker, PCP, RN and/or behavioral health provider
• Provide education on chronic disease management, comprehensive preventive care, and self management goals as      directed/provided by the Medical Social Worker, PCP, RN and/or behavioral health provider
• Develop and keep updated community support services and resource lists for patients and staff 
• Conduct community outreach to:
  1. Provide information/make referrals to/coordinate services
  2. Identify community resources that provide needed support for patients
  3. Provide health education to individuals and groups on  prevention and public health risks and problems
  4. Educate staff/providers about target population and community characteristics and needs
• Participate in team and staff meetings at NSCH, as appropriate
• Work with individuals, family, community  members, primary CM and primary care team to address issues that may limit      opportunities for healthy behavior. This includes completing Social Determinants of Health (SDOH) screen and other tactics to obtain barriers to care.
• Meet documentation standards in a timely fashion using  the electronic health record, under the direction of the Medical Social      Worker, PCP, RN or behavioral health provider
• Maintain record of patient contacts, as  required
• Use appropriate technology, such as computers, for work-based communication according to North Shore Community Health requirements 

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• Four or more years’ experience and training in a community health center setting, preferred; and/or related experience in health/human services, social services agency
• BA in health or human services preferred 
•  Demonstrated strong communication skills with individuals and/or groups
• Fluency in English and Spanish strongly preferred
• Experience working with patients with chronic and behavioral health needs
• Strong computer skills and ability to quickly adapt to using an electronic health record and Microsoft Office applications 
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCH Guiding Principles and Mission Statement into daily activities
•  Complies with all NSCH personnel policies and procedures
• Strong analytical, problem solving, planning and prioritization skills
• Self-motivated and self-directed to work within a team and/or work independently
• Additional desirable qualities include enthusiasm and passion for helping patients, and empathetic nature
• Position will be based at Salem Family Health Center; travel may be required to other sites

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. Reporting to the Director of Community Programs, The Community Health Worker (CHW) for Community Programs is an advocate for both NSCH’s patients and the communities served by NSCH. As a member of the Community Programs team, the CHW is an essential member in the implementation and execution of programs that support NSCH’s mission to build healthy communities. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

. 

Responsibilities

Community Advocacy and Outreach

• Develop relationships with community leaders and  members
• Implement community programs and interventions 
• Attend community events to promote and educate on NSCH’s services 
• At the direction of the Director of Community Programs, assist in gathering data regarding gaps in health services in communities served.
• Identify community resources that provide needed  support for NSCH patients
• Educate NSCH staff about community characteristics, resources and needs

Patient Navigation

• Identify community members that do not have a medical home and assist with establishing care
• Assist NSCH patients in navigating to needed health care and community services such as food assistance, housing assistance      and legal services.
• Collaborate with population health coordinators to identify NSCH patients that require community outreach and intervention
• Assists individuals in enrolling in health insurance

Health Education

• Provide health education to individuals, community members and groups on a variety of health prevention and wellness promotion topics
• Provide administrative support for Community Health RN Manager at provision of health services in the  community

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• High school diploma or equivalent
• Knowledge of communities served by NSCH 
• Certified  Community Health Worker preferred
• Experience in community outreach and program support
• Excellent  customer service, communication and organizational skills
• Community Health Center experience preferred
• Certified   Application Counselor (CAC) encouraged
• Proficient in technology (Electronic Medical Records, Microsoft Office)
• Evening and weekend hours required.
• Bilingual Spanish/Portuguese preferred
• Ability  to work in a culturally-diverse environment

Summary

Full-time and Part-time Openings

 $1,500 Sign On Bonus for full-time openings!

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have a full-time and part-time openings for Dental Assistants.  Under the direction of the Dental Practice Manager and Dental Director, the Dental Assistant Float performs a variety of front desk, sterilization and dental assistant duties as needed; as well as providing coverage for all three dental sites. Schedule and location are subject to change daily based on coverage need. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Prepares treatment room for patient by following prescribed procedures and protocols.

• Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.

• Provides information to patients and employees by answering questions and requests.

• Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.

• Provides materials by selecting, mixing, and placing materials on instruments.

• Provides diagnostic information by exposing radiographs; pouring, trimming study casts.

• Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.

• Educates patients by giving oral hygiene, plaque control, and postoperative instructions.

• Documents dental care services by charting in patient records.

• Complies with all infection control procedures and OSHA regulations to maintain a safe and clean working environment, by decontaminating treatment rooms and sterilizing all instruments after each patient.

• In collaboration with the Dental team, maintains operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

• In collaboration with the Dental Practice Manager, maintains dental supplies inventory by checking stock to determine inventory level and anticipating needed supplies.

• In collaboration with the Dental Practice Manager, monitors incoming and outgoing lab cases.

• Schedule accurate dental appointments.

• Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and directs patients and visitors. 

• Registers patients in Dentrix and Centricity, verifying that patient's record is up to date and accurate and makes appropriate insurance & patient personal data (address & phone number) changes. 

• Relays patient’s complaints (billing, clinical or otherwise) to Dental Manager. 

• Collects payment from patients, applies payments and adjustments to patient accounts in the computer system and provide receipts.

• Travel to all three Dental offices

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• A minimum of a High School Diploma/GED

• Dental Assistant and Radiology Certificate required 

• One year experience as a dental assistant

• Bilingual in Spanish and English a plus

• Reliable Transportation to travel to Peabody, Salem and Gloucester as needed

• Good working knowledge of dental equipment and terminology, OSHA and safety compliance

• Ability to work well under pressure in a fast paced dental environment

• Superior customer service skills, excellent interpersonal and communication skills. 

• Detail oriented, organized, professional and ability to multi task.

• Good working knowledge of Dentrix and Centricity.

• Maintains strict adherence to the NSCH Confidentiality policy. 

• Ability to be courteous, efficient, effective, and patient in a fast-paced environment

• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

Director, Information Systems  

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have a full-time opening for a Director, Information Systems.  Under the general direction of the VP of Performance Improvement, The Director, Information Systems is responsible for supporting the organization in the planning and execution of North Shore Community Health’s Information System strategy and performance to allow the organization to execute the strategic plan for a clinical interoperability model focused on patient outcomes and quality improvement. At a high level, the Director will be responsible for the effective deployment, upkeep, and usage of our Electronic Medical Record (EMR) system, as well as be responsible for proper reporting and analytics operations. The Director will work with all staff across the organization to ensure accurate data and information is available to the end users throughout the organization. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

· Direct and manage the planning, development, integration and implementation of business intelligence based services and programs.

· Direct and manage the maintenance, training, and performance of the EMR

· Act as main liaison between NSCH and the IT support functions currently outsourced to a subcontractor team of IT professionals

· Design and lead the long term vision of NSCH IT strategy. This includes, but is not limited to,

o Selection, adoption, and upkeep, of an EMR system(s) to use across all of our services

o Selection, adoption, and upkeep, of Business Intelligence tools to support our data analytics needs

o Selection of effective IT hardware/software/infrastructure platform to support both present and future needs of the organization

· Lead interoperability initiatives that result in the seamless exchange of health care data to advance the care of patients in areas such as risk reduction through greater data exchange, decreased redundancy of services, and improved work flows and efficiencies.

· Advise department and senior leadership in the interpretation of data produced and recommend further analysis as needed and assist with questions or concerns over both internal and external data and reporting requirements.

· Designs and develops reporting and analysis tools using data collection systems and other strategies that optimize statistical efficiency and data quality to produce operational, financial and quality dashboards.

· Direct all maintenance and upgrades for all IT systems at NSCHI

· Lead the training operations for all EMR functions and roles

· Lead the troubleshooting for all EMR related outages and operations challenges in the field

· Accountable for the preparation and presentation of comprehensive reports for clinical, productivity and operational analysis while ensuring the accuracy and timeliness on a regular weekly, biweekly and monthly basis, as well as an ad hoc basis.

· Identifies, analyzes, and interprets trends or patterns in complex data sets.

· Ensure a customer focused environment is maintained at all times within the IT department.

· Recruit, retain and develop quality staff so that a positive working environment is maintained which fosters personal achievement and good morale. Provide feedback on performance on an ongoing basis and as necessary. Mentors staff with goal of improving departmental performance.

· Function as the Manager to the Clinical Information Systems Analysts and other IT support staff. Support the clinical department by ensuring EHR is operational and compliant. Management activities may include administrative tasks, maintaining system security, reporting, end user training and issue identification, troubleshooting, and resolution. 

· Performs other similar and related duties as required.

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Good working knowledge of electronic medical records systems, including either GE Centricity or EPIC experience.
• Master’s Degree in Business, Healthcare Administration, Information Technology, or related field. In the absence of a Master’s degree, a Bachelor’s Degree in the degree areas listed above with emphasis in finance, accounting or electronic data processing is required.
• A minimum of five directing and working in the technology space.
• At least three years experience effectively managing personnel and leading teams is required.
• Must be able to produce accurate, detailed results working under pressure and meeting deadlines.
• Skilled in database management, spreadsheets, and electronic medical record systems.
• Maintain a high level of confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA), the Health Information Technology for Economic and Clinical Health Act (HITECH), Massachusetts General Law 201 CMR 17.00, as well as other industry and state and national regulatory guidelines.
• Highly self-motivated and self-directed to work within a team and/or work independently.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
• Ability to analyze, organize, delegate and make decisions.
• Provides excellent customer service to staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Remains calm in stressful situations.
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have openings for Fee for Service Providers. This is an opportunity for a flexible, self-directed, and creative Clinician to provide assessment and/or clinical care to individuals suffering from behavioral health, mental health and substance use/abuse issues. Create your own schedule with day, evening and weekend hours!! Minimum of 10 hours a week expected. Successful candidates will provide screening and comprehensive clinical assessment and document using Electronic Medical Records. We provide referrals for clients.

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Provide screening and assessment to Individuals as referred. 
• Provide counseling to individuals suffering from behavioral health, mental health  and substance use disorders.
• Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 
• Provide culturally competent support services for patients depending on individual needs and preferences. 
• Provide consultation to primary care staff pertaining to the behavioral health needs of their patients.
• Performs  duties and responsibilities in a manner consistent with our mission, values, at North Shore.

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• Masters  level licensure
• 10  hours per week minimum
• Must  have good communication skills, both orally and in writing.
• Possess  good interpersonal skills.
• Strong diagnostic and clinical writing skills are necessary to perform this job.
• Bi-Lingual preferred 
• Experience with Electronic Medical Records preferred
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCH values, principles and mission statement into daily activities
• Complies with all NSCH personnel policies and procedures
• Self-motivated and self-directed to work within a team and/or work independently
• Maintain CEU’s as required by the state. 

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have a Finance Admin position (25-30 hours per week) opening at NSCH in the Salem, MA administrative office. Reporting to the Controller, the Finance Admin performs a variety of accounting administrative functions related to Accounts Payable, Accounts Receivable, general ledger, cash and banking and other admin related activities for the team. You will be an integral part of a dynamic, fast paced team which is committed to creating a world-class financial capability within NSCH. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Assist with opening the mail for the Finance department.
• Work with the Staff Accountant and perform Accounts Payable duties; preparing A/P invoices for payment, which includes matching invoices with packing slips, reviewing for accuracy, entering into Intacct, scanning invoices to the drive, mailing out checks, filing.
• Help with Accounts Receivable with preparing cash deposits. 
• Assist the team with the month end close performing reconciliations and analysis. 
• Assist with other duties as assigned by the Controller and CFO.

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• Must be able to work onsite 2-3 days a week.
• Accounting or Finance background a plus.
• Ability to think and act independently in a fast paced ever-changing environment. 
• Excellent organizational and communication skills.
• Must be proficient in Microsoft Excel, Word & Outlook.
• Experience with Intacct and Paylocity a plus. 

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We currently have a remote  Fundraising Intern (appx 10 hours per week) opening at NSCH.  Reporting to the Development Director, the Fundraising Intern performs a variety of development functions related to outreach, marketing, research, public relations and events.  You will be an integral part of a dynamic, fast-paced team, which is committed to creating awareness within our community.  As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Assist with grant research and identification

• Become fully versed in SalesForce; preparing reports, which includes data entry, migration and administration

• Review Grants for accuracy, qualifications, approvals, and timelines

• Perform duties related to project management

• Assist with other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits.   NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information

Please submit  resume for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Currently pursuing a Degree in Communications, Business Administration, Non Profit Management or any other related Major / Minor

• Solid analytical skills; ability to think and act independently in a fast paced ever changing environment 

• Excellent organizational and communication skills

• Must be proficient in Microsoft OfficeWorkplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have a full-time opening for an Information Systems Analyst (IS Analyst). The IS Analyst, under the supervision of the Director of Information Systems supports the performance, upkeep, and user training of both NSCH’s Electronic Medical Record (EMR) systems and business intelligence databases. The IS Analyst is essentially the first point of contact for any requests related to the EMR and business intelligence reporting database. The IS Analyst plays a key supportive role in any initiatives to troubleshoot, train, or enhance these critical information systems As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Collaborates to ensure that the EMR is operating in the most recent and suitable update version.
• Supports efforts in installing, testing, and monitoring performance for all necessary software updates, patches, and related upgrades of the EMR. This includes but is not limited to the following tasks:
  • Helping to design, validate, and implement software update testing plans to ensure that updates are installed appropriately
  • Supporting the installation new upgrades per planned specifications and monitoring its per performance post Go Live
• Performs EMR user training for NSCH staff; helping to ensure that all staff is adequately trained in the EMR.
• Acts as first line of support  in the troubleshooting of any EMR outages or other inefficiencies; effectively collaborate with multiple resources in performing root cause analysis, brainstorm of solutions, and resolution trial and deployment
• Designs and submits reports that utilize data multiple data as requested by NSCH staff
• Identifies, analyzes, and interprets trends or patterns in complex data sets.
• Prepares and presents comprehensive reports for NSCH Leadership. 
•  Completes extraction and reporting in a timely and efficient manner.
•  Prepares, coordinates, and submits timely and accurate reports and responses to external and regulatory bodies. 
• Maintains accurate, usable archives of all data submissions and associated correspondence. 
• Notifies manager immediately of any perceived barrier to meeting required deadlines and works toward resolution. 
•  Maintains collaborative team relationships with peers and colleagues to achieve goals and foster a positive work environment.
•  Use SQL Server Management Studio and Crystal Reports to extract data to be used for weekly, bi-monthly, monthly and ad hoc reporting
• Understand  SQL joins and statements to execute existing SQL queries and have ability      to write complex, new SQL queries
• Respond  to ad hoc requests and special projects that require immediate attention      while at the same time maintaining deadlines on existing requests
• Validate   data generated from existing SQL query scripts 
• Performs additional duties as assigned to fulfill NSCHI’s mission

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• Bachelor’s degree in Computer Science or related field.; in the absence of a Bachelor’s degree, five years of relevant experience
• 1 + Years of Experience
• GE Centricity or AthenaHealth experienced a plus
• SQL and Crystal Repo rting experience a plus
• Effective project management skills.
• High attention to detail; able to work effectively in an environment where attention to detail is vital
• Excellent communication skills, including the ability to explain technical concepts to non-technical      users.
• Experience gathering data from various systems and performing analyses preferred 
• Provides excellent customer service to staff and external customers in a professional,      service-oriented, respectful manner using skills in active listening and problem solving. Remains calm in stressful situations.
• Demonstrated ability to troubleshoot and resolve complex information systems problems
• Ability to work in a culturally-diverse environment

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We currently have a remote Marketing Intern (appx 10 hours per week) opening at NSCH.  Reporting to the Development Director, the Marketing Intern performs a variety of marketing functions related to outreach, social media, copy writing, SEO and content creation.  You will be an integral part of a dynamic, fast-paced team, which is committed to creating world-class content within our community.

As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Assist with social media research and planning

• Become fully versed in Google Suite; Analytics, AdWords, Tag Manager and other integrations

• Market research

• Help with copy writing and editing

• Assist with other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits.   NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit resume  for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Currently pursuing a Bachelor’s or Associates Degree in Marketing, Communications, Business Administration or any other related skill

• Solid analytical skills; ability to think and act independently in a fast paced ever changing environment 

• Excellent organizational and communication skills

• Must be proficient in Microsoft Office

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. Reporting to the Clinical Nurse Manager the Medical Assistant is responsible in assisting providers (physicians, NP, Behavioral health, nurses) with patient visits including administrative, clinical and laboratory duties. S(he) is expected to take a very active role within the team in terms of ongoing duties and in seeking constant improvement to the processes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Provides outstanding customer service, both to internal and external customers
• Screens patients according to established protocol including but not limited to height, weight, urine testing, hematocrits, vision testing, blood pressure, PHQ-9
• Prepares paperwork for referrals  as needed
• Provides translation services as needed
• Sets up for procedures as listed under the MA competency checklist
• Obtains tests as delineated under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders, hospital discharge and ER tracking
• Clean and stock exam rooms
• Perform quality assurance tests  as necessary
• Maintain an inventory control system
• Maintain sterilization statistics
• Answers phone or EMR message when  needed
• Contacts patients as needed, via letter, telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Copies and faxes documents as needed
• And other assigned duties to support the patient care team

The Organization

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

· Graduate of a Medical Assistant program 

· Two years’ experience in a community-based or ambulatory care setting.

· Completion or willingness to complete Basic Life Support training (CPR)

· Ability to work effectively as part of the team

· Willingness to be flexible about work assignments

· Strong interpersonal and communication skills

· The ability to float between the three sites

· Bilingual especially Spanish or Portuguese a plus

· Current vaccination against pertussis and tetanus.

· Competency in working with Microsoft Office Suite and GE Centricity is a plus 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. Reporting to the Chief Medical Officer, the Walk In & Urgent Care Medical Director will participate in the planning and implementation of NSCH’s walk in & urgent care clinical program in concert with the strategic plan. S/he/they will create a shared vision by developing and continuously communicating goals in alignment with NSCH’s mission and ensure the provision of high quality and efficient walk-in & urgent care services. The V.P for Performance Improvement and Senior Manager of Facilities and Patient Experience will work closely with the Walk-In & Urgent Care Medical Director in developing a high-performing, collaborative & collegial team.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Provide patient care
• Assist in establishing standards of walk-in and urgent care medical services
• Advise the CMO and/or Senior Leadership Team on medical, administrative and risk management activities 
• Implement clinical safety policies and practices that meet standards of care. 
• Assure compliance with licensing certification and accrediting bodies. 
• Work with Leadership to identify opportunities to improve the services provided so that patients and referring medical      providers report an outstanding experience with the services. 
• Attend relevant staff and management meetings
• Participate in the recruitment and selection process for walk-in and urgent care clinical staff. 
• Advise medical equipment and supplies purchasing.
• Facilitate medical staff meetings in conjunction with the CMO 
• Collaborate with the CMO, Medical Directors and Associate Medical Directors on grant-specific projects, including the development of work plans, monitoring quality measures, and implement measures to improve outcomes related to various      clinical measures
• Serve as Site Sponsor and oversee activities of the LEAN teams and other Quality/Performance Improvement work. 
• Participate in planning activities and the development of goals. 
• Continually assesses operations for opportunities to increase value to referring providers and patients. 
• Ensure facilities meet the needs of patients and local providers, whether affiliated with NSCH or not.
• Develop proposals and plans to ensure that as volume grows the facilities are efficiently utilized and are responsive to patient and referral source needs. 
• Maintain relationships with primary care and other providers within NSCH and in the greater community. 
• Ensure staff are up to date on changes in clinical, employee and business practices and policies. 
• Monitor budget and coordinate clinical activities with operations, billing and financial management. 
• Develop, implement and revise policies, procedures and protocols affecting medical practice and quality of care. 
• Ensure compliance with clinical policies and procedures including the proper usage of EMR, billing and administrative systems. 
• Conduct clinical staff appraisals and peer reviews, set individual improvement goals and develop training plans together with      clinical staff to achieve targeted goals. 
• Develop clinical content for training of clinical staff including physicians, nurse practitioners, physician associates/assistants,      nurses, radiology technicians and medical assistants. 
• Oversee development of radiology and lab procedures. Assure compliance with COLA/CLIA and radiology requirements. 
• Monitor level of care using statistical models and chart reviews and provide unsolicited medical judgment where appropriate

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• SMD/DO, NP or PA – must be able to treat all ages
• At  least 5 years of experience as a walk-in & urgent care physician/NP/PA, preferably in a community health center or clinical      settings focused on care of the medically underserved
• At least three years of management/supervisory experience 
• MA Licensed and Board Certified
• Demonstrated ability to work in a culturally-diverse environment
• Excellent communication and interpersonal skills
• Ability to maintain a high level of customer service with both patients and coworkers 
• Preference will be given to qualified bilingual/bicultural individuals who can speak Spanish and/or Portuguese
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Evening and weekend hours required.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

Under the general direction of the Chief Medical Officer (CMO) and the direct supervision of the Medical Director, the Nurse Practitioner, in collaboration with the physician(s) on the team, will provide continuing and comprehensive health care for the individual and family across all ages and genders.  The Nurse Practitioner is expected to function as integral part of the Primary Care Team (PCT), sometimes as a leader and sometimes as engaged member.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provide direct care to scheduled patients and/or walk-in patients when necessary.
• Conducts a program of care with responsibility for examination, diagnosis and treatment of patients.
• Obtains history and physical examinations of the patients in an ambulatory setting. Utilizes laboratory and other diagnostic services as appropriate.
• Makes a diagnosis and administers treatments based on evidence-based medicine whenever possible but always within accepted standards of care.
• Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate.
• Maintain strict adherence to the NSCH Confidentiality policy including HPPA guidelines
• Treat all patients in a welcoming and professional manner.
• Contribute to the team effort by supporting all team members and maintaining an open and positive attitude.
• Works as an integral member of the PCT, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center.  Because of the inherent authority and responsibility of the position, the NP is expected to display exemplary communication skills and to lead by example.

The Organization

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;
• Base decisions on employment so as to further the prin­ciples of equal employment opportunity;
• Make promotion decisions are in accord with principals of equal employment opportunity;
• Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;
• Make equal employment opportunities available to qualified disabled or handicapped persons;
• Provide equal employment opportunities to those who are Veterans.

Requirements

QUALIFICATIONS

• BSN, Certification as a Nurse Practitioner or Graduate of a certified Physician Assistant program
• Two plus years of experience in community or ambulatory care.  Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.
• Massachusetts Licensure
• Ability to work effectively both independently and as part of a team
• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members
• Ability to work in a culturally diverse environment
• High level of commitment for comprehensive and quality health care
• Demonstrated interpersonal relationship skills
• Excellent communication and organization skills with attention to detail
• Competency in working with Microsoft Office Suite and GE Centricity is a plus

Summary

Full-time and Part-time Openings

$1,500 Sign-on Bonus for full-time positions!

Bilingual (Spanish or Portuguese) required 

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We currently have a full-time opening  and part-time openings for an Outreach and Insurance Enrollment Coordinator for our Gloucester Family Health Centers. The Outreach and Insurance Enrollment Coordinator, reporting to the Manager of Patient Services, will work full-time to conduct culturally appropriate outreach to a broad array of organizations in Gloucester and the North Shore community.  These include; faith-based organizations, food pantries, shelters, Boards/Departments of Public Health and Education, Chamber of Commerce, etc.  The outreach will include education on the following: the process for determining eligibility for public and/or subsidized insurance products; the impact of the ACA 2014 Medicaid expansion on low-income MA residents; how to use the MA health insurance exchange.  In addition, the Coordinator will enroll consumers in and around the Salem community into public and/or subsidized insurance programs on-site at health fairs, street fairs, festivals, shelters, drop-in centers, food pantries, churches, etc.  The Coordinator will also assess the eligibility of existing and future NSCH patients in insurance programs and enroll them as appropriate. The Coordinator will collaborate with Site Managers and Patient Service Representatives.  The Medical Support Coordinator will serve as an onsite liaison between CCA, SCO program and NSCH. He/She will serve as a resource for all providers.

As a team member you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• The Outreach and Insurance Enrollment Coordinator will work with the Manager of Patient Services to develop a detailed work plan with outreach and enrollment targets for Salem and the North Shore community

• She/he will attend all required state and federal enrollment trainings, as needed

• He/she will track progress of attainment of targets for his/her site

• She/he will identify and reach out to community organizations to schedule presentations and/or outreach events  

• He/she will distribute high quality outreach materials to residents of Salem and the North Shore community

• She/he will identify and collaborate with other O&E program staff at NSCH He/she will attend evening and weekend community events (health and street fairs, festivals, other events), as needed, to educate and enroll consumers in insurance programs on site.

• She/he will work with existing and future NSCH patients to assess eligibility and enroll in insurance programs 

• He/she will collaborate with NSCH Patient Service Representatives to ensure that the eligibility and enrollment needs of NSCH’s patients are met with a demonstrated commitment to high quality customer service   

• Act as an Element Care SCO liaison and resource on site for all NSCH sites

• Assist SCO patients in making appointments at NSCH sites

• Track Element Care SCO members specialist referrals and results of specialist appointments and share information with all NSCH providers

• Communicate with SCO team about medical updates and /or member needs/ request

• Maintains member confidentiality at all times and translating, if needed. 

• Run quarterly reports for potential SCO patients, and reach out to them

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.

Requirements

•  Experience in a community health center setting and/or related experience in health/human services and/or social services agency
•  Demonstrated strong communication skills with individuals and/or groups
• Fluency in English AND Spanish or Portuguese
• Proficiency in all Microsoft Office applications (Excel, Word, PowerPoint)
• Valid MA driver’s license
• Maintains strict adherence to the NSCH Confidentiality policy
• Incorporates NSCHI values, principles and mission statement into daily activities
• Complies with all NSCHI personnel policies and procedures
• Strong analytical, problem solving, planning and prioritization skills
• Self-motivated and self-directed to work within a team and/or work independently
• Extremely detail-oriented in both verifying own work as well as the work of others
• Position will be based at the Gloucester Family Health Center but may include travel to cover at the Peabody and/or Salem sites. 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  We have a full-time opening for a Patient Service Representatives (Front Desk) for our Salem Family Health Center.  The PSR, reporting to the Site Supervisor, in a very busy office, will accurately perform activities related to the smooth functioning of the Front Desk team.  

As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provides outstanding customer service, both to internal and external customers

• Greet patients over the phone/and in person in a friendly and professional manner and providing them with the information and/or services needed

• Answer multiple calls simultaneously providing assistance with making or rescheduling appointments, directing calls to other staff, and taking accurate and detailed messages to ensure that callers receive the information they need

• Verify and update patient demographic and insurance information

• Maintain an organized and clean work areas and waiting room

• Provides translation services as needed

• Contacts patients as needed, via letter, telephone or patient portal

• Schedules patients as needed

• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality

• Copies and faxes documents as needed

• And other assigned duties to support the patient care team

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• High School diploma or equivalent 

• Two years’ customer service experience preferably in a medical setting or office environment

• Bi-lingual in Spanish/Portuguese and English 

• Demonstrated work history of reliability, good attendance and positive attitude

• Detail-oriented and thorough

• Willingness and ability to learn new technologies – Digium/Switchvox phone system, GE Centricity for medical appointments, Dentrix for dental appointments

• Warm and professional telephone manner; good memory and patience

• Ability to multi-task and follow-up to complete tasks

• Ability to be courteous, efficient, effective, and patient in a fast paced environment

• Maintain strict adherence to the NSCH Confidentiality policy

• Incorporate NSCH Mission and Values into daily activities

• Comply with all NSCH personnel policies and procedures

• Willingness to be flexible about work assignments

• Strong interpersonal and communication skills

• Competency in working with Microsoft Office Suite and GE Centricity is a plus 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Psychiatric Mental Health Nurse Practitioner (NP) or Physician’s Assistant (PA).   Under the supervision of the Director of Behavioral Health, the psychiatric mental health nurse practitioner (PMHNP)/Physician’s Assistant, in collaboration with the supervising psychiatrist, will provide continuing and comprehensive health care for the individual and family across all ages and genders.  The PMHNP/Physician’s Assistant will provide direct clinical service to patients, provide clinical supervision to interns and staff, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Works as an integral member of the integrated health care team which includes careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center.  

• Provides for biopsychosocial clinical evaluations, examination, and diagnosis utilizing DSM V diagnoses.

• Collaborates with other providers involved in client care, including nursing, medical providers, behavioral health clinicians, community health workers, social agencies, hospitals, schools, etc.

• Coordinates patient care.

• Serves as a patient advocate.

• Provides psychiatric and psychopharmacology consultation to members of the care team.

• Provides psychopharmacological evaluation and management of patients

• Provides patient and family education

• Seeks professional continuing education to remain current in treatment practice.

• Maintains appropriate and timely medical records on patients under care.   Although the NSCHI policy in 2017 is 72 hours, the expectation is for clinically relevant records to be signed and closed within 24 hours.

• Attends scheduled meetings

• Other duties as assigned.

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nschi.org for more information.

Requirements

• Master’s Degree in Nursing with certification as a PMHNP or graduate of a certified Physician’s Assistant program

• Two plus years of experience working as a Psychiatric Nurse Practitioner or Physician’s Assistant preferred

• Current licensure to practice psychiatric nursing in Massachusetts.

• Experience in community health care.  

• Must have reliable transportation to travel between sites.

• Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese.

• Ability to work effectively both independently and as part of a team

• Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members

• Ability to work in a culturally diverse environment

• High level of commitment to continuous improvement in the quest for comprehensive and quality health care

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have an opening for a Referral Coordinator. Under the direction of the Manager of Patient Services, the Referral Coordinator will ensure proper processing of incoming specialist referrals for specialty care appointments/testing. The Referral Coordinator will also track referrals and process them in a complete and timely manner. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Process all appropriate referrals/ prior authorizations that are needed
• Provide appropriate clinical information to specialist
• Ensure accurate patients demographic and current insurance information
• Maintain appropriate documentation on the referrals to promote team awareness and efficiency with the referral tracking
• Weekly referral tracking on all specialist appointment using DRVS
• Requesting  consult notes
• Rescheduling  appointments when necessary 
• Communicate  professionally with all individuals associated with the referral process both internally and externally
• Collaborate with Nursing, Providers, Support Staff and Outreach and Enrollment to ensure quality referrals
• Respect  and maintain patient confidentiality

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

 QUALIFICATIONS

• High School Diploma
• Must have one year of experience in a health care setting
• Understanding of Medicare, Medicaid and managed health  care
• Ability to work in a culturally diverse environment
• Team work Orientation
• Strong organizational and communication skills
• Ability to be detail oriented
• Good problem solving skills
• English/Spanish bilingual ability preferred

Openings in all three locations  -  Salem, Peabody and Gloucester!

Full-time and Part-time openings   

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.

We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Responsibilities

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care

• Analyzes and interprets data and making informed judgments related to patient care

• Evaluates outcomes of basic nursing interventions and initiates changes in care plans

• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic

• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill

• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks

• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation

• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms

• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health

• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care

• Manages vaccination supply and ordering, including proper vaccination storage and handling.

• Uses information about data trends for self-directed learning and performance improvement.

• Provides coverage at other NSCH clinical sites or call center as needed.

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts

• Current CPR certification

• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently

• Ability to work in a culturally-diverse environment

• Excellent communication and interpersonal skills

• Approaches work with an eye for problem-solving and with a positive attitude

• Maintains high level of customer service with both patients and coworkers

• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.

• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.

• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese

• Experience with and proficiency in use of electronic health record

• Strong computer skills required

• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders

• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

• Some evening and Saturday hours required.

Full-time and Part-time openings available!  

Flexible schedules!

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  

We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care

• Analyzes and interprets data and making informed judgments related to patient care

• Evaluates outcomes of basic nursing interventions and initiates changes in care plans 

• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic

• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill 

• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks 

• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation 

• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms

• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health

• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care

• Manages vaccination supply and ordering, including proper vaccination storage and handling. 

• Uses information about data trends for self-directed learning and performance improvement. 

• Provides coverage at other NSCH clinical sites or call center as needed.

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Please submit a cover letter, resume and salary requirements for consideration to jobs@nschi.org and visit www.nsch.org for more information.

Requirements

• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts

• 1-3 years’ experience in a community health or ambulatory setting

• Current CPR certification  

• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently

• Ability to work in a culturally-diverse environment

• Excellent communication and interpersonal skills

• Approaches work with an eye for problem-solving and with a positive attitude

• Maintains high level of customer service with both patients and coworkers 

• Possesses strong critical thinking skills and ability to prioritize and address many competing demands. 

• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.

• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese

• Experience with and proficiency in use of electronic health record

• Strong computer skills required

• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders 

• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

• Some evening and Saturday hours required.

Full-time and part-time openings!

Flexible scheduling!

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.

We have an opening for a Registered Nurse. Under the general direction of the Clinical Nurse Manager, the Registered Nurse will provide direct and indirect nursing care and patient education within the scope of their licensure. The nurse will help manage medication refills and address any other relevant needs of patients in-person and over the phone. They will also provide triage/assessment of patients on the phone and in-person in partnership with the triage nurse team. The Registered Nurse is expected to work in cooperation with the site supervisor, medical director, and other health center team members to foster a safe, effective and positive work environment. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important!

Responsibilities

• Assesses an individual’s basic health status and related patient care needs for patients who call the clinic or who present for scheduled or unscheduled care

• Analyzes and interprets data and making informed judgments related to patient care

• Evaluates outcomes of basic nursing interventions and initiates changes in care plans

• Collaborates and communicates with primary care providers and other care team members to ensure quality and continuity of care, including participation of huddles to help ensure a smooth workday and maximize time with patients in the clinic

• Reviews refill requests from pharmacy and patients based on medication refill protocol; Reconciles patient medication lists and attaches pertinent information necessary for provider to authorize the refill

• Administers immunizations and medications and performs other procedures as needed, including but not limited to: EKGs, suture removals, wound dressing changes, ear irrigations, PPD application and interpretation, and blood pressure checks

• Maintains accurate and timely documentation of all nursing care and patient communication, including phone notes, nursing visit notes and immunization or medication administration documentation

• Completes patient forms to the furthest extent possible when needed within the scope of nursing practice including prior authorization forms

• Provides health education to individuals and families to further patient self-management and self-empowerment and to help patients maintain/sustain an optimal level of health

• Communicates with members of patient’s care team outside of the health center as needed, for instance with specialists or visiting nurses, to help with coordination of care

• Manages vaccination supply and ordering, including proper vaccination storage and handling.

• Uses information about data trends for self-directed learning and performance improvement.

• Provides coverage at other NSCH clinical sites or call center as needed.

• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services. In 2019, NSCH provided services to 13,272 patients through 63,170 visits. NSCH has 10 services sites: Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans. NSCH is an equal opportunity employer. Visit www.NSCH.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected class status;

• Base decisions on employment so as to further the prin¬ciples of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compen¬sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status;

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Graduation from an accredited school of nursing, current license to practice as an RN in the Commonwealth of Massachusetts

• Current CPR certification

• Ability to function effectively both as a leader and a member of a team as well as a proven ability to work independently

• Ability to work in a culturally-diverse environment

• Excellent communication and interpersonal skills

• Approaches work with an eye for problem-solving and with a positive attitude

• Maintains high level of customer service with both patients and coworkers

• Possesses strong critical thinking skills and ability to prioritize and address many competing demands.

• Must be able to recognize and respond quickly to changes in patient and/or unit conditions.

• Preference will be given to bilingual/bicultural individuals who can speak Spanish and/or Portuguese

• Experience with and proficiency in use of electronic health record

• Strong computer skills required

• Sensitivity/skill in working with patients with complex medical, psychosocial and socioeconomic circumstances such as patients with significant mental illness, homelessness, poverty and substance use disorders

• Ability to travel to other NSCH sites for meetings and periodic clinical coverage is required.

• Some evening and Saturday hours required.

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have an opening a RN Care Manager. Reporting to the Director of Clinical Quality and Performance Improvement, the RN Care Manager plays a key role in carrying out NSCH’s mission of providing exceptional care to all through their partnerships with some of our most vulnerable patients. They will provide culturally-sensitive, comprehensive care management to patients with complex/chronic conditions with an emphasis on high-risk patients identified by our ACO program. The RN Care Manager helps improve access and coordination and decrease barriers to care in order to improve patients’ health and well-being. The RN CM will work in collaboration with other members of the CM team such as CHW(s) and also with members of the patient’s primary care team and with ACO team members. Outreach to/care of patients may occur in various settings such as via telephone call, video visit, within the clinic, hospital, or at locations in the community. The RN CM forges connections with community partners and external care providers in order to facilitate the best patient health outcomes. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

• Conducts outreach to patients identified as needing care management or other health care services
• Conducts comprehensive patient assessments
• Completes medication reconciliations  and prepares medication refills. 
• Engages patients and care givers in active, patient-centered care planning around medical, behavioral and social care needs. 
• Provides culturally-sensitive  coaching and guidance to meet patient bio/psycho/social goals. 
• Provides care coordination, which may include but not limited to facilitating care transitions, supporting the  completion of referrals, and/or providing or confirming appropriate  follow-up. 
• Assesses the patient’s knowledge of  their medical, behavioral health and/or social conditions and provides  patient-centered education and self-management support including symptom   response plans. 
• Engages patients at their homes or other locations where the member may be located in compliance with  Covid-19 Infection Control practices per DPH guidelines
• May be required to meet members while they are in the hospital to provide  education and support around the discharge process and transition members  into care management.
• Coordinates provision of durable  medical equipment and home health services as needed. 
• Connects patients with primary care, behavioral health, flexible services, Community Partners, respite, and other community-based social services as indicated and appropriate. 
• Addresses care gaps and helps to facilitate completion of overdue health care services either via internal or external care coordination.
• Assists with ongoing work to ensure accurate patient problem lists and to close coding gaps when appropriate. 
• Provides direct nursing care/physical assessments, vaccines and other nursing  assessments and interventions within the scope of their license.
• Assists in acute situations such as with patients needing emergency psychiatric or medical services within the scope of  their license.
• In  collaboration with Community Health Workers or other team members, creates/maintains a comprehensive inventory of local community resources  and links patients with the appropriate support services.
• Participates in care team,  departmental, ACO and other meetings as required
• Maintains accurate, timely documentation  in electronic systems including health center EHR. 
• Completes all reporting/tracking  documentation as required by the ACO programs, grants and the health  center 
• Provides cross-coverage for primary care nursing when needed (including/not limited to covering primary care  EMR desktop, triage, medication refill management, vaccine  administration).
• Participates in quality and  population health work.
• Provides coverage for team members  who are out of office 
• Other duties as assigned
• Adheres to NSCH values and  principles:

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• Current, active MA Registered Nurse license
• Associate degree in Nursing; Bachelor’s Degree in Nursing  preferred
• 3-5 years of nursing experience preferred, ideally in community  health, case management, home health, and/or ambulatory care
• Case Management Certification (CCM, ANCC RN-BC) preferred
• Experience successfully working as part of a multi-disciplinary health care team 
• Experience working within a Federally Qualified Health Center and with a Medicaid population is strongly preferred
• Experience working with patients with chronic and behavioral   health needs and substance use disorders strongly preferred
• Strong    analytical, problem solving, planning and prioritization skills
• Ability to utilize clinical expertise to solve complex problems 
• Self-motivated  and self-directed to work within a team and/or work independently
• Spanish- or Portuguese-speaking preferred
• Flexible and adaptable to change. 
• Excellent interpersonal communication skills
• Strong computer kills and ability to quickly adapt to using an electronic health record and Microsoft Office applications
• Ability to travel to meet patients at any NSCH sites and across the communities which NSCH serves
• Maintains strict   adherence to the NSCH Confidentiality policy
• Incorporates NSCH  Guiding Principles and Mission Statement into daily activities
• Complies with all NSCH personnel policies and procedures
• Additional  desirable qualities include enthusiasm and passion for helping patients, and empathetic nature
• Position will be based at Salem Family Health Center; travel may be required to other sites

SUMMARY

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone who shares our mission and would like to make a real difference in our community, you are a great candidate for us. We currently have an opening for a School Based Behavioral Health Clinician. Under the direction of Director of School Based Health, the School Based Behavioral Health Clinician is a Masters level licensed clinician that provides behavioral health services to children, adolescents and families in Peabody and Salem primary, middle and high schools. This position is a full time school year position, with additional summer hours for continuation of services. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

RESPONSIBILITIES 

· Provide intake, diagnostic assessment, treatment planning to patients

· Provide outpatient psychotherapy services (individual, families, group).

· Provide crisis intervention.

· Provide consultation to primary care and school staff pertaining to the behavioral health needs and treatment goals of their patients.

· Network/collaborate with community leaders, health care providers, community based organizations, and others who contribute to the ongoing assessment of the health needs of this group of patients.

· Conduct community outreach to: provide information/make referrals to/coordinate services; identify community resources that provide needed support for patients.

· Shares best practices and expertise with both school and NSCH staff.

· Works in collaboration and under the direction of the school based site manager (if applicable)

· Meet documentation standards in a timely fashion using the electronic health record for each patient contact. 

· Attends in-service training for ongoing licensure requirement.

· Complies with all policies for compliance and documentation. 

· Participate in supervision, team and staff meetings, as appropriate.

· Participate on committees and task forces, as appropriate.

· Enjoys and works effectively in a culture of collaboration, ongoing change, commitment to racial equity, diversity and inclusion.

THE ORGANIZATION

 North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

 QUALIFICATIONS

• Current MA LICSW, LMHC, LMFT, or Psy.D licensed required
• School based health experience preferred
• Demonstrated strong communication skills with individuals and/or groups
• Strong  analytical, problem solving, planning and prioritization skills
• Experience preferred of Electronic Health Records and in Microsoft Office 
• Self-motivated and self-directed to work within a team and work independently
• Maintain CEU’s as required by the state. 
• Bilingual Spanish/Portuguese preferred

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. 

We have an opening for a Senior Dental Director. Under the general direction of the Vice President of Integration, Wellness and Community Development, the Senior Dental Director is a licensed dentist is responsible for the overall leadership, functioning, and transformation of NSCH’s Dental Department as the organization reorganizes in order to fully integrate all clinical services. Focusing on systems, population health, integration and the revenue cycle, the Senior Dental Director leads the development and implementation of internal department systems, policies and workflows to ensure high quality dental care for NSCH patients. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Ensures compliance with federal and state laws and regulations, accrediting organizations and the standards of NSCH as well as      all accrediting or certifying organizations.
• Responsible for the compiling and review of the 330 grant application in conjunction with Leadership Team to include developing the goals and strategies of the dental program.
•  Leads in visioning and strategic planning of the dental department and supports objectives and implementation of the strategic plan, including staff/leadership development, growth, integration, etc. 
• Participates in the preparation of grant applications as needed to benefit the continuous growth and development dental department.
• Assists in the preparation of an operating budget for the dental department and in conjunction with the Chief Financial Officer.      
• Provides input into policy and budgetary decisions involving dental services.
• Develops, implements and ensures compliance with dental policies and procedures within the dental staff.
• Formulates and recommends policies related to dental staff, quality assessment, and dental education.
• Oversees the preparation of job descriptions, performance and evaluation of duties for dental staff in collaboration with the Dental Clinical Director and Dental Operations Manager.
• Develops and implements systems to monitor quality metrics and population dental health. 
• Collaborates with medical directors to develop and implement integrated medical/behavioral and dental health strategies for      NSCH patients.
• Serve on committees, taskforces, special project teams as needed or as assigned by the VP of Integration (i.e. Quality      Assurance/Quality Improvement, Performance Improvement, Patient Centered Medical Home, Safety, C3)
• Works with the Dental Clinical Director to ensure periodic chart audits; reviews quality metrics, develops a plan and reports to      leadership and management a plan of action to address these results.
• Collaborates with the Dental Clinical Director and the Dental Operations Manager on all personnel actions.
• Maintains active involvement in state and local professional societies and other agencies, leading to the enhancement of      NSCH services. 
• Visits other dental facilities to help provide  opportunities to network with similar programs.
• Provides twenty hours each week of direct dental services to patients at each of the 3 NSCH dental sites
•  Other duties as assigned 

The Organization

North Shore Community Health’s (NSCH) mission is to build healthy communities by providing exceptional care to all. NSCH’s 140 employees provide comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• Licensed as a practicing dentist in MA required
• A minimum of eight years’ experience as a dentist
• Ability to collaborate across different practice areas, organizational levels, etc.
• Ability evaluate data to make data-driven decisions
• Demonstrated experience in continuous improvement practices.
• A minimum of three years of leadership in personnel management, and dental operations
• Community Health Center experience preferred
• DEA registration and CPR certification required 
• Experience with Electronic Dental Records
• Demonstrated ability to work in a culturally-diverse environment
• Demonstrated excellent communication, interpersonal, and customer service skills
• Ability to travel to other NSCH sites for meetings and clinical coverage as needed is required.
• Some evening and weekend hours may be required.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We have a full-time opening for a Senior Information Systems Analyst (Sr. IS Analyst). The Senior Information Systems Analyst (Sr. IS Analyst), under the supervision of the Director of Information Systems is responsible for the performance, upkeep, and user training of NSCH’s Electronic Medical Record (EMR) systems. The Sr. IS Analyst is essentially the first point of contact for any requests related to the EMR. The Sr. IS Analyst is meant to be a subject matter expert in the area of EMR and leads any initiatives to troubleshoot, train, or enhance these critical systems. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

• Accountable for ensuring that the EMR is operating in the most recent and suitable update version.
• Leads efforts in planning, installing, testing, and monitoring performing all  necessary software updates, patches, and related upgrades to the EMR. This includes but is not limited to the following tasks:
  1. Planning for the upgrade in a manner that minimizes any disruptions to NSCH operations
  2. Designing, validating, and implementing software update testing plans to ensure that updates are installed appropriately
  3. Installing new upgrades per planned specifications and monitoring its per performance post Go Live
• Accountable for ensuring that all staff is adequately trained in the EMR. Effectively collaborating with resources both inside and outside of the organization to deploy effective EMR  training sessions.
• Managing the troubleshooting of any EMR outages or other inefficiencies;  effectively collaborate with multiple resources in performing root cause analysis, brainstorm of solutions, and resolution trial and deployment
• Other duties as assigned

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

· Provide equal employment opportunities to those who are Veterans.

Requirements

• At least 3 years of work experience in an EMR support role
• GE Centricity or AthenaHealth experienced a plus
• Bachelor’s degree in Computer Science or related field.; in the absence of a Bachelor’s degree, five years of relevant experience
• Demonstrated strong project management skills.
• High attention to detail; able to work effectively in an environment where attention to detail is vital
• Excellent communication skills, including the ability to explain technical concepts to non-technical users.
• Excellent collaboration skills. Able to work effectively with people with diverse backgrounds, technical expertise, and opinions
• Experience gathering data from various systems and performing analyses preferred 
• Provides excellent customer service to staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Remains calm in stressful situations.
• Demonstrated ability to troubleshoot and resolve complex information systems problems
• Self-motivated and self-directed to work within a team and/or work independently
• Ability to work in a culturally-diverse environment
• Maintains high level of customer service with both patients and coworkers 

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us.  Reporting to the Vice President of Human Resources, the Talent Acquisition Specialist understands, models and represents NSCH’s employment value proposition and is responsible for sourcing, screening and recommending candidates for NSCH positions. The incumbent will identify opportunities to build applicant pools, establish trust and partnerships with hiring managers, identify potential qualified candidates through an effective recruiting and screening process and ensure a positive new hire experience. The person in this role will develop and execute recruitment plans and strategies to ensure hiring goals are met with the best possible talent.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. A sense of humor is also very important! 

Responsibilities 

· Consult with leaders, hiring managers and human resources team on position descriptions, requisition creation, compensation and sourcing strategies.

· Research and recommend new sources for active and passive candidate recruiting. 

· Continuously develop networks/partnerships to actively build database/pipeline of candidates and the NSCH organizational brand. 

· Recruit and perform talent acquisition activities such as resume & phone screens, candidate interviews, recommend final selection of applicants and close qualified candidates. 

· Arrange pre-employment requirements including background & references screenings. 

· Manage relationships with our vendors including applicant tracking system (ATS) administrator, search firms, etc. 

· Place and update all job postings in various Medias including internet/intranet sites, colleges, social networks, community boards and staffing partners. 

· Represent the company at recruiting events (i.e., college job fairs), providing company/job information and interviewing applicants.

· Give presentations at colleges, attend student group meetings, and increase college awareness of NSCH before and after career fairs.

· Communicate with managers and employees regularly to promote NSCH referral program and internal opportunities. 

· Create offer letters, maintain applicant tracking system, recruiting reports and other staffing administration functions as needed. 

· Collaborate with other members of HR team to ensure an effective, welcoming and inclusive employee onboarding experience in alignment with NSCH values.

· Respond timely to internal and external applicant situations, and applicant requests as required. 

· Conduct regular follow-up with managers to determine the effectiveness of recruiting efforts. 

· Position may require work responsibilities outside of normal business hours. 

· Position may require other HR-related duties as assigned.

· Performs other duties and responsibilities as assigned. 

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, substance abuse disorder treatment, nurse care management, and insurance enrollment assistance services. In 2019, NSCH provided services to 13,272 patients in 63,170 visits. NSCH has 10 services sites: Gloucester, Peabody and Salem Family Health Centers; the school-based health centers at Salem High School and Peabody Veterans Memorial High School; and behavioral health only services at the Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy. NSCH offers competitive benefit plans and as a community-based safety net healthcare provider, NSCH welcomes staff who mirror the diversity of our communities and is on the path to becoming an anti-racist employer.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”). We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

· Recruit, hire and promote for all job classifications without regard to protected class status;

· Base decisions on employment so as to further the prin­ciples of equal employment opportunity;

· Make promotion decisions are in accord with principals of equal employment opportunity;

· Administer personnel actions such as compen­sation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

· Make equal employment opportunities available to qualified disabled or handicapped persons;

Provide equal employment opportunities to those who are Veterans 

Requirements

· Higher education (two- or four-year college degree) or equivalent work experience.

· A minimum of five years in either human resources, recruitment, or talent acquisition.

· Strong understanding of staffing principles, laws, and procedures and a solid working knowledge of recruitment/employment programs.

· Demonstrated knowledge of various recruiting techniques, and experience in online/social media recruiting. 

· Proven ability to communicate and effectively “sell” an organization’s value proposition. 

· Demonstrated ability to create partnerships with the community and identify potential diverse recruitment outlets. 

· Must possess excellent oral/written communication, marketing, presentation, interviewing and interpersonal skills. 

· Strong computer skills, including Microsoft Office (Word, Excel, Outlook), internet, and Applicant Tracking Systems. 

· Strong customer service, negotiation skills and ability to interact with employees at all levels throughout the company. 

· Self-starter with excellent time management, multi-tasking and organizational skills. 

· Strong work ethic and sense of integrity, trustworthiness and ability to maintain a high level of confidentiality. 

· Creative in brainstorming and proposing new ideas and solutions to existing problems.

Summary

We are passionate about our mission here at North Shore Community Health! Our mission is to build healthy communities by providing exceptional care to all. If you are someone that shares our mission and believes that first impressions are lasting impressions, you are a great candidate for us. We currently have openings for full-time and part-time Telehealth Behavioral Health Providers. This position reports directly and is under the supervision of the Director of Behavioral Health.  As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required.  A sense of humor is also very important!   

Responsibilities 

• Provide assessment, evaluation and direct treatment to patients (individual, couples, and group).

• Provide culturally competent support services for patients depending on individual needs, preferences and presenting concerns.

• Provide consultation and collaboration to primary care staff to deliver comprehensive care.

• Participate in supervision and team and staff meetings, as appropriate.

• Meet documentation standards, as required by the health center.

• Other duties as assigned.

THE ORGANIZATION

North Shore Community Health (NSCH) offers comprehensive primary care, dental services, behavioral health care, care management, pharmacy, medication-assisted treatment and enrollment services.  In 2019, NSCH provided services to 13,272 patients through 63,170 visits.  NSCH has 10 services sites:  Salem Family Health Center, the largest and highest volume site, the school-based health centers at Salem High School and Peabody Veterans Memorial High School, Gloucester Family Health Center, Peabody Family Health Center, and behavioral health services only at the Bentley Academy, Collins Middle School, Nathaniel Hawthorne School, Bates Elementary School, and the Peabody Learning Academy.  NSCH offers competitive benefit plans. NSCH is an equal opportunity employer.   Visit www.NSCHI.org for more information.

Workplace Anti-Discrimination and Equal Employment Opportunity Policy

The policy of NSCH is to provide equal employment opportunities by recruiting, hiring, training and promoting applicants and employees without regard to race, color, religion, national origin, sex, age, ancestry, sexual orientation, genetics, pregnancy, marital status, gender identity or expression, disability, handicap, military obligations, veteran status or any other category protected by law (“protected class status”).  We affirm that the above policy reflects NSCH's attitude and its intention to do the following:

• Recruit, hire and promote for all job classifications without regard to protected   class status;

• Base decisions on employment so as to further the principles of equal employment opportunity;

• Make promotion decisions are in accord with principals of equal employment opportunity;

• Administer personnel actions such as compensation, benefits, transfers, determinations and Center-sponsored training without regard to protected class status; 

• Make equal employment opportunities available to qualified disabled or handicapped persons;

• Provide equal employment opportunities to those who are Veterans.

Requirements

• Master’s Degree in Counseling, Social Work or related field

• Candidates must be licensed in the State of Massachusetts (Ph.D/Psy.D, LICSW, LCSW, LMHC)

• Comfort working with medical and other referring providers 

• Past use of Electronic Health Record(EHR) is a plus

• Experience or understanding of underserved populations is a plus

• Bilingual preferred (Spanish, Portuguese)